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About Barons Farnborough

We maintain the highest possible standards at all times, whether you are new or existing customer.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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The M5 Roadshow Event.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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Shots Golf Day

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Our New Showroom Service Desk

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Congratulations to Farnham Rugby Club

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BMW i3 Service Inclusive

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Sales Executive

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Apprentice Technician

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ROAD TAX CHANGES 01/04/2017

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Technician

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Parts Advisor

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Mark Althorp

Head of Business
  • Years in the company

Dan Leeds

General Sales Manager
  • Years in the company

Mark Lewis

Retail Sales Manager
  • Years in the company

Tiffany King

Business Manager
  • Years in the company

Neil Fradgley

Business Manager
  • Years in the company

Richard Thorne

Senior Used Car Sales Executive
  • Years in the company

Jose Galego

New Car Sales Executive
  • Years in the company

Freddie Staines

New Car Sales Executive
  • Years in the company

Barry Hayward

Used Car Sales Executive
  • Years in the company

Kerry Welch

New Car Sales Executive
  • Years in the company

James Lewis

Used Car Sales Executive
  • Years in the company

Tom Dodd

Used Car Sales Executive
  • Years in the company

Nikki Hall

Loyalty Specialist
  • Years in the company

Chris Loveland

Product Genius
  • Years in the company

Jon, Lee, Charlotte, James, Samanatha, Natasha and Martin

Corporate Team
  • Years in the company

Clare, Louisa, Charlotte, Chloe, Izy, Charlee & Carl

Marketing & Graphic Designing Team
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Tracy was fantastic and kept me up to date

Service

Good service friendly welcoming reception. Clean car after service. Advisories also provided

Service

I asked them to attach a silver looking plate that had come off the rear of my boot. They didn't do this.

Service

Quick service and explanation on the summary of what was done

Service

Given up front cost ove the phone and made to feel welcome whilst waiting for the service to be completed

Service

Very professional, courteous and friendly staff worked on my car while I relaxed with a coffee; the car was then returned to me having been washed and valeted.

Service
Thank you for taking the time to write in with your wonderful feedback, it is very much appreciated. Regards, Mark Althorp, Head of Business.

I had the service done at a time and location convenient to me, and the car is running smoothly. The Service Advisor at Barons Farnborough - Mr Graham Lightfoot - is exceptionally knowledgeable, courteous and customer-focussed.

Service
Wonderful feedback, which I have passed onto Graham and thanked him for doing a great job. Thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Car was in to fix the side mirror de-misting check after changing the driver side still the passenger side takes long time to de-mist. Another fault is now added which is the passenger side mirror stopped tilting when reversing.

Service
This is easily fixed, and is certainly not a fault with the car. If the button on the drivers door to adjust the mirror is moved to the left then the mirror will tilt when reversing. If the button is moved to the right, it will not tilt whilst reversing. Please refer to your drivers handbook for more details. Thank you for your feedback. Regards, Mark Althorp, Head of Business.

Professional approach at reception, meeting service advisor and video clip of work undertaken enhances trustworthy feedback.

Service
Fabulous feedback, thank you! Regards, Mark Althorp, Head of Business.

Can't fault it

Service
Thank you! Regards, Mark Althorp, Head of Business.

as above-very satisfied

Service
Thank you for your feedback, it is much appreciated. Regards, Mark Althorp, Head of Business.

Excellent service but getting the car after it finished took extraordinarily long.

Service
Thank you for your feedback, and I have taken on board your comments. We do have an obligation to run through all works completed in detail with the customer and I am sorry if this took longer than you expected. Regards, Mark Althorp, Head of Business.

Following service had to return car following scrapping under car on speed bumps, flap left open. Following day coolant alert stating low. BMW emergency attended replenished with 1/2 litre coolant. Tyre pressures deflated by 5psi below BMW recd.

Service

Good service and very happy, only downside was the temporary car wasn’t nice.

Service
I read your comments with interest and am sorry if our brand new 320i did not match your 335d for the day. We have a limited courtesy car fleet and are simply unable to match each customers car with an exact car of the same type. Thank you for your business and for your understanding. Regards, Mark Althorp, Head of Business.

