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About Barons Farnborough

We maintain the highest possible standards at all times, whether you are new or existing customer.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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Gone in 60 Seconds with Eagle Radio

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Shots Golf Day

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Our New Showroom Service Desk

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Congratulations to Farnham Rugby Club

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Sales Executive

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Parts Advisor

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Mark Althorp

Head of Business

Dan Leeds

General Sales Manager

Mark Lewis

Retail Sales Manager

Tiffany King

Business Manager

Neil Fradgley

Business Manager

Richard Thorne

Senior Used Car Sales Executive

Freddie Staines

New Car Sales Executive & Motability Specialist

Barry Hayward

Used Car Sales Executive

Kerry Welch

New Car Sales Executive

James Lewis

Used Car Sales Executive

Tom Dodd

Used Car Sales Executive

Nikki Hall

Loyalty Specialist

Chris Loveland

Product Genius

Jon, Lee, Charlotte, James, Samanatha, Natasha and Martin

Corporate Team

Clare, Louisa, Charlotte, Chloe, Izy, Charlee & Carl

Marketing & Graphic Designing Team

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Was told that I could drop off at Farnborough Sales Office at 0800, however no-one there and didn't get served until 0815, which impacted on meeting schedule. Also, tyre changed but price seemed to be much higher than I could later find on internet.

Service
Thank you for taking the time to write in with your feedback, which is really important to us. Regards, Mark Althorp, Head of Business

A good, efficient service as always

Service
I really do appreciate your kind feedback, thank you. Regards, Mark Althorp, Head of Business

They have tried to fix the faults but failed.

Service
On occasion we come up against a reported fault which we struggle to replicate when the car is with us. When this occurs, we do work with the owner of the car to work out a method of curing the problem when it next happens. Whilst this is not always ideal, we thank you for your co-operation. Regards, mark Althorp, Head of Business.

I’d have given 5 but the start of my experience was extremely poor. However, Sian was excellent and also managed to fit my car in on the 2nd visit with no booking. Terry was amazing - so helpful and friendly

Service
I appreciate you taking the time to write in, and I have passed your comments onto both Sian and Terry with thanks. Regards, Mark Althorp, Head of Business.

Ease to book and arrange services with great customer service.

Service
Great feedback concerning your recent Service visit - thank you. I have taken on board your points and appreciate you taking the time to go through them with us. Regards, Mark Althorp, Head of Business.

Car in for correction of a fault but the due date for a service was spotted and this was carried out at the same time, saving me another journey

Service
Thank you for taking the time to write in with your thoughts, much appreciated. Regards, Mark Althorp, Head of Business.

Service became complicated for two reasons:1) Barons has two sites that don't seem to talk with each other. The onus was on myself to organise a single visit but at multiple sites. Of course I could not achieve this2) The warranty work on front sea

Service
Thank you for giving us your comments, which will be really useful as part of our ongoing customer training programme. Regards, Mark Althorp, Head of Business.

Staff member very helpful (Maddie). Dealt with my recall concerns in a speedy, helpful and professional manner despite being under severe pressure due to the volume of customers wanting the recall upgrade.

Service
I really enjoyed reading your fantastic feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

My car was with them for MOT. They normally give the car a good clean but I was disappointed at the inside. Also a couple of days later I broke down when a sensor went off telling me I had engine failure and called BMW assist to come out.

Service
I really appreciate receiving constructive and appropriate comments such as yours which we can use as part of our ongoing customer service training programme. Thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

Had to book in twice for warranty repair as the first booking had to be rescheduled due to part being damaged and BMW telling me colour match not good enough. Had other minor issues which were dealt with but reason for primary booking not dealt with.

Service

All fine, and they alerted me to an issue with my bonnet piston, which needs to be addressed at the next service.

Service
Thank you for taking the time to write in with your thoughts, much appreciated. Regards, Mark Althorp, Head of Business.

My last visit was for an MOT, Pat Slight is a competent tester and I rely on his judgement

Service

MOT handled swiftly and efficiently.

Service

The work was carried out in a timely matter and I was regularly updated on the progress of the work undertaken

Service

A smooth process from beginning to end

Service

only slip was reception failing to tell the service representative that i'd arrived to collect the car so i waited 30mins to see someone

Service

No call to say car was ready to collect. No update on mot or service during day. After picking up car I drove about 2 miles and tyre pressure gauge notified issue. Once I returned mechanic sorted quickly but no acknowledgement from service advisor.

