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About Barons Farnborough

We maintain the highest possible standards at all times, whether you are new or existing customer.

Latest News & Events

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BMW i3 Service Inclusive

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Winners of '2015 PLC Group Retailer of the Year'

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New Car Sales Executive

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Used Car Sales Executive

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BMW XDRIVE.

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Product Genius

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IT Help Desk Engineer

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Technician

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ROAD TAX CHANGES 01/04/2017

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Apprentice

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Meet the team

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Mark Althorp

Head of Business

Dan Leeds

General Sales Manager

Mark Lewis

Retail Sales Manager

Tiffany King

Business Manager

Neil Fradgley

Business Manager

Richard Thorne

Senior Used Car Sales Executive

Jose Galego

New Car Sales Executive

Freddie Staines

New Car Sales Executive

Barry Hayward

Used Car Sales Executive

Kerry Welch

Used Car Sales Executive

James Lewis

Used Car Sales Executive

Tom Dodd

Used Car Sales Executive

Nikki Hall

Loyalty Specialist

Chris Loveland

Product Genius

Jon, Lee, Charlotte, James, Samanatha, Natasha and Martin

Corporate Team

Clare, Louisa, Charlotte, Chloe, Izy, Charlee & Carl

Marketing & Graphic Designing Team

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They always do what they say they're gonna do and never let me down very reliable

Service
Terrific feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

The fault took longer to identify and fix than it was initially thought. I was kept informed of progress though.

Service
Sometimes jobs take longer than we anticipate, and we will always keep you informed whilst we are working on your vehicle. Thank you for your feedback. Regards, Mark Althorp, Head of Business.

Completed everything I asked for

Service
Many of our customers comment on how useful they find the CitNOW video that we send, and I am glad that you appreciated it. Thank you for your feedback. Regards, Mark Althorp, Head of Business.

Everything worked smoothly and no surprises

Service
Thank you for your feedback, it is much appreciated. Regards, Mark Althorp, Head of Business.

The service was fine, very quick and efficient.But I was told by the guy in the showroom that I'd be emailed a quote for new tyres and that quote still hasn't come through

Service

There was a rattling noise coming from the back of the car, however on the day it was booked in typically the car wasn't making any noise. We even sent a video of the noise in case this should happen but the garage was still unable to do anything.

Service
When we are unable to replicate a rattle, then it is difficult to repair. However, we will continue to help and support you until the problem is fixed. Thank you for your feedback, and for your understanding. Regards, Mark Althorp, Head of Business.

The people I delt with were caring, helpful, informing and kept me up-to date all the way through my cars repair.

Service
Thank you for your feedback, which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business.

excellent service throughout

Service
Thank you for your wonderful feedback, which I have passed onto the team here at Barons Farnborough, Regards, Mark Althorp, Head of Business.

Immediate attention from staff

Service
Fabulous comments, which are really important to us - thank you! Regards, Mark Althorp, Head of Business.

As the fault is intermittent it is hard at present to know if it has been fixed or not. The staff and technicians acted very proffesionally and I was plesently surprised by how they looked into my complaint.

Service
In certain cases, such as yours, we work closely with the customer to try and ascertain the fault. Thank you for your co-operation and patience and we are confident that the issue has now been identified and rectified. Regards, Mark Althorp, Head of Business.

Kept up-to-date on progress and advised of any additional work required in a timely manner.

Service
Thank you for taking the time to write in with your thoughts, they are really important to us. We have worked really hard to improve of levels of communication and I am pleased that this has been recognised. Regards, Mark Althorp, Head of Business.

As in the past the work was carried out efficiently and quickly.

Service
Great feedback - thank you for taking the time to write in as it is important to us. Regards, Mark Althorp, Head of Business.

Completely satisfied.

Service
Thank you for your continued support of our business. Regards, Mark Althorp, Head of Business.

Courteous and efficient service.

Service
Thank you for your wonderful feedback, and we look forward to seeing you again on your next visit. Regards, Mark Althorp, Head of Business.

The collection and return of my car was exactly as agreed. The service and MOT were carried out as specified and the car was cleaned.

