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About Barons Farnborough

We maintain the highest possible standards at all times, whether you are new or existing customer.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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Gone in 60 Seconds with Eagle Radio

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Shots Golf Day

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Our New Showroom Service Desk

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Congratulations to Farnham Rugby Club

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Sales Executive

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Parts Advisor

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Mark Althorp

Head of Business

Dan Leeds

General Sales Manager

Mark Lewis

Retail Sales Manager

Tiffany King

Business Manager

Neil Fradgley

Business Manager

Richard Thorne

Senior Used Car Sales Executive

Freddie Staines

New Car Sales Executive & Motability Specialist

Barry Hayward

Used Car Sales Executive

Kerry Welch

New Car Sales Executive

James Lewis

Used Car Sales Executive

Tom Dodd

Used Car Sales Executive

Nikki Hall

Loyalty Specialist

Chris Loveland

Product Genius

Jon, Lee, Charlotte, James, Samanatha, Natasha and Martin

Corporate Team

Clare, Louisa, Charlotte, Chloe, Izy, Charlee & Carl

Marketing & Graphic Designing Team

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No problems - everything happened as arranged and we were provided with a courtesy car.

Service

Made to feel special, throughout the whole experience, even paying.!

Service

The service was carried out as per the agreement.

Service

Straight in no delays

Service

Unfortunately the work was not carried out on the car as requested and subsequent emails have gone unanswered

Service

Very helpful

Service

i had called for a service due to a noise but apparently when i got there it was only a brake fluid service. i came away with the same noise !!

Service

Friendly and professional service from the initial telephone booking, reception on arrival, handover of courtesy car, how quickly the service was performed and final hand back of my vehicle and related documentation.

Service

Ease of booking, realistic timing and the option of a courtesy delivery service to/from home, excellent.

Service

I think the lady I dealt with at the Ash Vale service centre was called Emma and she was marvellous! Incredibly professional and friendly, nothing was too much trouble for her. She's a credit to your company.

Service

Bulb fitted quickly

Service

In addition, I was impressed to receive a call centre voicemail confirming the arranged pick up and drop off. Michael e mailed me as requested with updates. I was able to have a brake fluid service carried out as well as the MOT & car was very clean

Service

Too much fafing around and waiting for the service advisor etc

Service

Excellent customer service and excellent work on my car.

Service

The only reason I didn’t give 5 stars because I had to call Barons for an update on a couple of occasions.

Service

The help and advice has been excellent

Service
Thank you for taking the time to write in with your great feedback which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business

Excellent personal service

Service
Fabulous feedback, thank you. Regards, Mark Althorp, Head of Business.

Difficulty sourcing replacement part caused delays but I was kept updated and informed of progress. The emailed video clip of the service is a good idea.

Service
Great feedback concerning your recent Service visit - thank you. I have taken on board your points and appreciate you taking the time to go through them with us. Regards, Mark Althorp, Head of Business.

Car has to go back in as some work was reported as done and this was not the case.

Service

On the occasions Barons had my vehicle I requested to be kept up to date on the progress, I was only updated after I contacted the branch directly. There were also several cases of miscommunication when speaking to different members of staff.

Service

I received feedback on the work done and on the current state of the car as well as having the MOT, brake service and end of warranty check carried out.

Service
Super feedback, thank you. Regards, Mark Althorp, Head of Business.

Good customer service

Service
Thank you for taking the time to write in with your really positive feedback, it is much appreciated. Regards, Mark Althorp, Head of Business

I know everything with be sorted

Service
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business.

Extremely satisfied. Special thanks to Michael Helps who has done everything he could to get the best possible outcome for my car which as it happened required quite an extensive repair. Will definetly come back. Especially for his help and services.

Service
I appreciate you taking the time to write in, and I have passed your comments onto Michael with thanks. Regards, Mark Althorp, Head of Business.

I feel like the car, now that the work has almost been completed, is like a ‘new vehiclw’

Service
Thank you for giving us your comments, which will be really useful as part of our ongoing customer training programme. Regards, Mark Althorp, Head of Business.

As above. Also, the work was done correctly on the first attempt.

