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About Barons Farnborough

We maintain the highest possible standards at all times, whether you are new or existing customer.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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Gone in 60 Seconds with Eagle Radio

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Shots Golf Day

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Our New Showroom Service Desk

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Congratulations to Farnham Rugby Club

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Sales Executive

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Parts Advisor

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Mark Althorp

Head of Business

Dan Leeds

General Sales Manager

Mark Lewis

Retail Sales Manager

Tiffany King

Business Manager

Neil Fradgley

Business Manager

Richard Thorne

Senior Used Car Sales Executive

Freddie Staines

New Car Sales Executive & Motability Specialist

Barry Hayward

Used Car Sales Executive

Kerry Welch

New Car Sales Executive

James Lewis

Used Car Sales Executive

Tom Dodd

Used Car Sales Executive

Nikki Hall

Loyalty Specialist

Chris Loveland

Product Genius

Jon, Lee, Charlotte, James, Samanatha, Natasha and Martin

Corporate Team

Clare, Louisa, Charlotte, Chloe, Izy, Charlee & Carl

Marketing & Graphic Designing Team

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Price

Service

All completed as requested

Service

My BMW was bought at Barons and has been looked after by this firm since purchase.

Service

They gave me wrong readings for my tyre tread. Report said NSF 5, OSF 2, OSR 2, NSR 0. I took my car straight to National Auto (where I have to go for tyres) who measured in front of me and they were NSF 6, OSF 6, OSR 3, NSR 3.

Service

Everyone spoken to is really nice, easy to deal with and very efficient

Service

Barons always make me feel welcome and treat me like a valued customer.

Service
I really do appreciate your kind feedback, thank you. Regards, Mark Althorp, Head of Business

Always sorts my problems. They have now expanded the services they can carry out such as wheel rim repairs, etc.

Service
Thank you for taking the time to write in with your great feedback which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business

The staff I met were excellent - friendly, professional and knowledgeable.

Service
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business.

Problem was sorted quickly and I was kept informed of progress

Service
I really do appreciate your kind feedback, thank you. Regards, Mark Althorp, Head of Business

Comfort , timing, efficiency of the work and excellent staff

Service
Superb feedback, thank you. Regards, Mark Althorp, Head of Business.

Courteous, helpful and professional customer service representatives. Convenient opening hours to drop-off vehicle early morning. On two recent visits the car returned with footprint on the drivers floor mat and door sill. This could impact score.

Service
Great feedback concerning your recent Service visit - thank you. I have taken on board your points and appreciate you taking the time to go through them with us. Regards, Mark Althorp, Head of Business.

Excellent Services, Everything is always done.

Service
Great feedback, thank you. Regards, Mark Althorp, Head of Business.

Staff very helpful and knowledgable, but problem with car is still there as they were not able to identify at the time. Unfortunately the problem is not evident all the time, but staff very helpful in trying to help.

Service
Thank you for taking the time to write in with your comments. Unfortunately, as you have pointed out, if we are unable to replicate the fault or it is not there when we have the car in our possession it is difficult to diagnose the fault and arrive at a solution to rectify it. We do in these instances work with the customer closely, as in this case, and thank you for your patience. Regards, Mark Althorp, Head of Business.

The boot had not been vacuumed and when the car was returned it was put in the garage for me - but when I came to use it the following day it took me all my strength and power to release the handbrake.

Service
I really appreciate receiving constructive and appropriate comments such as yours which we can use as part of our ongoing customer service training programme. Thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

As above - very polite and professional, but I'm left with the feeling that me problem (which was battery related) was masked but not really addressed.

Service

The communication was excellent the booking easy. I had a couple of issues that I asked them to explore with BMW and they did this for me. They were also flexible on price to help me achieve a budget and in return I approved all of the work

Service
I really do appreciate your kind feedback, thank you. Regards, Mark Althorp, Head of Business

I was met on time by the service advisor, the work was completed on time and the car returned early. I have been served boy the service advisor (Pat) before and always have had a positive experience. Don't lose his Barons!

Service
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business.

Excellent service. All went as planned.

Service
I really do appreciate your kind feedback, thank you. Regards, Mark Althorp, Head of Business

Ordered wrong part, and car not ready to collect when arranged. Slow to rectify and explain

Service

Good customer service

Service

customer service was very good

Service
Great feedback, thank you. Regards, Mark Althorp, Head of Business.