Service
Great feedback, thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

i was informed that i had a failed mot due to back lights on the car were i was not advised in any of my previous visits to bmw

Service
Unfortunately, if your back lights are not working when the car comes in for its MOT, then the car will fail its test. I hope that this clarifies why the certificate was not issued until the lights were fixed. Regards, Mark Althorp, Head of Business.

Friendly help ful staff nothing to much trouble.explained everything in detail

Service
Thank you for your comments which I have passed onto the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business.

Gary Holmes was very professional , friendly and explained exactly what the vehicle inhancement was about . The vehicle was collected and returned ., cleaned . A true reflection I beieive of what the name Bmw stands for and very much appreciated.

Service
I have passed your kind comments onto Gary Holmes, and thanked him for doing a great job. Your feedback is much appreciated. Regards, Mark Althorp, Head of Business.

This was the first service I have experienced at the main dealership having previously been to the centre at Ash Vale. Smart surroundings, good selection of TV, magazines and drinks if a little cramped in comparison.

Service
Thank you for your kind feedback, and I have taken on board your constructive comments. Regards, Mark Althorp, Head of Business.

Everything was as competed to high standard

Service
I have shared your kind words with the team here at Barons Farnborough, and thanked them for doing a great job, Thank you for taking the time to write in with your feedback as it is important to us. Regards, Mark Althorp, Head of Business.

friendly attitude and work completed to time planned

Service
Fantastic feedback - thank you! Regards, Mark Althorp, Head of Business.

Prompt and efficient service..although on a slow side in getting my car ready for collection even though I was phoned to say it was ready..

Service

Service and MOT no problem. I chose to wait, but found the waiting area extremely cold. Couldn't remove coat or scarf!!

Service

Everything was carried out as expected.

Service
Great feedback, thank you! Regards, Mark Althorp, Head of Business.

Sevice performed on time and good waiting area

Service
Thank you for your kind feedback, it is really important to us. Regards, Mark Althorp, Head of Business.

ACTIONED THE SERVICE AT PRICE QUOTED

Service
I really appreciated your comments, and have shared them with the team here at Barons BMW. Thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Long term customer. Alwayso been happy

Service
As always, I would like to thank you for your continued support of our business, and we look forward to assisting with your motoring needs for many more years to come. Regards, Mark Althorp, Head of Business.

The problem was fixed at no charge to me.

Service
Thank you for taking the time to write in with your fabulous comments, and we look forward to seeing you again soon. Regards, Mark Althorp, Head of Business.

Everything was fine

Service
Thank you for taking the time to write in with your feedback, it is really important to us. Regards, Mark Althorp, Head of Business.

Very thorough and didn't charge me unnecessary costs for work not actually required

Service
Fabulous feedback, thank you! Regards, Mark Althorp, Head of Business.

Very pleased with pick up, collection and finding wedding ring after removal of front seat, but speaker now not working so will hAve to return but now on holiday.

Service
I am pleased that we were able to assist in this delicate matter, and we can take a look at the speaker when the car comes in to us as planned. Regards, Mark Althorp, Head of Business.

All of my expectations were met

Service
I have shared your comments with the team here at Barons Farnborough, and thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

I had to wait four hours owing to unexpected staff illness, and an error by staff who thought because I had gone out for a walk, I had in fact gone home, and wasn't actually waiting.

Service

Service was excellent from all the staff I had contact with

Service
Thank you for your comments, and I have shared them with the Service Team here at Barons Farnborough as it is important for them to know that they are doing a great job. Regards, Mark Althorp, Head of Business.

There was a mix-up on day the car was to be serviced.But instead of telling me to come back in two days time they managed to get service done there and then.

Service
We will always try and accommodate customers, even when through no fault of anybody's there is an issue. I am pleased that we were able to help out on this occasion. Regards, Mark Althorp, Head of Business.

All service requirements completed, no fuss and when I needed it

Service
Great feedback - thank you! Regards, Mark Althorp, Head of Business.

The task was to change my brake pads. I had inspected the car myself prior to collection by the dealer and only the pads need to be changed. The dealer advised me that both the pads and discs needed to be changed. Then car sent back with nail in tyre

Service

I am giving this a low score because I originally reported the warranty issue 6 weeks prior - and when I followed up - my jobcard had gone missing!That is not professional or impressive; above all not what I expect from BMW.

Service

Exceptional service from a trusted BMW dealer. Efficient, helpful and friendly.

