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About Barons Farnborough

We maintain the highest possible standards at all times, whether you are new or existing customer.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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Shots Golf Day

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Our New Showroom Service Desk

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Congratulations to Farnham Rugby Club

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BMW i3 Service Inclusive

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Sales Executive

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BMW XDRIVE.

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Apprentice Technician

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ROAD TAX CHANGES 01/04/2017

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Technician

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Meet the team

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Mark Althorp

Head of Business
  • Years in the company

Dan Leeds

General Sales Manager
  • Years in the company

Mark Lewis

Retail Sales Manager
  • Years in the company

Tiffany King

Business Manager
  • Years in the company

Neil Fradgley

Business Manager
  • Years in the company

Richard Thorne

Senior Used Car Sales Executive
  • Years in the company

Jose Galego

New Car Sales Executive
  • Years in the company

Freddie Staines

New Car Sales Executive
  • Years in the company

Barry Hayward

Used Car Sales Executive
  • Years in the company

Kerry Welch

New Car Sales Executive
  • Years in the company

James Lewis

Used Car Sales Executive
  • Years in the company

Tom Dodd

Used Car Sales Executive
  • Years in the company

Nikki Hall

Loyalty Specialist
  • Years in the company

Chris Loveland

Product Genius
  • Years in the company

Jon, Lee, Charlotte, James, Samanatha, Natasha and Martin

Corporate Team
  • Years in the company

Clare, Louisa, Charlotte, Chloe, Izy, Charlee & Carl

Marketing & Graphic Designing Team
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No issues with the actual service - always a good experience in Ash Vale. My only issue is I've never received the quote for minor bodywork repair that was requested and was being worked on during the service. Would be good to get it

Service

Went to BMW service centre in Ash Vale, paid money for the cleaning of the car in & out. When I received my car the standard of cleanliness was good but not the best as you would expect from BMW. Water mark on windscreen and tyre rims not fully clean

Service

Excellent service as always

Service

The lights had been taken off the auto setting and the radio had been played with so that it continually gave traffic reports. This fiddling with personalised settings on a car is extremely annoying and completely unnecessary.

Service

Its everything I expected from a reputable BMW dealer

Service

Car collected and returned on time

Service

Dealt with in a very professional manor.

Service

Actual work carried out at Ash Vale resolved the problem but there was no communication on the progress of work & when I arrived at the Farnborough garage 5.15 pm the service desk staff had left for the day and nobody knew anything about my car,

Service
I can only apologise for the breakdown in communication on the day which was caused due to unfortunate and unforeseen family emergency for our Service Advisor on the day. Thank you for your feedback. Regards, Mark Althorp, Head of Business.

Excellent & helpful service.Difficult to know how they could improve it.

Service
This is terrific feedback, which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business.

Convenient, offered refreshments etc

Service
Many thanks for taking the time to give us your thoughts following your recent visit. Regards, Mark Althorp, Head of Business.

Got the car I wanted first and foremost. car was ready for me to pick up and was presented in a great way.

Service
Terrific feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

See my answer to question 1. The ladies on reception were also helpful, as were other members of staff.No bad points for my treatment at this garage

Service
Thank you for taking the time to give us your wonderful feedback, it is much appreciated. Regards, Mark Althorp, Head of Business.

I waited longer than I anticipated

Service

250 character versionLeft car good condition only no call to say car ready came to pick up car damaged smashed fog light and dirtier than when I left it. Never received video of work carried out that service agent said I would receive

Service

Needed the car dropped back as I was running late. No problem at all. Car baker wasn't brilliant though. If you're going to clean it, you should do it properly

Service

Issue not resolved. Difficulty contacting staff.

Service

Quality service

Service
Thank you! Your comments are very appreciated. Regards, Mark Althorp, Head of Business.

I was kept informed and extremely satisfied

Service
Lovely feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Professional service, did what they said on the tin.