Service
I really appreciate receiving constructive and appropriate comments such as yours which we can use as part of our ongoing customer service training programme. Thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

Goods service.

Service
I really enjoyed reading your fantastic feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

The total experience was so easy to arrange,bring the car in and collect later.

Service

Carried out my instructions in a timely manner

Service
Thank you for taking the time to write in with your thoughts, much appreciated. Regards, Mark Althorp, Head of Business.

Since I bought my first BMW from Barons in Farnborough, having been recommended to them by my mother, I have had nothing but a truly posistive experience, from both the sales and service departments.

Service
Great feedback concerning your recent Service visit - thank you. I have taken on board your points and appreciate you taking the time to go through them with us. Regards, Mark Althorp, Head of Business.

Barons Farnborough has a group of staff who always treat you with great respect but are also very friendly. However they take their lead from the customer as to how friendly the banter should be.

Service
Great feedback, thank you. Regards, Mark Althorp, Head of Business.

I do regular journeys to visit my family in Kent and have never worried about there being a problem driving so far so often.However, I believe my car is one to be recalled for some electrical problem but it hasn't let me down.

Service
Thank you for taking the time to write in with your feedback, which is really important to us. Regards, Mark Althorp, Head of Business.

Long waiting time for warranty and long waiting time for the wheel to be changed during the while you wait service (1.55 hours to change wheel)

Service
When any vehicle comes into our workshop we are obliged to carry out a complimentary vehicle health check to ensure that there are no additional faults on the car and any safety related issues are highlighted. We also then carry out a service wash on the car. I am sorry if this took longer than you expected, however I hope that this explains as to why. Regards, Mark Althorp, Head of Business.

The service was great but I was let down twice over the courtesy car. Being disabled, I can only drive an automatic. I have to add that this is the only time this has happened over many years.

Service
Great feedback concerning your recent Service visit - thank you. I have taken on board your points and appreciate you taking the time to go through them with us. Regards, Mark Althorp, Head of Business.

The service I have received has been better than any experience with any other car manufacturers.

Service
Lovely feedback, thank you. Regards, Mark Althorp, Head of Business.

As above; everything done in a effective and efficient manner

Service
Fantastic feedback, thank you! Regards, Mark Althorp, Head of Business.

overall I was happy with the service however the car has to be returned as all the work could not be completed as originally arranged. But my service advisor arranged for the car to be re-booked in at a convenient time.

Service
Thank you for taking the time to write in with your thoughts, much appreciated. Regards, Mark Althorp, Head of Business.

I was so disappointed one with the high quotation for the service of the car2- I was not fully the informed regarding the tyre treads3- the staff made me believe that all tyres were no longer safe and yet they still had 3mm of tread4 - felt betray

Service
Thank you for taking the time to write in with your feedback and I was delighted to read that your service experience was excellent. We constantly review our prices against other premium service providers and are confident that we are competitive. We also only use genuine BMW parts, which carry the manufacturer’s warranty, and this should also provide you with peace of mind that your car is being looked after by qualified BMW Technicians. Regards, Mark Althorp, Head of Business.

I was very satisfied with the service received, however, possibly because I went to the showroom rather than the main service centre but they weren't able to explain or look into why my real-time traffic maps doesn't always work on the sat nav.

Service
Superb feedback, thank you. Regards, Mark Althorp, Head of Business.

All the work was carried out including some extra work and the car was ready when they said it would be

Service
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business.

I'm always treated with courtesy and respect and the always provide a first class service.

Service
Superb feedback, thank you. Regards, Mark Althorp, Head of Business.

The garage had lost my summer wheels that they were storing and gave me a completely new set.

Service
Thank you for your feedback, and we will endeavour to understand what has happened here after speaking with BMW UK as this is usually a very simple process. We will come back to you with our findings. Regards, Mark Althorp, Head of Business.

The staff at the Ash Vale centre were excellent, kept me fully informed, and went above and beyond to ensure to ensure my car was repaired. Would like to thank Lauren Thomas especially for helping me with the warrantee - she was excellent with this!

Service
I appreciate you taking the time to write in, and I have passed your comments onto Lauren with thanks. Regards, Mark Althorp, Head of Business

No problems - everything happened as arranged and we were provided with a courtesy car.

Service
Thank you for taking the time to write in with your thoughts, much appreciated. Regards, Mark Althorp, Head of Business.

Made to feel special, throughout the whole experience, even paying.!

Service
Thank you for taking the time to write in with your lovely feedback which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business

The service was carried out as per the agreement.