Service
I really appreciated you taking the time to give us your thoughts, and thank you for doing so. Regards, Mark Althorp, Head of Business.

Advised work that was not required nor relevant to the fault I brought the car in for.

Service

The individual who I was dealing with at Farmborough (Barry) was very helpful and gave the whole experience a personable touch. I was very, very impressed.

Service
Great feedback, thank you! I have passed your thoughts onto Barry and thanked him for doing such a great job. Regards, Mark Althorp, Head of Business.

Politely handled, and very efficient

Service
Great feedback, thank you! Regards, Mark Althorp, Head of Business.

First class beginning to end

Service
Thank you for your feedback, it is really important to us. Regards, Mark Althorp, Head of Business.

Car went in for a recall and to have two service lights reset. Felt as is you didn't listen since garage called to say mot light was on and vehicle inspection indicator too. Had to explain AGAIN that the mot was done else where.

Service
As we did not carry out the work at this service centre, we are unable to reset the indicator lights, and it is not reasonable to expect us to do so as we have no idea what work has actually been done. I am sorry disagree with this principle, however it is in place for a very good reason which I hope that you, and all BMW owners would understand. Mark Althorp, Head of Business.

Prompt friendly collection from home, work completed exactly as required, car returned beautifully clean.

Service
This is great feedback - thank you! Regards, Mark Althorp, Head of Business.

Despite a mixup over the date, Barons did the job while I waited, read the papers, worked on my laptop etc. Coffee good.

Service
Thank you four taking the time to give us your comments, and many of our customers comment on the standard of our coffee - so it must be good! Thank you for your support of our business. Regards, Mark Althorp, Head of Business.

All good, no problems except confusion over the term of my service agreement

Service
Thank you for taking the time to give us your feedback, it is important to us. Regards, Mark Althorp, Head of Business.

All OK except there did seem to be some confusion over the primary reason for having taken the car in when it was collected.

Service
Thank you for taking the time to write in with your feedback, and I was pleased to read that you were satisfied with the service that you received, despite there being a slight delay whilst we clarified the issues that your car had. Regards, Mark Althorp, Head of Business.

Took a couple of weeks to book in car because I needed a 'loan car'.However 'loan car' wasn't available, so had to wait while repair carried out.Repair (knocking sound from roof mechanism) returned day after visit, requiring car to be re-booked.

Service

Excellent customer service from phone booking to the cleaned serviced car in the front! Completely satisfied!

Service
Thank you for taking the time to give us your wonderful feedback, it is really important to us. Regards, Mark Althorp, Head of Business.

Everything done on time. Upgraded to a 5 series loan car from a mini.

Service
Thank you for taking the time to give us your feedback, it is important to us. Regards, Mark Althorp, Head of Business.

Courteous helpful service.

Service
Thank you for taking the time to give us your feedback, it is important to us. Regards, Mark Althorp, Head of Business.

Easy to book, work done on time, staff more than helpful.

Service
Thank you for taking the time to give us your views as they are really important to us. Regards, Mark Althorp, Head of Business.

Overall satisfied. I arranged a new tyre to be ordered and was advised that I would receive a call when it was in. No call was received, however I did receive a call on the Wednesday to ask if any reason car not taken in on the Tuesday as due in

Service

When booking I was not told that the service department at Baron's Farnborough was not at the sales centre. Once told it was elsewhere, it added almost 40 min of travel time and I missed meetings.

Service
Thank you for taking the time to give us your feedback, it is important to us. Our Service Dept has always been based at Ash Vale, but the great news is that we are soon opening a Showroom Service Desk at the main showroom site which will then give you a choice of places to drop your car off. We look forward to seeing you on your next visit. Regards, Mark Althorp, Head of Business.

Was accidentally overcharged - have subsequently been refunded. Was charged for screen-wash, but empty light came on a dashboard only two days later. Either my tank has a leak or I was charged for work that wasn't carried out?

Service

Visit was to replace a punctured run flat tyre. I contacted the Centre, made an appointment for following morning (gave them the tyre size). On arrival next day no-one had ordered the tyre. I had to drive home (on the flat) and return in afternoon.

Service

Very professional and courteous staff

Service
Thank you for taking the time to give us your wonderful feedback, which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business.