Service
Thank you for your feedback, it is greatly appreciated. Regards, Mark Althorp, Head of Business.

good that work covered by warranty but problem not totally sorted

Service
Thank you for your feedback, and we will be in touch to ascertain exactly what the issue is. Regards, Mark Althorp, Head of Business.

Booked in for an unscheduled 'breakdown repair' (ignition fault) - arrived 09:00 Day 1 - all sorted by 15:00 on Day 2.

Service
Fabulous feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Same as above

Service
Thank you for your feedback, it is very much appreciated. Regards, Mark Althorp, Head of Business.

Issues over the bill. Initially I was told that the service would be covered by my service pack, then that it wasn't due to mileage. V.unhappy that high mileage users are penalised. I get 2 services and a low mileage user gets 5 for the same price!!!

Service
I read your comments with interest, and thank you for taking the time to write in with your views. However, I need to explain that all modern BMW cars work on a Condition Based Service system. The car is programmed to let you, the driver, know when it requires servicing or maintenance and this is dependent upon mileage and/or time since the last service AND how you drive the car. Therefore a low mileage user will not get more services as their car will not require as much service work.

Problem diagnosed and fixed quickly

Service
Great feedback, thank you for taking the time. Regards, Mark Althorp, Head of Business.

Friendly knowledgeable staff.One minor issue was the time it took to get back to me regarding my initial enquiry, but this turned out to be an email address problem.

Service
Thank you for your feedback, and once the email address issue was discovered (and rectified) we were able to contact you in order to keep you up to date with our progress! Regards, Mark Althorp, Head of Business.

The car was under-filled with oil triggering a red warning light when I first drove it although it had been returned by the garage. Staff were very helpful in resolving but it took two trips and am worried it might have adversely affected the engine

Service

timely service

Service
Thank you for your lovely feedback, it is much appreciated. Regards, Mark Althorp, Head of Business.

Although the staff were very friendly and helpful, I found that I had to chase for updates, even when they were promised. I'm still waiting for a response on an outstanding issue that wasn't resolved during the visit to Barons.

Service

Service booklet not stamped and despite 3 phone calls issue has not been resolved. Also, after oil change the new oil quantity was only just above the minimum amount. Given the cost of the service this is unacceptable.

Service

The personal and responsive service provided by Paul Worstencroft, Service Advisor was appreciated.

Service
Many thanks for taking the time to write in with your comments, which I have passed onto Paul. Regards, Mark Althorp, Head of Business.

All my requests were taken into account. The work was professionally done.

Service
I have shared your feedback with the team here at Barons Farnborough who really appreciated your kind comments. Thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Professional; comfortable surroundings; efficient.

Service
Great feedback, thank you! Regards, Mark Althorp, Head of Business.

I was pleased with the service at Farnborough, but not so with Ash Vale when my car was booked in for a brake fluid change. They were advised some weeks prior that a paint defect needed to be examined by Aglaze this was not done & car not washed.

Service
Thank you for taking the time to give us your feedback, your comments have been noted and acted upon. Regards, Mark Althorp, Head of Business.

Nice people, very friendly.

Service
I have passed your very positive feedback onto the team here at Barons Farnborough. Thank you for your business. Regards, Mark Althorp, Head of Business.

Good customer service

Service
Thank you! I have shared your thoughts with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business.

Nothing to fault

Service
This really is fabulous feedback, and thank you for your kind comments. Regards, Mark Althorp, Head of Business.

Excellent service and customer care.

Service
I really appreciated your comments, and thank you for taking the time to write in. I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

The punctuality of the service - the car was taken directly to the service bay whilst I relaxed in comfortable relaxing environment. The car was returned promptly, washed and vacuumed and positioned in 'pole' spot ready for my easy departure

Service
This is fabulous feedback, thank you! Regards, Mark Althorp, Head of Business.

Excellent service provided.

Service
Once again, thank you for the your support of our business. Regards, Mark Althorp, Head of Business.

The staff at Barons in Farnborough were very helpful. Paul in Servicing was very obliging.

Service
I have passed your comments onto Paul, and thanked him for doing a good job. Thank you for taking the time. Regards, Mark Althorp, Head of Business.