Service
I really enjoyed reading your fantastic feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Straight in no delays

Service
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business.

Very helpful

Service
Superb feedback, thank you. Regards, Mark Althorp, Head of Business.

Unfortunately the work was not carried out on the car as requested and subsequent emails have gone unanswered

Service

i had called for a service due to a noise but apparently when i got there it was only a brake fluid service. i came away with the same noise !!

Service
I really appreciate receiving constructive and appropriate comments such as yours which we can use as part of our ongoing customer service training programme. Thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

Friendly and professional service from the initial telephone booking, reception on arrival, handover of courtesy car, how quickly the service was performed and final hand back of my vehicle and related documentation.

Service
Thank you for giving us your comments, which will be really useful as part of our ongoing customer training programme. Regards, Mark Althorp, Head of Business.

Ease of booking, realistic timing and the option of a courtesy delivery service to/from home, excellent.

Service
Thank you for giving us your comments, which will be really useful as part of our ongoing customer training programme. Regards, Mark Althorp, Head of Business.

Bulb fitted quickly

Service
Super feedback, thank you. Regards, Mark Althorp, Head of Business.

Too much fafing around and waiting for the service advisor etc

Service
Thank you for giving us your comments, which will be really useful as part of our ongoing customer training programme. Regards, Mark Althorp, Head of Business.

I think the lady I dealt with at the Ash Vale service centre was called Emma and she was marvellous! Incredibly professional and friendly, nothing was too much trouble for her. She's a credit to your company.

Service
I appreciate you taking the time to write in, and I have passed your comments onto Emma with thanks. Regards, Mark Althorp, Head of Business.

In addition, I was impressed to receive a call centre voicemail confirming the arranged pick up and drop off. Michael e mailed me as requested with updates. I was able to have a brake fluid service carried out as well as the MOT & car was very clean

Service
I really do appreciate your kind feedback, thank you. Regards, Mark Althorp, Head of Business

Excellent customer service and excellent work on my car.

Service
Thank you for taking the time to write in with your thoughts, much appreciated. Regards, Mark Althorp, Head of Business.

The only reason I didn’t give 5 stars because I had to call Barons for an update on a couple of occasions.

Service

The help and advice has been excellent

Service
Thank you for taking the time to write in with your great feedback which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business

Excellent personal service

Service
Fabulous feedback, thank you. Regards, Mark Althorp, Head of Business.

Difficulty sourcing replacement part caused delays but I was kept updated and informed of progress. The emailed video clip of the service is a good idea.

Service
Great feedback concerning your recent Service visit - thank you. I have taken on board your points and appreciate you taking the time to go through them with us. Regards, Mark Althorp, Head of Business.

On the occasions Barons had my vehicle I requested to be kept up to date on the progress, I was only updated after I contacted the branch directly. There were also several cases of miscommunication when speaking to different members of staff.

Service

I received feedback on the work done and on the current state of the car as well as having the MOT, brake service and end of warranty check carried out.

Service
Super feedback, thank you. Regards, Mark Althorp, Head of Business.

Car has to go back in as some work was reported as done and this was not the case.

Service

Good customer service

Service
Thank you for taking the time to write in with your really positive feedback, it is much appreciated. Regards, Mark Althorp, Head of Business

Extremely satisfied. Special thanks to Michael Helps who has done everything he could to get the best possible outcome for my car which as it happened required quite an extensive repair. Will definetly come back. Especially for his help and services.

Service
I appreciate you taking the time to write in, and I have passed your comments onto Michael with thanks. Regards, Mark Althorp, Head of Business.

I feel like the car, now that the work has almost been completed, is like a ‘new vehiclw’

Service
Thank you for giving us your comments, which will be really useful as part of our ongoing customer training programme. Regards, Mark Althorp, Head of Business.

I know everything with be sorted

Service
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business.

Everything was done in a timely manner, with any delay. Staff, on the day at Ash Vale Site, were very helpful.

Service
Thank you for taking the time to write in with your thoughts, much appreciated. Regards, Mark Althorp, Head of Business.

As above. Also, the work was done correctly on the first attempt.

Service
Great feedback concerning your recent Service visit - thank you. I have taken on board your points and appreciate you taking the time to go through them with us. Regards, Mark Althorp, Head of Business

Efficient friendly service all on schedule

Service
Super feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

While the service was fine an as expected, I had to wait quite a while to pick up the car (the person who I was told would see me, who I dealt with at drop off did not show up). I also asked her over three follow-up emails for where I could find a ma

Service
I really do appreciate receiving constructive and appropriate comments such as yours which we can use as part of our ongoing customer service training programme. Thank you for taking the time to write in with your thoughts and I apologise if your visit was not up to your expectations. Regards, Mark Althorp, Head of Business.