Very good reception and excellent pick up and return service

Service
I really enjoyed reading your fantastic feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Job stone to our satisfaction

Service
Wonderful feedback, I really do appreciate you taking the time to write in - thank you. Regards, Mark Althorp, Head of Business.

Excellent service

Service
Fabulous feedback, thank you. Regards, Mark Althorp, Head of Business

Very happy. There was a discrepancy on the cost of my service (the invoice amount was more than what I was quoted) but this was quickly put right when I queried it.

Service
I really appreciate receiving constructive and appropriate comments such as yours which we can use as part of our ongoing customer service training programme. Thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

Very courteous and timely service. Flexible with drop off and pick up. Car very clean when picked up which was very much appreciated.

Service
Thank you for taking the time to write in with your thoughts, much appreciated. Regards, Mark Althorp, Head of Business.

All good except the call to say car was ready, could have called earlier so I didn't have to race down the motorway to get car before they shut.

Service
I really do appreciate your kind feedback and have passed this onto the team at Ash vale, thank you. Regards, Mark Althorp, Head of Business

Communication was excellent and everything happened on time and according to plan. The waiting area was great, coffee and Wifi whilst waiting so a good comfortable experience

Service
I really enjoyed reading your fantastic feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Great service. Felt as though they went out of their way to help

Service
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business.

Not 100% perfect

Service
I am sorry that we did not quite meet your expectations, but we have taken your comments on board and look forward to your next visit where we can hopefully show some improvement in the area mentioned - however we will not rush any job and hopefully you can understand why this is the case. Thank you for taking the time to write in with your constructive feedback. Regards, Mark Althorp, Head of Business.

Outstanding customer service, Always feel welcome here and nothing is ever to much trouble .

Service
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business.

Polite friendly and informative staff kept me up to date on the progress of the service

Service
Thank you for taking the time to write in with your thoughts, much appreciated. Regards, Mark Althorp, Head of Business.

First class service from Michael Helps.Car collected and returned as arranged.Just need to address intermittent problem.

Service
I appreciate you taking the time to write in, and I have passed your comments onto Michael with thanks. Regards, Mark Althorp, Head of Business.

Carried out work & washed car as agreed

Service
Great feedback, thank you. Regards, Mark Althorp, Head of Business.

satisfaction

Service
I really do appreciate your kind feedback, thank you. Regards, Mark Althorp, Head of Business

Although my service had some errors in the first instance when i returned the vehicle it was taken in right away and completed which, was very much appreciated.

Service
I really appreciate receiving constructive and appropriate comments such as yours which we can use as part of our ongoing customer service training programme. Thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

Polite staff who kept me informed even while I was waiting to check in. Car finished on time

Service
Thank you for taking the time to write in with your wonderful feedback which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business

Excellent customer service.

Service
I really do appreciate your kind feedback, thank you. Regards, Mark Althorp, Head of Business

Everything went smoothly and can't think of any part of the experience I wasn't satisfied with

Service
I really enjoyed reading your fantastic feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Only negative was being unable to get hold of a courtesy car (admittedly at short notice).

Service
Thank you for your constructive feedback. We do only have a limited number of loan cars which do get booked up well in advance at times. We do offer alternative mobility solutions which we can discuss with you on your next visit. Regards, Mark Althorp, Head of Business.

I

Service

Pleasant experience, courteous staff, offer of hire car appreciated although not taken.Would liked to have had some evidence (paperwork) of what was done to the car to rectify the fault.

Service
I really appreciate receiving constructive and appropriate comments such as yours which we can use as part of our ongoing customer service training programme. Thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

From the initial welcome to the time I collect my vehicle, I am treated with courtesy and the service is extremely efficient.

Service
I really enjoyed reading your fantastic feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Welcoming, professional and on time

Service
I really do appreciate your kind feedback, thank you. Regards, Mark Althorp, Head of Business

done on time

Service
Excellent feedback, thank you. Regards, Mark Althorp, Head of Business.

Quick reliable service

Service

Effecient. Washing and hoovering my car goes a long way to having a satisfied customer!

Service
Superb feedback, thank you. Regards, Mark Althorp, Head of Business.

Nothing is perfect

Service
Thank you for your feedback, and I was pleased to read that you were completely satisfied with your recent service experience. Regards, Mark Althorp, Head of Business.

My car is normally on the automatic light setting and the lights were turned off. I would have preferred it if this has been mentioned to me.