I've found Barons to always be very helpful and professional and despite them being something like 30 miles away from me with other dealers (who I haven't yet tried) much closer I'm happy to take the time and trouble to go the extra distance.

Service
Thank you for your great feedback, which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business.

Excellent service throughout

Service
Thank you! Your feedback is very much appreciated. Regards, Mark Althorp. Head of Business.

As question 1

Service
We really appreciate you taking the time to write in with your thoughts following your recent visit to our Service Dept. Thank you for your support of our business. Regards, Mark Althorp, Head of Business.

You completed the service in the time you forecast and included free valeting.

Service
Great feedback, thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

Kind and efficient staff overall pleasant experience compared to other BMW suppliers

Service
Thank you for your fabulous feedback, which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business.

Great service from the staff and drivers.

Service
Thank you for your feedback, it is much appreciated. Regards, Mark Althorp, Head of Business.

The purchase of our BMW was a super event with an unveiling of the car and a thorough demonstration of the controls. The aftercare service was also exceptional and a courtesy ca r was provided when our own car was recalled to resolve an issue.

Service
This really is fabulous feedback, which I have shared with the entire team here at Barons Farnborough. Thank you for taking the time to write in, we really do appreciate it. Regards, Mark Althorp, Head of Business.

As above

Service

All staff were polite and courteous. The car was returned clean and the price was reasonable.

Service
Great feedback, thank you. Regards, Mark Althorp, Head of Business.

very good service. the garage was very flexible on hours also

Service
I have passed your wonderful comments onto Michelle, and thanked her for doing a great job. Thank you for your feedback. Regards, Mark Althorp, Head of Business.

Kept waiting for two and a half hours for something I was advised would take about an hour. I am still waiting for the quotation for parking damage sustained by some kind person in a supermarket car park.

Service
Whilst we always try and give accurate estimates of the time that a job is going to take, it is only once we actually start working on a car and see exactly what is going to be required that we are going to be sure that our estimate is correct. Unfortunately, on this occasion, the level of work required was significantly more than we anticipated and as a result took us longer to rectify. I apologise for any inconvenience and thank you for your feedback. Regards, Mark Althorp, Head of Business.

as above - plus great facilities - but mainly the staff - especially Mark Althorpe and Tom Dodd - superb !

Service
Thank you for taking the time to give us your terrific feedback, which is really important to us. We appreciate your continued support of our business. Regards, Mark Althorp, Head of Business.

All work carried out to the highest standard, as yoi would expcect from the prestigous make BMW, everyone curtious and welcoming.

Service
I have shared your feedback with the Service team here at Barons Farnborough. Thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

See above

Service
I really appreciate you taking the time to give us your feedback, it is so important to us. Regards, Mark Althorp, Head of Business.

Always easy to book in and service is always excellent

Service
I really appreciate you taking the time to give us your feedback, it is so important to us. Regards, Mark Althorp, Head of Business.

Driver was very nice.

Service
Thank you for your feedback, which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business.

Although very satisfied with the service it took some 3 weeks to get the vehicle booked in for a service

Service
Thank you for your feedback, and I apologise for the delay in getting you booked in for your service. We only have a finite number of loan cars available and at certain times they are in very short supply indeed. However, we do also offer while-you-wait service at our main showroom, and other forms of alternative transport to keep you mobile whilst your car is being worked on. I hope that this clarifies the situation. Regards, Mark Althorp, Head of Business.

Had slightly strange conversation when advised my car was ready. Was advised that one of my tyres needed replacing, I expressed surprise and explained that all four had been changed earlier this year. Told that they had misread technicians writing!

Service
Thank you for your feedback, and I apologise for the mix-up on the day where our Service Advisor did indeed mis-read the Technicians comments on the job card. I have spoken at length with them about this and reminded them that accuracy is imperative at all times, but want to assure you that there was nothing malicious or underhand - it was a genuine error on our part. Regards, Mark Althorp, Head of Business.