Great experience car dropped in to very friendly and helpful staff on reception and in the service team who all went out of their way when i arrived just after i they had closed to pick my car up. They got me my car to avoid me having to come back.

Service
Thank you for taking the time to write in with your lovely feedback which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business

No fuss, no issues. Good service, pleasant people

Service
Thank you for taking the time to write in with your comments, much appreciated. Regards, Mark Althorp, Head of Business.

Efficient, Friendly and detailed. The lady was very good that looked after me.

Service
Superb feedback, thank you. Regards, Mark Althorp, Head of Business.

Courtesy car was extremely dirty. It was a manual instead automatic car. It would be delighting if BMW takes such opportunities to introduce new products eg the plug-in hybrid etc.

Service
Great feedback concerning your recent Service visit - thank you. I have taken on board your points and appreciate you taking the time to go through them with us. Regards, Mark Althorp, Head of Business.

The car was returned cleaned and the price was very reasonable

Service
Excellent feedback, thank you. Regards, Mark Althorp, Head of Business.

All completed as requested

Service
Superb feedback, thank you. Regards, Mark Althorp, Head of Business.

Price

Service
Thank you for taking the time to write in with your feedback and I was delighted to read that your service experience was excellent. We constantly review our prices against other premium service providers and are confident that we are competitive. We also only use genuine BMW parts, which carry the manufacturers warranty, and this should also provide you with peace of mind that your car is being looked after by qualified BMW Technicians. Regards, Mark Althorp, Head of Business.

My BMW was bought at Barons and has been looked after by this firm since purchase.

Service
Great feedback concerning your recent Service visit - thank you. I have taken on board your points and appreciate you taking the time to go through them with us. Regards, Mark Althorp, Head of Business.

Everyone spoken to is really nice, easy to deal with and very efficient

Service
Thank you for taking the time to write in with your thoughts, much appreciated. Regards, Mark Althorp, Head of Business.

They gave me wrong readings for my tyre tread. Report said NSF 5, OSF 2, OSR 2, NSR 0. I took my car straight to National Auto (where I have to go for tyres) who measured in front of me and they were NSF 6, OSF 6, OSR 3, NSR 3.

Service

Barons always make me feel welcome and treat me like a valued customer.

Service
I really do appreciate your kind feedback, thank you. Regards, Mark Althorp, Head of Business

Always sorts my problems. They have now expanded the services they can carry out such as wheel rim repairs, etc.

Service
Thank you for taking the time to write in with your great feedback which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business

The staff I met were excellent - friendly, professional and knowledgeable.

Service
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business.

Problem was sorted quickly and I was kept informed of progress

Service
I really do appreciate your kind feedback, thank you. Regards, Mark Althorp, Head of Business

Comfort , timing, efficiency of the work and excellent staff

Service
Superb feedback, thank you. Regards, Mark Althorp, Head of Business.

Staff very helpful and knowledgable, but problem with car is still there as they were not able to identify at the time. Unfortunately the problem is not evident all the time, but staff very helpful in trying to help.

Service
Thank you for taking the time to write in with your comments. Unfortunately, as you have pointed out, if we are unable to replicate the fault or it is not there when we have the car in our possession it is difficult to diagnose the fault and arrive at a solution to rectify it. We do in these instances work with the customer closely, as in this case, and thank you for your patience. Regards, Mark Althorp, Head of Business.

Excellent Services, Everything is always done.

Service
Great feedback, thank you. Regards, Mark Althorp, Head of Business.

Courteous, helpful and professional customer service representatives. Convenient opening hours to drop-off vehicle early morning. On two recent visits the car returned with footprint on the drivers floor mat and door sill. This could impact score.

Service
Great feedback concerning your recent Service visit - thank you. I have taken on board your points and appreciate you taking the time to go through them with us. Regards, Mark Althorp, Head of Business.

The boot had not been vacuumed and when the car was returned it was put in the garage for me - but when I came to use it the following day it took me all my strength and power to release the handbrake.