Michelle Smith was excellent in looking after the process all day and the pre-inspection video was really impressive.

Service
Thank you - I have passed your comments onto Michelle and thanked her for doing such a great job. Regards, Mark Althorp, Head of Business

Initial problems with diagnosis of cause of problem resolved swiftly by Service Manager once referred .

Service
Thank you for your constructive comments, and once we realised that there was an issue we dealt with it swiftly and to your satisfaction. Thank you for your understanding. Regards, Mark Althorp, Head of Business.

Courtesy car ready. Car serviced promptly

Service
Thank you! It is a simple process that we follow and there is no need to over-complicate matters. Thank you for taking the time to give us your thoughts. Regards, Mark Althorp, Head of Business.

Easy and flexible booking. Wait for service reasonable given request and agreement to provide a courtesy vehicle. Meet and greet very professional.

Service
We work tirelessly to improve our levels of customers service, and I very much appreciated reading your comments - thank you! Regards, Mark Althorp, Head of Business.

The whole experience for the work pre ordered was great I did on the day request some additional items to be researched but unfortunately these could not be accommodated at short notice but what had been planned was well executed.

Service
This really is fabulous feedback, and we really do appreciate you taking the time to give us your views. Thank you! Regards, Mark Althorp, Head of Business

A suitable booking time was available and the vehicle was serviced and cleaned within the predicted timeframe.

Service
I enjoyed reading your comments, and thank you for taking the time to give us your views. Regards, Mark Althorp, Head of Business.

Only two out of the four faults were rectified.

Service

It was quick and painless! I could sit and read the paper whilst also having a coffee in a warm room with a comfortable chair.

Service
Terrific feedback, thank you! Regards, Mark Althorp, Head of Business.

I am always very happy with the service I receive at Barons.

Service
Thank you for your feedback, and your support of our business. Regards, Mark Althorp, Head of Business.

After the service my car was dripping engine oil. Car returned and checked over. Explanation given was that an "over enthusiastic Apprentice had overtightened the oil filter and split the seal". At £180 labour charge this was a bit disappointing.

Service
Please accept my sincere apologies for the inconvenience that this has caused and thank you for your patience in this matter that has now been resolved, the fault rectified and a litre bottle of top-up oil provided. Regards, Mark Althorp, Head of Business.

Courteous, helpful service.

Service
I really appreciate your kind comments, and thank you for taking the time to write in as it is really important to us. Regards, Mark Althorp, Head of Business.

The knocking noise problem has not beed resolved

Service
Sometimes we encounter jobs where we cannot always recreate a knocking noise that is reported by the driver. In this case, we ask that the customer work with us in a variety of ways, and we thank you for your co-operation and patience in working with you to rectify the fault on your car. Regards, Mark Althorp, Head of Business.

They fixed the problem.

Service
I am glad that we were able to assist on this occasion, and thank you for the feedback. Regards, Mark Althorp, Head of Business.

The polite staff were efficient and my car was returned to me beautifully clean.

Service
Excellent! I really enjoyed reading you feedback, thank you. Regards, Mark Althorp, Head of Business.

Difficult to make contact by telephone - number just rang and several times after being on hold was disconnected

Service
I can only apologise of this was the case, and have asked our IT Dept to look into why this may have happened and thank you for your feedback. Regards, Mark Althorp, Head of Business.

No issues.

Service
Thank you for your comments, and thank you for your support of our business. Regards, Mark Althorp, Head of Business.

Wasn't advised about a recall until two days before car was due to be serviced and it was needed for two days despite being booked in several weeks before.Disappointed having to pay for a courtesy car for warranty work!

Service
Thank you for your feedback. We do not charge for the use of the courtesy car for warranty work. We do offer the choice of Insurance Excess which does cost £10 and is passed onto the customer who would pay the lower amount should a claim be necessary. With regards to the quality enhancement,when we initially took the booking the car did not need to have any other work done hence there was no mention our end. When we then re-check two days prior the QE showed up and we let you know ASAP.

Very helpful, courteous, good facilities while waiting.

Service
This really is fabulous feedback, which I have already shared with the Service team here at Barons BMW. Thank you for taking the time and thank you for your support. Regards, Mark Althorp, Head of Business.