We have a superb BMW 730d purchased from Barons which is very well maintained in condition as new.

Service
I really appreciate you taking the time to give us your fabulous feedback, it is so important to us. Regards, Mark Althorp, Head of Business.

As far as I am aware recall work and routine servicing were carried out per schedule. My car was collected from and returned to home. The car was returned not valeted as promised.

Service
I appreciate your comments, and thank you for taking the time to write in. As you are aware, we have offered to clean your car at a time that is convenient to you as we simply ran out of time on the day and were keen to return your car to you as you were expecting it. I apologise for this. With regards to payment, we were unable to contact you by phone on the day and thank you for calling us first thing in the morning to settle your invoice. Regards, Mark Althorp, Head of Business

Service carried out on time, while I waited in comfortable surroundings. Friendly, professional service.

Service
I have shared your feedback with the Service team here at Barons Farnborough. Thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

All work completed promptly and at reasonable cost and within estimated timescale. Car returned in clean condition inside and out

Service
I have shared your feedback with the Service team here at Barons Farnborough. Thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

everything was done to my satisfaction, the Service engineer explained what was done and the car drives well.

Service
I really appreciate you taking the time to give us your feedback, it is so important to us. Regards, Mark Althorp, Head of Business.

The people at the AshVale service center are service minded and handling customers efficiently.

Service
I have shared your feedback with the Service team here at Barons Farnborough. Thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

Long wait times and not everything provided as expected. But, courtesy car and no additional charge looking into previously 'cured' problem are positives.

Service
I read your comments with interest, and thank you for taking the time to write in with your thoughts. With regards to your comments about parking, we are aware that this is an issue and we are delighted to be able inform you that we now offer an alternative to the Ash Vale Service Dept as we now have a while-you-wait service facility based at the main BMW showroom in Farnborough. Maybe this would suit you better on your next visit. Regards, Mark Althorp, Head of Business

Staff very friendly and efficient. Booking a service was straightforward and having a service pack for my car makes things very simple

Service
I have shared your feedback with the Service team here at Barons Farnborough. Thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

Mike was great, so were the ladies on the front desk.

Service
Thank you for your feedback, which I have shared with Mike and the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business.

Absolutely satisfied with the service

Service
I have shared your feedback with the Service team here at Barons Farnborough. Thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

Everything as expected.

Service
I appreciate you taking the time to write in with your invaluable feedback. Thank you. Regards, Mark Althorp, Head of Business.

There was a delay because a tyre fitter had to be brought in and I had to wait for him to arrive despite me having an appt. The new tyres then couldn't be found and my tyres had been removed. This all took 90 mins and I went home with my old tyres on

Service
I can only apologise for the confusion on the day, but I understand that we resolved the issue immediately. Thank your for your feedback. Regards, Mark Althorp, Head of Business.

Service carried out on time, car cleaned and loan car provided.

Service
Great feedback, thank you for taking the time to write in as it is important to us. Regards, Mark Althorp, Head of Business.

The main problem of alarm going off was not done and no feedback as to why.

Service
Thank you for your feedback. In a handful of cases, where an intermittent fault is reported we are not always able to replicate it and therefore are unable to repair it. In these cases, we then work with the owner of the car to try to ascertain the issue. Thank you for your co-operation in this matter, and I understand your frustrations! Regards, Mark Althorp, Head of Business.

Gary and the team were brilliant - fitted me in at short notice and collected and delivered the car. Very happy with the service - thank you.

Service
Thank you for your great feedback which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business.

Booked a 90 minute slot for an express service and it took almost 2 hours

Service
Thank you for taking the time to write in with your feedback, and I apologise for any delay on the day. Whilst we do advise of a estimated time for each job, this can vary once we start the work depending upon what else we find that needs attention. The main thing is that we complete all of the work on your first visit, which hopefully you can understand. Regards, Mark Althorp, Head of Business.

Efficient and straightforward

Service
I really appreciate you taking the time to write in with your feedback, it is really important to us. Regards, Mark Althorp, Head of Business.

I have been with Baron's for many years and have always had excellent service.