Service

I was kept well informed at all times. A loan car was provided and the experience with every member of the Barons team was pleasant and professional.

Service
Excellent feedback, thank you. Regards, Mark Althorp, Head of Business.

Great service centre and great product

Service
Fabulous feedback, thank you. Regards, Mark Althorp, Head of Business.

Efficient and excellence service and support

Service
Lovely feedback, thank you. Regards, Mark Althorp, Head of Business.

My car came back better than it went in. Cant ask for more.

Service
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business.

Was very easy to book the appointment, got calls to remind me and on the day everything was exactly as I expected.

Service
Thank you for taking the time to give us your feedback, it is much appreciated. Regards, Mark Althorp, Head of Business.

friendly and professional staff. Nice waiting area with good WiFi connection so I could work whilst I waited for my car.

Service
Thank you for your feedback, and the great news is that we have now finally agreed to the refurbishment of our Ash Vale facility which will further enhance the facility in the coming months. Thank you for your feedback. Regards, Mark Althorp, Head of Business.

Superb!

Service
Excellent feedback, thank you. Regards, Mark Althorp, Head of Business.

Graham in the service dept was great. Shame that it wasn't made clear before I booked it, that no diagnostics could be performed, as the life of my Hybrid battery is quickly becoming terrible

Service

Because, because

Service
Thank you for taking the time to write in with your comments! Regards, Mark Althorp, Head of Business.

It took one and a half hours to change rear wiper

Service

I came to the centre with a warning light displayed. I was very quickly seen and a technician looked at the car and the problem was rectified. No waiting or having to book the car in at a later date.

Service
I really appreciated receiving your feedback, thank you. Regards, Mark Althorp, Head of Business.

Despite the car be left first thing, it’s usually late afternoon before I’m told what’s happening. This can mean it’s the next day befor I get it back.

Service

No hassles and job done. Only improvements are when i had my car in Cobham before they sent me a video detailing all their work

Service

Car was clean and all items were addressed. The car was actually more responsive when it was returned. I had mentioned a noticeable lag time when accelerating or proceeding from a stop. This was greatly improved.

Service
I very much appreciated your response and am glad that your car is now running more efficiently. Thank you for taking the time to write in with your feedback. Regards, Mark Althorp, Head of Business.

When calling up to book my service, I was made aware of a service pack by Ainsley (value for money) and was then called by Maddie to take forward. Car booked in for 2 days time and was looked after by Maddie on the day, great service from both.

Service
Thank you for taking the time to write in with your wonderful feedback, which I have shared with Maddie. Regards, Mark Althorp, Head of Business.

The process is so easy, book it, arrive and collect. The communication between us and the service centre is quick, to the point and timely.

Service
Fabulous feedback, thank you for sharing your thoughts with us following your recent visit. Regards, Mark Althorp, Head of Business.

I was very impressed with the service manager (Paul Worstencroft) in particular. Paul ensured my service items were dealt with to a high standard & kept me informed with an unforeseen issues, etc.Paul is a great credit to the BMW brand.

Service
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business

All round very good

Service
Thank you for your kind thoughts, which are much appreciated. Regards, Mark Althorp, Head of Business.

I thought that it was all done well,and glad they could pick up our car and drop off

Service
I am pleased that we were able to assist you this time, and you are very welcome. Thank you for your feedback. Regards, Mark Althorp, Head of Business.

Always go out of their way to provide satisfaction.

Service
Thank you, and I have shared your comments with the team here at Barons Farnborough as it is important that they know what our customers are saying about their level of service experience. Regards, Mark Althorp, Head of Business.

They arranged to collect my car from home and deliver it back within a matter of hours. Most of the communication was by email and I found the whole service very efficient.

Service
Great feedback, thank you. Regards, Mark Althorp, Head of Business

All good bar not really understand what my husband wanted checking while you had my car

Service
Thank you for taking the time to complete the survey following your recent visit. Please be assured that everything that your husband wanted us to do was completed, but feel free to drop in if you would like a more through explanation as to exactly what was done and we will be happy to run through it with you. We look forward to seeing you again on your next service. Regards, Mark Althorp, Head of Business.

Although it would have been nice if the inside had been dusted as well as hovered! Just a very small point but something I noticed

Service
Thank you for your constructive feedback, which we can use moving forwards, and thank you for your support of our business. Regards, Mark Althorp, Head of Business.

Because the car now have issues it originally didn’t have so have to book the car again.