Service
Great feedback concerning your recent Service visit - thank you. I have taken on board your points and appreciate you taking the time to go through them with us. Regards, Mark Althorp, Head of Business

Everything was done in a timely manner, with any delay. Staff, on the day at Ash Vale Site, were very helpful.

Service
Thank you for taking the time to write in with your thoughts, much appreciated. Regards, Mark Althorp, Head of Business.

Efficient friendly service all on schedule

Service
Super feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Courtesy car was extremely dirty. It was a manual instead automatic car. It would be delighting if BMW takes such opportunities to introduce new products eg the plug-in hybrid etc.

Service
Great feedback concerning your recent Service visit - thank you. I have taken on board your points and appreciate you taking the time to go through them with us. Regards, Mark Althorp, Head of Business.

No fuss, no issues. Good service, pleasant people

Service
Thank you for taking the time to write in with your comments, much appreciated. Regards, Mark Althorp, Head of Business.

Efficient, Friendly and detailed. The lady was very good that looked after me.

Service
Superb feedback, thank you. Regards, Mark Althorp, Head of Business.

While the service was fine an as expected, I had to wait quite a while to pick up the car (the person who I was told would see me, who I dealt with at drop off did not show up). I also asked her over three follow-up emails for where I could find a ma

Service
I really do appreciate receiving constructive and appropriate comments such as yours which we can use as part of our ongoing customer service training programme. Thank you for taking the time to write in with your thoughts and I apologise if your visit was not up to your expectations. Regards, Mark Althorp, Head of Business.

Great experience car dropped in to very friendly and helpful staff on reception and in the service team who all went out of their way when i arrived just after i they had closed to pick my car up. They got me my car to avoid me having to come back.

Service
Thank you for taking the time to write in with your lovely feedback which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business

The car was returned cleaned and the price was very reasonable

Service
Excellent feedback, thank you. Regards, Mark Althorp, Head of Business.

All completed as requested

Service
Superb feedback, thank you. Regards, Mark Althorp, Head of Business.

Price

Service
Thank you for taking the time to write in with your feedback and I was delighted to read that your service experience was excellent. We constantly review our prices against other premium service providers and are confident that we are competitive. We also only use genuine BMW parts, which carry the manufacturers warranty, and this should also provide you with peace of mind that your car is being looked after by qualified BMW Technicians. Regards, Mark Althorp, Head of Business.

My BMW was bought at Barons and has been looked after by this firm since purchase.

Service
Great feedback concerning your recent Service visit - thank you. I have taken on board your points and appreciate you taking the time to go through them with us. Regards, Mark Althorp, Head of Business.

Everyone spoken to is really nice, easy to deal with and very efficient

Service
Thank you for taking the time to write in with your thoughts, much appreciated. Regards, Mark Althorp, Head of Business.

They gave me wrong readings for my tyre tread. Report said NSF 5, OSF 2, OSR 2, NSR 0. I took my car straight to National Auto (where I have to go for tyres) who measured in front of me and they were NSF 6, OSF 6, OSR 3, NSR 3.

Service

Barons always make me feel welcome and treat me like a valued customer.

Service
I really do appreciate your kind feedback, thank you. Regards, Mark Althorp, Head of Business

Always sorts my problems. They have now expanded the services they can carry out such as wheel rim repairs, etc.

Service
Thank you for taking the time to write in with your great feedback which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business

The staff I met were excellent - friendly, professional and knowledgeable.

Service
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business.

Problem was sorted quickly and I was kept informed of progress

Service
I really do appreciate your kind feedback, thank you. Regards, Mark Althorp, Head of Business

Comfort , timing, efficiency of the work and excellent staff

Service
Superb feedback, thank you. Regards, Mark Althorp, Head of Business.

Excellent Services, Everything is always done.

Service
Great feedback, thank you. Regards, Mark Althorp, Head of Business.

The boot had not been vacuumed and when the car was returned it was put in the garage for me - but when I came to use it the following day it took me all my strength and power to release the handbrake.

Service
I really appreciate receiving constructive and appropriate comments such as yours which we can use as part of our ongoing customer service training programme. Thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

Courteous, helpful and professional customer service representatives. Convenient opening hours to drop-off vehicle early morning. On two recent visits the car returned with footprint on the drivers floor mat and door sill. This could impact score.