Service
Thank you as always for your support of your business, it is much appreciated. Regards, Mark Althorp, Head of Businsss.

There was a misunderstanding when i booked my car in and ended up going to the wrong garage which was a nuisance and made me late for work.A reminder text/email stating exactly which garage, and their address, to go to would be helpful.

Service
Thank you for your feedback and having listened to the call when the booking was made I am at a loss to understand how you went to the wrong service centre? We do have two centres - one in Ash Vale for all types of service work, and we now have the main showroom service desk for while-you-wait service work, with no loan car facilities. I hope that this explains the situation, and I apologise for any inconvenience. Regards, Mark Althorp, Head of Business.

If it hadn't been for the fact I had a hire car as part of the warranty repair, the delays and missed return dates would have been a huge problem

Service
Thank you for your feedback, and I am pleased that you were able to utilise our loan car fleet which we had to extend due to a delay in obtaining the required parts from BMW UK. We do have this flexibility and will not return a car unless the work is completed using various methods of alternative mobility to keep the customer on the road whilst their car is with us. Regards, Mark Althorp, Head of Business.

I didn't feel I got the attention I should have, furthermore there was an agreement to attend a bodywork sratch from the last time the car was serviced and I didnt feel that BMW cared about resolving this.

Service

The engine service light has come on since the service, oil needs changing is indicated and I am going to have to return to the garage to have this checked and or rectified

Service

A very efficient service.

Service
I very much appreciate your comments, thank you. Regards, Mark Althorp, Head of Business.

Service completed in good time however the access cover to the oil sump was not closed properly so came open a week later meaning I had to return to Barons to have it 're fitted.

Service

The car told me it was due for a service. I was told that service packs were time critical and mine wasn't due for another month. Personally, I have reason to believe it was due to a staff shortage.

Service
Thank you for taking the time to give us your feedback. I can assure you that if the car needed to be serviced, we would have booked it in immediately - this is the business that we are in after all. However we are governed by various factors and do not want to service a car when it is not yet necessary to do so. Regards, Mark Althorp, Head of Business.

As above

Service
Thank you for taking the time to write in with your feedback, it is very important to us, and we really appreciate it. Regards, Mark Althorp, Head of Business.

reception was great, the 1st year service was reasonably priced although I have to assume it was done satisfactorily, but the car wash let the side down. the front passenger door had not been leathered and was streaky, and the tyre black was splash

Service
Thank you for taking the time to give us your wonderful feedback. I am sorry that our complimentary service wash'n'vac was not up your expectation during your recent visit. Please feel free to drop the car back into us and we will be happy to carry out another clean at you convenience. Regards, Mark Althorp, Head of Business.

The service itself was all fine as usual.Finding a suitable date to book the car in was problematic, my air conditioning was not working which in the summer is not great!

Service
Thank you for your feedback. The great news is that in order to cope with the demand we have invested in additional equipment which will enable us to be able to offer additional air conditioning services. Regards, Mark Althorp, Head of Business

Your engineers know what they are doing and always explain their actions and make recommendations

Service
Thank you, I will be passing your kind views onto the Technical team here at Barons Farnborough. Regards, Mark Althorp, Head of Business.

Great service, from the lady looking after me, ended up paying much less than expected which was great

Service
Thank you for taking the time to write in with your kind feedback, it is very much appreciated. Regards, Mark Althorp, Head of Business.

Service Manager was quite attentive, but the day in which the car was booked (Saturday) the garage has limited capability in being able to support diagnostics/ root cause investigation work. Issue reported to garage is unresolved as a result.

Service
Thank you for your feedback. The great news is that very shortly we will be operating a complete all-day service facility on Saturdays as a result of customer demand. We will be releasing full details once they are finalised. Regards, Mark Althorp, Head of Business.

As above

Service
Thank you for your feedback which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business.

My last servicing by Marshalls was accompanied by video evidence of the work carried out

Service

Wrong number plate on car but never picked up in previous MOTs and servicing all done at ash but sorted in the end.