Service

Expectations 100% satisfied.

Service
Great feedback, thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

Barons provides consistently outstanding service.

Service
Wonderful feedback, thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

I have an problem with the boot slamming when operated by the close button.Barons service center had the vehicle for a day, On collection I was told no fault had been found. On closing the boot at home, the fault reoccurred.I will book it in again.

Service

Paul in the Aftersales Office went out of his way to give me a high level of service when I needed the MOT

Service
Thank you for your feedback, which I have shared with Paul and praised him for doing a great job. Regards, Mark Althorp, Head of Business.

I was disappointed to get my car back after a major service to find that the next service was showing as due in 1700 miles. When I questioned this I was told the brake pads were getting low. It would have been nice to know this during the visit .

Service

Again excellent service at the Barons Service centre at Ash Vale.

Service
Fabulous feedback, thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

The car was not fixed

Service

Fast efficient service that took exactly as long as the time they said it would.

Service
Great feedback, thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

As I have alluded to. It’s like a little home away from home.

Service
Wonderful feedback, thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

However the cleaning may have been better this time; in the past it's always been very good.

Service
Thank you for your comments, and I have taken up your point regarding the cleanliness of the car with our valeting department. I apologise if the standard of clean was not up to your expectation and would like to offer you a complimentary wash'n'vac at a time that is convenient to you. Regards, Mark Althorp, Head of Business.

Service & additional items carried out as requested. Time of completion was later than requested, although had been kept informed of this.

Service
I really do appreciate your feedback, and would like to thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

Good quality of work, easy to book and use.

Service
I very much appreciate your feedback, and thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

Excellent service provided all round.

Service
I very much appreciate your feedback, and thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

In general BMW went above and beyond what I was expecting. The courtesy car, communication and the service centre it’s self was great. The only down point was that my car wasn’t cleaned when I picked it up. It came back dirtier than when I left it.

Service
Thank you for taking the time to write in with your constructive comments. I have noted your point regarding the cleanliness of the car and will be taking this up with our valet team. Regards, Mark Althorp, Head of Business.

My husband and I are both BMW owners but he gets the e-mails about my car, such as this one which he forwarded to me. We are both A Boswell but your system can’t tell the difference between Andrew and Ann. Frustrating!

Service
I have passed your points onto our CRM team and asked them to rectify this on our system. I apologise for any inconvenience caused, and thank you for your feedback. Regards, Mark Althorp, Head of Business.

No obvious reason not to award

Service
Thank you, your support of our business is much appreciated. Regards, Mark Althorp, Head of Business.

I was told I would get an update within 48 hours as BMW required that but this took over 90 hours even with me chasing up

Service

car was collected on time and any problems highlighted over the phone and a price then given for the work required. Car was delivered back having had valet

Service
I very much appreciate your feedback, and thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

Nice warm welcome and a very handy & comfortable coffee area for me to work whilst my service was being done .

Service
Fantastic! I have shared your comments with the team here at Barons Farnborough Service Dept. Regards, Mark Althorp, Head of Business.

Initially they seemed not to listen to the 3 problems I described and sent my car back saying they couldn’t find the faults. Paperwork was incorrect.When I complained, I received an apology, the car was booked in again and the works were addressed.

Service

Very good customer service.

Service
I very much appreciate your feedback, and thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

See 1 above. They have also supplied all vehicles from nwe.

Service

My vehicle has not had straight forward visits to the service centre

Service
I would agree that your visit has not been straight forward! With intermittent rattles we have to follow procedures laid down by the manufacturer and sometimes we have to work hand-in-hand with the owner of the car so as we can work together to ascertain and eradicate the fault. Thank you for your patience and co-operation and I am glad that this process worked in faxing the problem. Regards, Mark Althorp, Head of Business.

passed MOT

Service
Thank you! I really appreciate you taking the time to write in with your comments. Regards, Mark Althorp, Head of Business.

Car was kept for extra day for no reason. Charged for items I shouldn’t have been.Lack of knowledge of the situation

Service
As you were out of the country whilst the car was brought into us we dealt with your wife who authorised the additional items (a total of £84) and the extra time required to complete the job in one visit. I am sorry if you were not kept informed of what was going on in your absence, and thank you for your feedback. Regards, Mark Althorp, Head of Business.

The job was done well but when I collected the car and started to drive down the A331, the bonnet warning light came on and I was scared the bonnet was going to fly up with nowhere to pull over. I stopped asap and the bonnet was catch was open.