Service
I really appreciate receiving constructive and appropriate comments such as yours which we can use as part of our ongoing customer service training programme. Thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

The communication was excellent the booking easy. I had a couple of issues that I asked them to explore with BMW and they did this for me. They were also flexible on price to help me achieve a budget and in return I approved all of the work

Service
I really do appreciate your kind feedback, thank you. Regards, Mark Althorp, Head of Business

I was met on time by the service advisor, the work was completed on time and the car returned early. I have been served boy the service advisor (Pat) before and always have had a positive experience. Don't lose his Barons!

Service
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business.

As above - very polite and professional, but I'm left with the feeling that me problem (which was battery related) was masked but not really addressed.

Service

Ordered wrong part, and car not ready to collect when arranged. Slow to rectify and explain

Service

Excellent service. All went as planned.

Service
I really do appreciate your kind feedback, thank you. Regards, Mark Althorp, Head of Business

Good customer service

Service

customer service was very good

Service
Great feedback, thank you. Regards, Mark Althorp, Head of Business.

Very good reception and excellent pick up and return service

Service
I really enjoyed reading your fantastic feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Job stone to our satisfaction

Service
Wonderful feedback, I really do appreciate you taking the time to write in - thank you. Regards, Mark Althorp, Head of Business.

Excellent service

Service
Fabulous feedback, thank you. Regards, Mark Althorp, Head of Business

All good except the call to say car was ready, could have called earlier so I didn't have to race down the motorway to get car before they shut.

Service
I really do appreciate your kind feedback and have passed this onto the team at Ash vale, thank you. Regards, Mark Althorp, Head of Business

Very courteous and timely service. Flexible with drop off and pick up. Car very clean when picked up which was very much appreciated.

Service
Thank you for taking the time to write in with your thoughts, much appreciated. Regards, Mark Althorp, Head of Business.

Very happy. There was a discrepancy on the cost of my service (the invoice amount was more than what I was quoted) but this was quickly put right when I queried it.

Service
I really appreciate receiving constructive and appropriate comments such as yours which we can use as part of our ongoing customer service training programme. Thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

Communication was excellent and everything happened on time and according to plan. The waiting area was great, coffee and Wifi whilst waiting so a good comfortable experience

Service
I really enjoyed reading your fantastic feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Great service. Felt as though they went out of their way to help

Service
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business.

Not 100% perfect

Service
I am sorry that we did not quite meet your expectations, but we have taken your comments on board and look forward to your next visit where we can hopefully show some improvement in the area mentioned - however we will not rush any job and hopefully you can understand why this is the case. Thank you for taking the time to write in with your constructive feedback. Regards, Mark Althorp, Head of Business.

Polite friendly and informative staff kept me up to date on the progress of the service

Service
Thank you for taking the time to write in with your thoughts, much appreciated. Regards, Mark Althorp, Head of Business.

First class service from Michael Helps.Car collected and returned as arranged.Just need to address intermittent problem.

Service
I appreciate you taking the time to write in, and I have passed your comments onto Michael with thanks. Regards, Mark Althorp, Head of Business.

Outstanding customer service, Always feel welcome here and nothing is ever to much trouble .

Service
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business.

Carried out work & washed car as agreed

Service
Great feedback, thank you. Regards, Mark Althorp, Head of Business.

satisfaction

Service
I really do appreciate your kind feedback, thank you. Regards, Mark Althorp, Head of Business

pleasant, friendly surroundings, polite and knowledgeable sales person.

Sales

Top service all round, nothing to improve on.

Sales
Thank you for taking the time to write in with your thoughts, they are very much appreciated and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business

No issues and all staff helpful

Sales
Thank you for taking the time to write in with your feedback, which is really important to us. Regards, Mark Althorp, Head of Business

Initially some uncertainty about the selected car.

Sales
Thank you for giving us your positive comments, which will be really useful as part of our ongoing customer training programme. Regards, Mark Althorp, Head of Business.

Very friendly and informative staff, with good feed back from order to delivery.

Sales
Thank you for taking the time to write in with your wonderful feedback which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business

Fredii was very helpful and imformative throughout

Sales
I appreciate you taking the time to write in, and I have passed your comments onto Freddie with thanks. I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Excellent sales support

Sales
Superb feedback, thank you. Regards, Mark Althorp, Head of Business.

Sales consultant Nick Dempsey made the experience positive and enjoyable. I appreciated his thorough knowledge of the BMW range and options available to me. Nick patiently coped and responded brilliantly with changes of mind and additional requests.

Sales
I thoroughly enjoyed reading your wonderful comments which I have shared with Nick. Thank you for taking the time to write in and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

The best experience I’ve had since I bought my first new BMW in 1995 at Cheyne Fulham BMW dealership. Everything is well organised, staff properly trained, exceptionally good customer service. Special thanks to Nick Dempsey for great support!