Service

The service was carried out fine with no problems. Just as above the customer care wasn't as I expected

Service

Very good service, personable staff, clean car on return

Service
Thank you for taking the time to write in with your feedback, it is really important to us. Regards, Mark Althorp, Head of Business.

Service carried out on time

Service
Great feedback, thank you! Regards, Mark Althorp, Head of Business.

They phoned to say what they would do and when the car was ready. Then arranged to deliver the car to my house as my car had been transported to them.

Service
Great feedback, thank you! Regards, Mark Althorp, Head of Business.

Excellene customer service, very helpful and accommodating.

Service
Thank you for taking the time to write in with your feedback, it is really important to us. Regards, Mark Althorp, Head of Business.

It was a simple Vehicle Inspection as that Service light had come on - no repairs required. Car returned after 90 minutes and I drove away. ONLY TO FIND the SERVICE light still on. So I had to return. The Service Manger apologised for the basic erro

Service

as above.

Service

Paul was very good and it would have been 5 stars but I had to immediately return to solve a noise problem which should have been spotted by the engineer after the fault.Plus my car was not washed. This is the 2nd time at Barons this has happened.

Service

Simply no issues, seamless service with pick up and delivery on schedule.

Service
Fabulous feedback, which we really appreciated - thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Praise to Paul & technicians that worked on the car as always feel safe to drive it away unlike some places.I feel like I'm getting high service as BMWowner at this branch than others.Forgot to ask for rundown of final bill as was confusing when home

Service
I very much appreciated your kind words, and thank you for taking the time to write in. I will pass these comments onto Paul and the Technicians involved and thank them for doing such a great job. Regards, Mark Althorp, Head of Business.

Car was ready on time, clean

Service
Great feedback, thank you! Regards, Mark Althorp, Head of Business.

See answer above.

Service

I waited for my car to be serviced enjoying a coffee and watching tv until a female member of staff came out of an office changed the channel and disappeared back in office. Been nice if she had asked if anyone minded but not a word!

Service

Had to wait 24hrs for an out-of-stock part

Service
Unfortunately, we are simply unable to stock all parts here at Ash Vale for all of the cars in the model range and rely upon an overnight delivery from BMW UK. I apologise for any delay but hopefully you can understand the situation. Thank you fro your feedback. Regards, Mark Althorp, Head of Business.

Great to have the car serviced while I waited.

Service
Fabulous feedback, thank you! Regards, Mark Althorp, Head of Business.

Did a good job checking out the fault I reported

Service
I really appreciate your feedback, thank you for taking the time to write in with your comments. Regards, Mark Althorp, Head of Business.

they were very helpful in getting me a car while they sorted out the problem,and the coffee was a very good touch

Service
Thank you for your feedback as it is really important to us. We get a lot of compliments about our coffee so it must be good! Regards, Mark Althorp, Head of Business.

The salesman was very friendly and chatty

Service
Thank you for taking the time tow rite in with your thoughts following your recent visit. I am glad that you were able to take advantage of our new Showroom Service desk facility which is proving to be very popular with many of our customers already. Regards, Mark Althorp, Head of Business.

Staff were friendly competent efficient

Service
Great feedback, which I have passed onto the team here at Barons Farnborough. Thank you! Regards, Mark Althorp, Head of Business.

As above.

Service

Always receive a professional service.

Service
Thank you! I will be sharing this feedback with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business.

Almost everything was fine except the internal clean missed the luggage area

Service
Thank you for your feedback, and I have shared this with our valet team. If you would like to bring the car back to us at a time convenient to you we would be pleased to rectify this. I apologise if this clean did not live up to your expectations. Regards, Mark Althorp, Head of Business.

could not fault service

Service
Thank you for your comments, they are really important to us. Regards, Mark Althorp, Head of Business.

The service centre staff member requires more customer service training:a) I had to phone at 17.45pm to find out about my car! b) The Technician had gone home with my car keysc) The solution offered was for me to use my spare key!