Service
Great feedback concerning your recent Service visit - thank you. I have taken on board your points and appreciate you taking the time to go through them with us. Regards, Mark Althorp, Head of Business.

Staff very helpful and knowledgable, but problem with car is still there as they were not able to identify at the time. Unfortunately the problem is not evident all the time, but staff very helpful in trying to help.

Service
Thank you for taking the time to write in with your comments. Unfortunately, as you have pointed out, if we are unable to replicate the fault or it is not there when we have the car in our possession it is difficult to diagnose the fault and arrive at a solution to rectify it. We do in these instances work with the customer closely, as in this case, and thank you for your patience. Regards, Mark Althorp, Head of Business.

As above - very polite and professional, but I'm left with the feeling that me problem (which was battery related) was masked but not really addressed.

Service

The communication was excellent the booking easy. I had a couple of issues that I asked them to explore with BMW and they did this for me. They were also flexible on price to help me achieve a budget and in return I approved all of the work

Service
I really do appreciate your kind feedback, thank you. Regards, Mark Althorp, Head of Business

I was met on time by the service advisor, the work was completed on time and the car returned early. I have been served boy the service advisor (Pat) before and always have had a positive experience. Don't lose his Barons!

Service
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business.

Ordered wrong part, and car not ready to collect when arranged. Slow to rectify and explain

Service

Good customer service

Service

Excellent service. All went as planned.

Service
I really do appreciate your kind feedback, thank you. Regards, Mark Althorp, Head of Business

customer service was very good

Service
Great feedback, thank you. Regards, Mark Althorp, Head of Business.

Job stone to our satisfaction

Service
Wonderful feedback, I really do appreciate you taking the time to write in - thank you. Regards, Mark Althorp, Head of Business.

Very good reception and excellent pick up and return service

Service
I really enjoyed reading your fantastic feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Excellent service

Service
Fabulous feedback, thank you. Regards, Mark Althorp, Head of Business

Very courteous and timely service. Flexible with drop off and pick up. Car very clean when picked up which was very much appreciated.

Service
Thank you for taking the time to write in with your thoughts, much appreciated. Regards, Mark Althorp, Head of Business.

Great service. Felt as though they went out of their way to help

Service
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business.

Very happy. There was a discrepancy on the cost of my service (the invoice amount was more than what I was quoted) but this was quickly put right when I queried it.

Service
I really appreciate receiving constructive and appropriate comments such as yours which we can use as part of our ongoing customer service training programme. Thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

All good except the call to say car was ready, could have called earlier so I didn't have to race down the motorway to get car before they shut.

Service
I really do appreciate your kind feedback and have passed this onto the team at Ash vale, thank you. Regards, Mark Althorp, Head of Business

Communication was excellent and everything happened on time and according to plan. The waiting area was great, coffee and Wifi whilst waiting so a good comfortable experience

Service
I really enjoyed reading your fantastic feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Not 100% perfect

Service
I am sorry that we did not quite meet your expectations, but we have taken your comments on board and look forward to your next visit where we can hopefully show some improvement in the area mentioned - however we will not rush any job and hopefully you can understand why this is the case. Thank you for taking the time to write in with your constructive feedback. Regards, Mark Althorp, Head of Business.

First class service from Michael Helps.Car collected and returned as arranged.Just need to address intermittent problem.

Service
I appreciate you taking the time to write in, and I have passed your comments onto Michael with thanks. Regards, Mark Althorp, Head of Business.

Outstanding customer service, Always feel welcome here and nothing is ever to much trouble .

Service
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business.

Polite friendly and informative staff kept me up to date on the progress of the service

Service
Thank you for taking the time to write in with your thoughts, much appreciated. Regards, Mark Althorp, Head of Business.

Carried out work & washed car as agreed

Service
Great feedback, thank you. Regards, Mark Althorp, Head of Business.

satisfaction

Service
I really do appreciate your kind feedback, thank you. Regards, Mark Althorp, Head of Business

Although my service had some errors in the first instance when i returned the vehicle it was taken in right away and completed which, was very much appreciated.