Service
Thank you for your feedback, on speaking with our Master Technician who worked on the car we are somewhat bemused as to how this could have occurred when all that he worked on was the rear brake light. If there is a fault with the bonnet catch then we need to investigate this further. Please be advised that all bonnet catches have a safety mechanism on them which prevents them from opening whilst driving, but I apologise for the inconvenience on the day, Regards, Mark Althorp, Head of Business.

It all went exactly to plan.

Service
Thank you! I really appreciate you taking the time to write in with your comments. Regards, Mark Althorp, Head of Business.

Reception staff and the service person

Service
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business.

The service took exactly the time i was told that it would take. I was given regular progress updates and the car was cleaned in the time.

Service
I really do appreciate your wonderful feedback, thank you. Regards, Mark Althorp, Head of Business.

As I said you delivered what was to be delivered.

Service
Excellent feedback, thank you. Regards, Mark Althorp, Head of Business.

Faultless. Everything carefully explained and when I asked if there was a viewing area I was given the opportunity to inspect the car whilst on the ramp prior to the test process. The test result was carefully explained by the technician.

Service
Thank you! I really appreciate you taking the time to write in with your comments. Regards, Mark Althorp, Head of Business.

All the staff go out of their way to help

Service
Great feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Everything that I requested was completed satisfactorily

Service
Thank you for your feedback, it is much appreciated. Regards, Mark Althorp, Head of Business.

As before customer service is poor. Small details such as getting wrong diagnostic information for a completely different vehicle is frustrating.

Service

Not very professional. Measurements taken first time were 28% different from those taken second time. Now don't have any confidence in what is being said - told contact person who said she was just reading from the paperwork and could not comment.

Service

Mot carried out promptly car cleaned. While you wait facilities very good.

Service
Wonderful feedback, thank you for taking the time to write in with your feedback. Regards, Mark Althorp, Head of Business.

All done correctly.

Service
Thank you, this is just what we like to hear. I appreciate your feedback. Regards, Mark Althorp, Head of Business.

See above

Service

Paul in service went the extra mile in keeping me informed of what was happening and when the car would be ready

Service
I have passed your thoughts onto Paul, and thanked him for doing a great job for you. Thank you for your feedback. Regards, Mark Althorp, Head of Business.

Dirty stains on carpet when car returned, although they did then work hard to make amends and supply cleaner for me to use at home

Service
I am really sorry if our complimentary wash did not meet your expectation, and I would ask that you bring your car back into us at your convenience so that we can do the job again. Thank you for your feedback. Regards, Mark Althorp, Head of Business.

Simple and efficient booking, drop off and pick up, clear pricing on non inclusive works.

Service
I very much appreciate you taking the time to write in with your thoughts, they are very much appreciated. Regards, Mark Althorp, Head of Business.

Good Service, car clean and ready when requested

Service
Great comments, really appreciated - thank you. Regards, Mark Althorp, Head of Business.

Friendly, helpful and efficient service

Service
Fabulous feedback, thank you for taking the time to write in with your feedback. Regards, Mark Althorp, Head of Business.

Sales advisor Jack was very helpful and helped me find the car I really wanted.

Sales

As above , all people involved, acted professionally

Sales

outstanding service from start to finish - took on board everything i had to say and responded accordingly - thanks again to Richard Thorne and Dan Leeds

Sales

People we’re generally very plesent and helpful

Sales

Main problem is the issues experienced post taking ownership of my new car with activating Connected Drive to be able to see Real Time Traffic Information. This should have been sorted at time of taking ownership

Sales

The car was specially presented to our daughter and she helped remove the cover.

Sales

Dan Leeds' attention to detail was excellent. The whole process was seamless and thoroughly enjoyable.

Sales
I thoroughly enjoyed reading your wonderful comments which I have shared with Dan Leeds. Thank you for taking the time to write in and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Louis Hale at Farnborough did an excellent job in the overall sales process.

Sales
I appreciate you taking the time to write in, and I have passed your comments onto Louis with thanks, and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

No hitches or delays

Sales
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business.

5 star service

Sales
Thank you for taking the time to write in with your thoughts, much appreciated. Regards, Mark Althorp, Head of Business.