Service

Smoother booking-in needed. And a more professional attitude to picking up the car. You need better customer oriented paperwork to explain what is going to be done, and what has been done. I should not have had to remind you that I had MOT Protect.

Service

Did not do what we wanted Poor follow up when needing assistance

Service

Did what was required efficiently

Service
Thank you for taking the time to write in with your feedback, it is very important to us. Regards, Mark Althorp, Head of Business.

We were looked after very well with everything explained clearly.

Service
Fantastic feedback, thank you! Regards, Mark Althorp, Head of Business.

price quote was fair and actual bill a bit lower

Service
I very much appreciated receiving your comments - thank you. Regards, Mark Althorp, Head of Business.

Inconvenience caused as indicated in point 1. We should also have been told of the data download requirement at the previous service. Had we not received the recall notice we would still be unaware!

Service

Again very obliging staff , delivery date needed to be changed and this was done Without any problem

Sales
I really do appreciate you taking the time to give us your comments following your recent purchase. Thank you for your continued support of our business, and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

All went well, occasionally things seem a bit slow

Sales

Extremely Professional - level of communication and knowledge base, highly commendable. It Made selecting options , which is not easy by any means, a pleasure rather than a headache. -the constant barrage of question were handled with ease.

Sales
Great feedback, thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

Made to feel important

Sales
Great feedback, thank you. Regards, Mark Althorp, Head of Business.

No issues were encountered.

Sales
Thank you for your kind feedback, and for your business. I hope that you are enjoying your new BMW and we look forward to November when your husband is looking to change his car. Regards, Mark Althorp, Head of Business.

Again hassle free no wasted time everything was covered

Sales
Thank you for taking the time to write in with your thoughts, they are really important to us. Regards, Mark Althorp, Head of Business.

It was a very comfortable process and all my questions were answered fully and promptly

Sales
Great feedback which I have passed onto the team here at Barons Farnborough BMW. I trust that you are enjoying your new car, and thank you for your business. Regards, Mark Althorp, Head of Business.

No problems

Sales
Thank you for taking the time to give us your feedback, it is really important to us. Regards, Mark Althorp, Head of Business.

Completely satisfied as the made the process quick and easy

Sales
I have shared your feedback with the team here at Barons Farnborough. Thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

The delivery was adequate. I was hoping for it sooner but there was no promise of this so I knew what to expect.

Sales
Thank you for taking the time to write in with your feedback, which I have passed onto Nick. I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Was very easy to purchase the car, had done my homework so I know what I wanted,. The PCP deal was around the figures that I had worked out.Dealer keep me informed on the status of the car, and when it did arrived - PDI was done quick

Sales
Great feedback, thank you! regards, Mark Althorp, Head of Business.

Dan and Jose , kerry welsh sales excutive again are absolute gems and deserve all the recognition.

Sales
Thank you for your feedback, which I have shared with the team here at Barons Farnborough who were very grateful. I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

See above.

Sales
As this was your 10th purchase from Barons Farnborough BMW, I would like to thank you yet again for the continued support of our business. I trust that you are enjoying your new car. Regards, Mark Althorp, Head of business.

Very happy as above

Sales
Thank you for your wonderful comments, which I have shared with Nick following your recent purchase. Regards, Mark Althorp, Head of Business.

Same reason as above

Sales
Thank you for taking the time to write in with your comments following the collection of your new car. I would like to pass on our sincere condolences to you and your family at this time following your son's tragic accident, and we look forward to seeing you again soon. Regards, Mark Althorp, Head of Business.

It would have been nice to go through the whole experience with the same sales representative. However I have no complaints about either.

Sales
Thank you for taking the time to write in with your constructive comments, and I have shared them with the team here at Barons Farnborough BMW. I hope that you are enjoying your new car. Regards, Mark Althorp, Head of Business.

attention to details, consistent high level of service

Sales
Thank you as always for your continued support of our business, it is very much appreciated. Regards, Mark Althorp, Head of Business.

very professional and friendly

Sales
Wonderful feedback, thank you for taking the time to write in and thank you for your business. Regards, Mark Althorp, Head of Business.