I arrived early for an MOT test appointment which included cleaning the car. The person attending to me swapped things round to make it more convenient for me. All work carried out efficiently.

Service
Thank you for your feedback, and I am glad that we were able to accommodate you on the day. Regards, Mark Althorp, Head of Business.

Didn't know about the upgrade until I got the car there for the service, to know about that and how long it was going to take would have been appreciated

Service
With the Quality Enhancement, until we get sight of the car to see what work and which parts are actually required it is difficult to be able to predict anything other than an approximate time to carry out the job. However you make a good point and one which we can learn from moving forwards. Thank you for your feedback. Regards, Mark Althorp, Head of Business.

All very pleasant

Sales
Thank you for your kind feedback, and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Outstanding experience from start to finish. I No pressure at any time, a good deal that was a pleasure to negotiate, regular communication throughout the waiting period and a fun hand over process. Cannot fault it at all.

Sales
Once again, thank you for your repeat business and I trust that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Jose Galego is the same answer to all questions. Excellent service, information and support given from him. Please pass on my thanks; he is a credit to BMW and Barons

Sales
Thank you for your feedback, and I have passed your thoughts onto Jose with thanks. Regards, Mark Althorp, Head of Business.

Excellent care throughout the process from Nick. A great deal agreed from the outset. As usual, a pleasure to deal with Barons.

Sales
Thank you for taking the time to give us your delightful feedback, which I have shared with Nick. I trust that you are enjoying your new BMW. Regards, Mark Althorp. Head of Business.

I have dealt with Barons (Farnborough) and Jose Galego previously. My car was stolen and needed replacing quickly (I couldn't wait for a new order to be built). Jose quickly come up with a suitable list of unregistered vehicles and I chose from this.

Sales
Thank you for giving us your feedback, and I am glad that we were able to assist you in your hour of need. Regards, Mark Althorp, Head of Business.

Service from order to delivery was seamless, which included regular updates and concluded with a stunning purchase! Very impressed

Sales
Great feedback - thank you and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

The staff were very helpful and informative, and answered all my questions that I put forward.great thanks mick may

Sales
Thank you for giving us your thoughts following your recent purchase, they are really important to us. Regards, Mark Althorp, Head of Business.

Professional, knowledgeable and not pushy

Sales
Thank you once again for your continued support of our business, and we look forward to looking after you and your car for many years to come. Regards, Mark Althorp, Head of Business.

There is nothing too much trouble and I'm always made to feel special

Sales
This is great feedback, and I trust that you are enjoying your new BMW. Thank you for your business, and thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

Friendly personal service, very accommodating and helpful. Freddie was great

Sales
Thank you for taking the time to write in with your views, and I have shared them with Freddie. I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

The general feel in the centre was one of efficiency. All queries were answered in an honest and reliable manner leaving us with a feeling of confidence in progressing our purchase.

Sales
I really do appreciate you taking the time to write in with such positive feedback, which I have shared with the team here at Barons Farnborough. I hope that you are enjoying your new BMW and thank you for your business. Regards, Mark Althorp, Head of Business.

Customer service was excellent. Whole purchasing process was smooth and seemless.

Sales
Fabulous feedback - thank you! Regards, Mark Althorp, Head of Business.

Always updated and I asked for the car to be with me for the end of December and it was which i was shocked and very pleased about as when i ordered it the car was going to be with me around mid January.

Sales
Thank you for your feedback, and I was pleased to read that your new car arrived from the factory early and that you were able to take delivery sooner than expected. I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Jose and Neil went out of thier way to help me . Best customer service i have experienced. Thankyou

Sales
Thank you for your kind words, which I have passed on to Neil and Jose. Regards, Mark Althorp, Head of Business.

Choosing extras as complicated as ever it was. "All relevant information is in headup display" Brochure is misleading.

Sales
Thank you for your feedback. As you know, one of the great things about buying a new BMW is that you have the facility to build a car to your exact specification that is unique to you. With the number of fantastic options available this can sometimes be a little daunting and I was pleased to read that our staff were helpful in assisting you in your purchase, and I have passed you comments onto BMW regarding the brochure. Regards, Mark Althorp, Head of Business.

Good service. Customer at the centre if what you do. Nice experience buying a new car!

Sales
Thank you, and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.