Sales
I thoroughly enjoyed reading your wonderful comments which I have shared with Nick Dempsey. Thank you for taking the time to write in and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Great car and so well presented

Sales
Yet again, thank you for your continued support of our business, it is much appreciated. I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

We were always treated with courtesy and politeness. nothing seemed to tiresome or trivial.

Sales
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business.

Very informative and communicative sales person

Sales
I really enjoyed reading your fantastic feedback, thank you for taking the time to write in and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

The vehicle arrived on time as previously suggested by your sales agent (Freddy Staines) and on the day of delivery he made the time to take me through the various enhancements the vehicle has.

Sales
I appreciate you taking the time to write in, and I have passed your comments onto Freddie with thanks. I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Freddie was very helpful and professional. Answered all our questions and requests. Went out of his way to fit in with our schedule.

Sales
I appreciate you taking the time to write in, and I have passed your comments onto Freddie with thanks. I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

I was kept updated from Nick and the team regarding the sale and delivery of the car. We conducted the paperwork earlier so that the pick up was quicker and focused on the car and the presentation was good as always.

Sales
I thoroughly enjoyed reading your wonderful comments which I have shared with Nick. Thank you for taking the time to write in and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Made welcome, great staff.

Sales
I thoroughly enjoyed reading your wonderful comments which I have shared with the team here. Thank you for taking the time to write in and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Sales advisor Jack was very helpful and helped me find the car I really wanted.

Sales
I appreciate you taking the time to write in, and I have passed your comments onto Jack with thanks. I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

As above , all people involved, acted professionally

Sales
Great feedback concerning your recent purchase - thank you. I have taken on board your points and appreciate you taking the time to go through them with us. Regards, Mark Althorp, Head of Business.

outstanding service from start to finish - took on board everything i had to say and responded accordingly - thanks again to Richard Thorne and Dan Leeds

Sales
I really enjoyed reading your fantastic feedback, thank you for taking the time to write in and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

People we’re generally very plesent and helpful

Sales
Thank you for taking the time to write in with your lovely feedback which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business

The car was specially presented to our daughter and she helped remove the cover.

Sales
Fabulous feedback, and I am glad that we were able to assist in making the handover so special. I hope that your daughter is enjoying her new BMW. Regards, Mark Althorp, Head of Business.

Dan Leeds' attention to detail was excellent. The whole process was seamless and thoroughly enjoyable.

Sales
I thoroughly enjoyed reading your wonderful comments which I have shared with Dan Leeds. Thank you for taking the time to write in and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

The ladies kept my two daughters entertained with hot chocolate so my husband and I could go through my concerns in detail ... concerned my black bmw went to a good home !!

Sales

delivered and ready on-time and in great condition (spotless)

Sales

From first test drive to purchase was quick, easy and fun.

Sales

Louis Hale at Farnborough did an excellent job in the overall sales process.

Sales
I appreciate you taking the time to write in, and I have passed your comments onto Louis with thanks, and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

No hitches or delays

Sales
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business.

5 star service

Sales
Thank you for taking the time to write in with your thoughts, much appreciated. Regards, Mark Althorp, Head of Business.

I only visited the dealership 3 times. 1 to do the deal, 2 to sign a few documents & 3 to collect my new car. The experience was in line with my previous BMW purchases and made the whole buying event a pleasure & the handover was very special

Sales
Thank you for taking the time to write in with your lovely feedback which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business

Louis (Hale) gave an honest and professional service and answered any concerns and questions I had about buying my new car. Would highly recommend Barons and Louis in particular.

Sales
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business

Louis Hale dealt with my initial enquiry with interest and listened well. He completely understood what I was looking for without expressing unnecessary opinions or too much sales spiel.

Sales
I appreciate you taking the time to write in, and I have passed your comments onto Louis with thanks. Regards, Mark Althorp, Head of Business.

Made to feel special.

Sales
I really do appreciate your kind feedback, thank you. Regards, Mark Althorp, Head of Business

Everything went without a hitch, delivered on time even though I need the car in a 2 month turn around

Sales
Thank you for taking the time to write in with your lovely feedback which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business

As above, the customer experience was good

Sales
Yet again, thank you for your continued support of our business, it is much appreciated. I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Car delivered to suit my timescales for a price I wanted to pay

Sales
I really appreciate receiving constructive and appropriate comments such as yours which we can use as part of our ongoing customer service training programme. Thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.