I was sold the perfect car

Sales
I really appreciated you taking the time to write in with your feedback - thank you. regards, Mark Althorp, Head of Business.

Had an excellentr experience with the purchase and handover.

Sales
Thank you for your business, and thank you also for giving us your wonderful review. I have shared your comments with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business.

All very good

Sales
I really did appreciate receiving your feedback, and thank you for taking the time to write in with your views. Regards, Mark Althorp, Head of Business.

The sale rep kept me up to date, was really professional and was extremely attentive.

Sales
Excellent feedback, which I have passed onto the team here at Barons Farnborough. Thank you for your business, and I hope that you enjoy your new BMW. Regards, Mark Althorp, Head of Business.

Transaction carried out very smoothly.

Sales
Great feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Very please with all aspects.

Sales
Fabulous feedback, thank you for taking the time to write in and thank you also for your business. Regards, Mark Althorp, Head of Business.

Delivery was on time and no issues. Purchase process was painless.

Sales
Fabulous feedback, thank you for taking the time to write in and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

I'm very satisfied with the service that I recieved. On the whole it was very good.I was excited to recieve my car and had asked if anything was available from the factory during the build, for instance a photo. Unfortunately this wasn't available.

Sales
Thank you for taking the time to give us your comments, and I trust that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

From reception to sales via finance I felt as if we really mattered

Sales
I have shared this feedback with the entire team here at Barons Farnborough as it is important for them to know how our customers appreciate their efforts during the sales process. Thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

I was given good service.

Sales
Thank you for your wonderful feedback, which I have shared with the team here at Barons Farnborough. I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Overall, I am completely satisfied with my experience at the BMW Centre during the purchase and delivery of my new car.

Sales
Wonderful feedback, thank you for taking the time to write in and I trust that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Sales staff at BMW were very welcoming and I was made to feel important. Nick Dempsey, Barons BMW Farnborough, did everything possible to get me my dream car for which I'm very grateful.

Sales
Thank you for your fantastic feedback, and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Ticked all the boxes. Did what they promised and delivered ahead of time to meet my schedule.

Sales
I very much appreciated your wonderful feedback, thank you for taking the time. Regards, Mark Althorp, Head of Business.

Regularly updated throughout the process, great service

Sales
Thank you for your feedback which I have shared with Nick and thanked him for doing a great job. Regards, Mark Althorp, Head of Business.

See above.

Sales
Thank you for your kind response, and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Overall, I was very happy. I was a little disappointed when I got told my new car already had 104 miles on the clock however this was not the dealerships fault. I was also very impressed with Russell's support prior to picking up my car.

Sales
Thank you for your feedback. As you know the car was the only one of the exact specification in the UK and when we arrived in Teeside to collect the car it already had over 100 miles on the clock. Thank you for your understanding, and I trust that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Great service, very helpful salesman Jose.

Sales
Wonderful feedback, thank you! regards, Mark Althorp, Head of Business.

Barons looked after us very well. Only criticism of BMW/Barons is the lack of brochures despite several requests.

Sales
Thank you for your feedback, and I was pleased to read that Barons Farnborough looked after you very weel, we pride ourselves on striving to do this with every customer. I have shared your comments regarding the brochure situation with BMW UK who supply them. All brochures' are available online by www.bmw.co.uk for future reference. I hope that you are enjoying your new car. Regards, Mark Althorp, Head of Business.

Freddie Staines from Barons Farnborough was very helpful and knowledgable.

Sales
I have passed your comments onto Freddie, and praised him for doing a great job. Thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

We always feel we have bought a good quality car and that reflects on the BMW centre

Sales
I really did appreciate receiving your comments following your recent purchase - thank you! I trust that you are making the most out of your new car, and thank you for your business. Regards, Mark Althorp, Head of Business.

Again total efficiency

Sales
Wonderful feedback, thank you! Regards, Mark Althorp, Head of Business.

As above

Sales
Thank you for your kind feedback which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business.