Service
I really appreciate receiving constructive and appropriate comments such as yours which we can use as part of our ongoing customer service training programme. Thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

Polite staff who kept me informed even while I was waiting to check in. Car finished on time

Service
Thank you for taking the time to write in with your wonderful feedback which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business

Everything went smoothly and can't think of any part of the experience I wasn't satisfied with

Service
I really enjoyed reading your fantastic feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Excellent customer service.

Service
I really do appreciate your kind feedback, thank you. Regards, Mark Althorp, Head of Business

Pleasant experience, courteous staff, offer of hire car appreciated although not taken.Would liked to have had some evidence (paperwork) of what was done to the car to rectify the fault.

Service
I really appreciate receiving constructive and appropriate comments such as yours which we can use as part of our ongoing customer service training programme. Thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

I

Service

Only negative was being unable to get hold of a courtesy car (admittedly at short notice).

Service
Thank you for your constructive feedback. We do only have a limited number of loan cars which do get booked up well in advance at times. We do offer alternative mobility solutions which we can discuss with you on your next visit. Regards, Mark Althorp, Head of Business.

From the initial welcome to the time I collect my vehicle, I am treated with courtesy and the service is extremely efficient.

Service
I really enjoyed reading your fantastic feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Welcoming, professional and on time

Service
I really do appreciate your kind feedback, thank you. Regards, Mark Althorp, Head of Business

Effecient. Washing and hoovering my car goes a long way to having a satisfied customer!

Service
Superb feedback, thank you. Regards, Mark Althorp, Head of Business.

Quick reliable service

Service

done on time

Service
Excellent feedback, thank you. Regards, Mark Althorp, Head of Business.

Nothing is perfect

Service
Thank you for your feedback, and I was pleased to read that you were completely satisfied with your recent service experience. Regards, Mark Althorp, Head of Business.

My car is normally on the automatic light setting and the lights were turned off. I would have preferred it if this has been mentioned to me.

Service

I was kept well informed at all times. A loan car was provided and the experience with every member of the Barons team was pleasant and professional.

Service
Excellent feedback, thank you. Regards, Mark Althorp, Head of Business.

Great service centre and great product

Service
Fabulous feedback, thank you. Regards, Mark Althorp, Head of Business.

My car came back better than it went in. Cant ask for more.

Service
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business.

Was very easy to book the appointment, got calls to remind me and on the day everything was exactly as I expected.

Service
Thank you for taking the time to give us your feedback, it is much appreciated. Regards, Mark Althorp, Head of Business.

Efficient and excellence service and support

Service
Lovely feedback, thank you. Regards, Mark Althorp, Head of Business.

friendly and professional staff. Nice waiting area with good WiFi connection so I could work whilst I waited for my car.

Service
Thank you for your feedback, and the great news is that we have now finally agreed to the refurbishment of our Ash Vale facility which will further enhance the facility in the coming months. Thank you for your feedback. Regards, Mark Althorp, Head of Business.

Superb!

Service
Excellent feedback, thank you. Regards, Mark Althorp, Head of Business.

It took one and a half hours to change rear wiper

Service

I came to the centre with a warning light displayed. I was very quickly seen and a technician looked at the car and the problem was rectified. No waiting or having to book the car in at a later date.

Service
I really appreciated receiving your feedback, thank you. Regards, Mark Althorp, Head of Business.

Because, because

Service
Thank you for taking the time to write in with your comments! Regards, Mark Althorp, Head of Business.

Graham in the service dept was great. Shame that it wasn't made clear before I booked it, that no diagnostics could be performed, as the life of my Hybrid battery is quickly becoming terrible

Service

Despite the car be left first thing, it’s usually late afternoon before I’m told what’s happening. This can mean it’s the next day befor I get it back.

Service

No hassles and job done. Only improvements are when i had my car in Cobham before they sent me a video detailing all their work

Service

Car was clean and all items were addressed. The car was actually more responsive when it was returned. I had mentioned a noticeable lag time when accelerating or proceeding from a stop. This was greatly improved.

Service
I very much appreciated your response and am glad that your car is now running more efficiently. Thank you for taking the time to write in with your feedback. Regards, Mark Althorp, Head of Business.

When calling up to book my service, I was made aware of a service pack by Ainsley (value for money) and was then called by Maddie to take forward. Car booked in for 2 days time and was looked after by Maddie on the day, great service from both.