I only visited the dealership 3 times. 1 to do the deal, 2 to sign a few documents & 3 to collect my new car. The experience was in line with my previous BMW purchases and made the whole buying event a pleasure & the handover was very special

Sales
Thank you for taking the time to write in with your lovely feedback which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business

Louis (Hale) gave an honest and professional service and answered any concerns and questions I had about buying my new car. Would highly recommend Barons and Louis in particular.

Sales
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business

Louis Hale dealt with my initial enquiry with interest and listened well. He completely understood what I was looking for without expressing unnecessary opinions or too much sales spiel.

Sales
I appreciate you taking the time to write in, and I have passed your comments onto Louis with thanks. Regards, Mark Althorp, Head of Business.

Made to feel special.

Sales
I really do appreciate your kind feedback, thank you. Regards, Mark Althorp, Head of Business

As above, the customer experience was good

Sales
Yet again, thank you for your continued support of our business, it is much appreciated. I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Car delivered to suit my timescales for a price I wanted to pay

Sales
I really appreciate receiving constructive and appropriate comments such as yours which we can use as part of our ongoing customer service training programme. Thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

Everything went without a hitch, delivered on time even though I need the car in a 2 month turn around

Sales
Thank you for taking the time to write in with your lovely feedback which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business

As above and good customer relations with the sales person in particular. He took time to understand our own circumstances and wishes during the process.

Sales
I really do appreciate your kind feedback, thank you. Regards, Mark Althorp, Head of Business

The sales person we dealt with arranged a good deal for the purchase at Baron's

Sales
Yet again, thank you for your continued support of our business, it is much appreciated. I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

My requests and preferences were handled patiently and professionally without excessive sales pressure. Vehicle change over completed very well despite the adverse weather.

Sales
I really enjoyed reading your fantastic feedback, thank you for taking the time to write in and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

As Kerry was extremely helpful during the purchasing process and sorted everything out with the delivery including tinting of Windows before receiving the car

Sales
Thank you, and I have passed your comments onto Kerry with thanks. Regards, Mark Althorp, Head of Business.

Excellent product knowledge and willing to help at all stages of the process.

Sales
Superb feedback, thank you. Regards, Mark Althorp, Head of Business.

Every thing was explained to me regarding the purchase, the change over was smooth.

Sales
Thank you for your comments following your recent purchase, and I have passed them onto the the team here at Barons Farnborough. I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Great facilities and hospitality

Sales
Fabulous feedback, thank you. Regards, Mark Althorp, Head of Business.

Simon and Gary were courteous, friendly, very helpful and everything went exceedingly smoothly. I did not feel coerced in any way and am very pleased with my new car.

Sales
I have shared your comments with both Simon and Gary and thank you for taking the time to write in with your thoughts - it is much appreciated. Regards, Mark Althorp, Head of Business.

they dint rush me ,but they kept in touch,

Sales
I really appreciate your feedback, thank you for taking the time to write in with your thoughts. I hope that you are enjoying your new MINI. Regards, Mark Althorp, Head of Business.

BMW make buying a car so easy! Always so professional and friendly! Our salesman & business manager were amazing with my little girl, even when she was screaming!!!!

Sales
Great feedback, thank you for your business. Regards, Mark Althorp, Head of Business.

Louis kept everything running smoothly

Sales
I have shared your kind comments with Louis, and thanked him for doing a great job. Thank you also for taking the time to write in. Regards, Mark Althorp, Head of Business.

We have been using this sales centre for about 20 years and have always found them friendly and helpful. Even with details like the personalised number plates they sorted out my needs.

Sales
Fabulous feedback, thank you for taking the time to write in and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Very easy process

Sales
Excellent feedback, thank you. Regards, Mark Althorp, Head of Business.

Everyone is welcoming, its clean, spacious, well lit, it is everything a sales room should be. Appointments were offered, good coffee.Comparing to another BMW dealer we also busted for my husband, Barins is far, far superior in every way

Sales
Thank you for your fabulous feedback, which I have passed onto Nick with thanks. I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Took longer than expected but the staff were helpful and responsive.

Sales

Was treated as vip and handover was amazing

Sales
Great feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

The salesman kept me up to date and helped with the transfer of my number plate.

Sales
I have passed your comments onto the team here at Barons Farnborough, and thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

Throughout the entire process which run for nearly 14 months I never felt pressured in any way. Given good advice and information so I could make an Informed decision.

Sales
Thank you for your feedback, and thank you for your business it is much appreciated. Regards, Mark Althorp, Head of Business.