Service
Thank you for taking the time to write in with your wonderful feedback, which I have shared with Maddie. Regards, Mark Althorp, Head of Business.

The process is so easy, book it, arrive and collect. The communication between us and the service centre is quick, to the point and timely.

Service
Fabulous feedback, thank you for sharing your thoughts with us following your recent visit. Regards, Mark Althorp, Head of Business.

I was very impressed with the service manager (Paul Worstencroft) in particular. Paul ensured my service items were dealt with to a high standard & kept me informed with an unforeseen issues, etc.Paul is a great credit to the BMW brand.

Service
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business

All round very good

Service
Thank you for your kind thoughts, which are much appreciated. Regards, Mark Althorp, Head of Business.

All good bar not really understand what my husband wanted checking while you had my car

Service
Thank you for taking the time to complete the survey following your recent visit. Please be assured that everything that your husband wanted us to do was completed, but feel free to drop in if you would like a more through explanation as to exactly what was done and we will be happy to run through it with you. We look forward to seeing you again on your next service. Regards, Mark Althorp, Head of Business.

I thought that it was all done well,and glad they could pick up our car and drop off

Service
I am pleased that we were able to assist you this time, and you are very welcome. Thank you for your feedback. Regards, Mark Althorp, Head of Business.

They arranged to collect my car from home and deliver it back within a matter of hours. Most of the communication was by email and I found the whole service very efficient.

Service
Great feedback, thank you. Regards, Mark Althorp, Head of Business

Always go out of their way to provide satisfaction.

Service
Thank you, and I have shared your comments with the team here at Barons Farnborough as it is important that they know what our customers are saying about their level of service experience. Regards, Mark Althorp, Head of Business.

Expectations 100% satisfied.

Service
Great feedback, thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

Because the car now have issues it originally didn’t have so have to book the car again.

Service

Although it would have been nice if the inside had been dusted as well as hovered! Just a very small point but something I noticed

Service
Thank you for your constructive feedback, which we can use moving forwards, and thank you for your support of our business. Regards, Mark Althorp, Head of Business.

The best experience I’ve had since I bought my first new BMW in 1995 at Cheyne Fulham BMW dealership. Everything is well organised, staff properly trained, exceptionally good customer service. Special thanks to Nick Dempsey for great support!

Sales

Great car and so well presented

Sales

Pressurised into buying a car that i didn’t have all the facts about.Told at order time it would be 7 days. Car was still in America and would be 3 weeks. No answer to emails, had to resort to getting someone else to phone as I was out of UK.

Sales

We were always treated with courtesy and politeness. nothing seemed to tiresome or trivial.

Sales

Very informative and communicative sales person

Sales

The vehicle arrived on time as previously suggested by your sales agent (Freddy Staines) and on the day of delivery he made the time to take me through the various enhancements the vehicle has.

Sales

Freddie was very helpful and professional. Answered all our questions and requests. Went out of his way to fit in with our schedule.

Sales
I appreciate you taking the time to write in, and I have passed your comments onto Freddie with thanks. I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

I was kept updated from Nick and the team regarding the sale and delivery of the car. We conducted the paperwork earlier so that the pick up was quicker and focused on the car and the presentation was good as always.

Sales
I thoroughly enjoyed reading your wonderful comments which I have shared with Nick. Thank you for taking the time to write in and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Made welcome, great staff.

Sales
I thoroughly enjoyed reading your wonderful comments which I have shared with the team here. Thank you for taking the time to write in and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Sales advisor Jack was very helpful and helped me find the car I really wanted.

Sales
I appreciate you taking the time to write in, and I have passed your comments onto Jack with thanks. I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

As above , all people involved, acted professionally

Sales
Great feedback concerning your recent purchase - thank you. I have taken on board your points and appreciate you taking the time to go through them with us. Regards, Mark Althorp, Head of Business.

outstanding service from start to finish - took on board everything i had to say and responded accordingly - thanks again to Richard Thorne and Dan Leeds

Sales
I really enjoyed reading your fantastic feedback, thank you for taking the time to write in and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

People we’re generally very plesent and helpful

Sales
Thank you for taking the time to write in with your lovely feedback which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business

The car was specially presented to our daughter and she helped remove the cover.

Sales
Fabulous feedback, and I am glad that we were able to assist in making the handover so special. I hope that your daughter is enjoying her new BMW. Regards, Mark Althorp, Head of Business.

Dan Leeds' attention to detail was excellent. The whole process was seamless and thoroughly enjoyable.

Sales
I thoroughly enjoyed reading your wonderful comments which I have shared with Dan Leeds. Thank you for taking the time to write in and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

From first test drive to purchase was quick, easy and fun.

Sales

The ladies kept my two daughters entertained with hot chocolate so my husband and I could go through my concerns in detail ... concerned my black bmw went to a good home !!

Sales

delivered and ready on-time and in great condition (spotless)

Sales

Louis Hale at Farnborough did an excellent job in the overall sales process.

Sales
I appreciate you taking the time to write in, and I have passed your comments onto Louis with thanks, and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

No hitches or delays

Sales
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business.

5 star service

Sales
Thank you for taking the time to write in with your thoughts, much appreciated. Regards, Mark Althorp, Head of Business.

I only visited the dealership 3 times. 1 to do the deal, 2 to sign a few documents & 3 to collect my new car. The experience was in line with my previous BMW purchases and made the whole buying event a pleasure & the handover was very special

Sales
Thank you for taking the time to write in with your lovely feedback which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business

Louis (Hale) gave an honest and professional service and answered any concerns and questions I had about buying my new car. Would highly recommend Barons and Louis in particular.

Sales
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business

Louis Hale dealt with my initial enquiry with interest and listened well. He completely understood what I was looking for without expressing unnecessary opinions or too much sales spiel.

Sales
I appreciate you taking the time to write in, and I have passed your comments onto Louis with thanks. Regards, Mark Althorp, Head of Business.

Made to feel special.

Sales
I really do appreciate your kind feedback, thank you. Regards, Mark Althorp, Head of Business

Car delivered to suit my timescales for a price I wanted to pay

Sales
I really appreciate receiving constructive and appropriate comments such as yours which we can use as part of our ongoing customer service training programme. Thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

Everything went without a hitch, delivered on time even though I need the car in a 2 month turn around

Sales
Thank you for taking the time to write in with your lovely feedback which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business

As above, the customer experience was good

Sales
Yet again, thank you for your continued support of our business, it is much appreciated. I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

As above and good customer relations with the sales person in particular. He took time to understand our own circumstances and wishes during the process.

Sales
I really do appreciate your kind feedback, thank you. Regards, Mark Althorp, Head of Business

The sales person we dealt with arranged a good deal for the purchase at Baron's

Sales
Yet again, thank you for your continued support of our business, it is much appreciated. I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

My requests and preferences were handled patiently and professionally without excessive sales pressure. Vehicle change over completed very well despite the adverse weather.

Sales
I really enjoyed reading your fantastic feedback, thank you for taking the time to write in and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Excellent product knowledge and willing to help at all stages of the process.

Sales
Superb feedback, thank you. Regards, Mark Althorp, Head of Business.

As Kerry was extremely helpful during the purchasing process and sorted everything out with the delivery including tinting of Windows before receiving the car

Sales
Thank you, and I have passed your comments onto Kerry with thanks. Regards, Mark Althorp, Head of Business.

Great facilities and hospitality

Sales
Fabulous feedback, thank you. Regards, Mark Althorp, Head of Business.

Every thing was explained to me regarding the purchase, the change over was smooth.

Sales
Thank you for your comments following your recent purchase, and I have passed them onto the the team here at Barons Farnborough. I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Simon and Gary were courteous, friendly, very helpful and everything went exceedingly smoothly. I did not feel coerced in any way and am very pleased with my new car.

Sales
I have shared your comments with both Simon and Gary and thank you for taking the time to write in with your thoughts - it is much appreciated. Regards, Mark Althorp, Head of Business.

they dint rush me ,but they kept in touch,

Sales
I really appreciate your feedback, thank you for taking the time to write in with your thoughts. I hope that you are enjoying your new MINI. Regards, Mark Althorp, Head of Business.

BMW make buying a car so easy! Always so professional and friendly! Our salesman & business manager were amazing with my little girl, even when she was screaming!!!!

Sales
Great feedback, thank you for your business. Regards, Mark Althorp, Head of Business.