The car was serviced and cleaned with no problems and within the promised time.We were unable to collect the car the same day and Farnborough held the car overnight which was very convenient.

Service
I appreciate you taking the time to write in with your review following your recent visit, thank you. Regards, Mark Althorp, Head of Business.

Excellent service from both Paul Mason and Hesh Valu

Service
Thank you for your feedback, which I have passed onto Paul & Hesh with thanks. Regards, Mark Althorp, Head of Business.

When they put new tyres on the last time the pressures were different. I asked what the correct pressures were and had to ask five times over five days! I was given wrong information!

Service
Thank you for your feedback, and I am sorry if there was some confusion over this. As you now are aware, every BMW car has a sticker inside the drivers door detailing exactly what the tyre pressures should be for laden cars and unladen cars. Depending upon your usage of your car determines the correct tyre pressure to adhere to. I hope that this clarifies what was told to you on the day. Regards, Mark Althorp, Head of Business.

Good service and a loan car that made it very convenient for me as a customer

Service
Wonderful feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

The staff were friendly and helpful.

Service
Thank you for your kind words, they are really appreciated. Regards, Mark Althorp, Head of Business.

Staff friendly and very helpful.

Service
Great feedback, which I have shared with the team here at Barons Farnborough. Thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

The fact I had a fault on my brand new car within a month is disappointing. What’s worse is the service I received, I was told I couldn’t bring it straight in, then I couldn’t have a courtesy car etc... shocking

Service

As above they go out of their way to help you

Service
I read all of your comments with interest, and I thank you for taking the time to write in with your great feedback. Regards, Mark Althorp, Head of Business.

See previous answer

Service

If only your sms reminder told me that the service on Saturday is carried out in ash vale. I turned up at the Farnborough branch and then had to rush to ash vale when informed.

Service
Thank you for your feedback, and I apologise if the SMS did not state this but it was discussed when you made the booking that the service would be at Ash Vale. I also apologise for the fact that you had rush to get there. Regards, Mark Althorp, Head of Business.

They were doing winter check for 30 pounds and checked it all over to make sure if there any service.

Service
Wonderful feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Not for the first time when checking the car in not all the work I wanted done was listed on the job sheet

Service
I fully take on board your comments, however when you are booked in for a while-you-wait repair we only have limited time and parts available to be able to rectify any other reported faults that we get told about on the day, sometimes we need the car for longer to carry out further investigations - such as in this case. Thank you for your feedback. Regards, Mark Althorp, Head of Business.

i thought to go to BMW because they are the experts in BMW knowledge, However, doing an oil change, and MOT is no differentiator, I can get anywhere for less costs

Service
Thank you for taking the time to write in with your thoughts. I must inform you that prior to its arrival EVERY car is checked for software updates, enhancements and safety recalls. If anything is picked up, we would do this whilst your car is in our care. Also, in addition to the collection and delivery service that you received, we carry our a complimentary Vehicle Health Check to look for any other items that require attention. We only use genuine BMW parts with the 2 year guarantee attached.

The car was returned to me in a very clean and tidy state. It also seemed to drive better!

Service
Fantastic! This is what we like to hear, and so thank you for taking the time to give us your feedback. Regards, Mark Althorp, Head of Business.

a full and comprehensive service completed by professionals

Service
I really did appreciate reading your fantastic feedback, and have passed it onto the team so that they are aware of your thoughts about them. Regards, Mark Althorp, Head of Business.

painless experience getting my care MoT'd and serviced

Service
Thank you for your feedback, it is much appreciated. Regards, Mark Althorp, Head of Business.

Great service from Barons

Service
Fabulous feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Easy, quick, clear information and included in a service plan.

Service
Thank you for taking the time to write in with your fabulous comments, which I will be sharing with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business.

Not very much space at the service centre to park or manoeuvre !

Service
Thank you for your feedback, and we fully take on board your comments. The great news is that as a result of customer feedback we also now offer a Fast Lane Service facility at our main BMW showroom where parking is not a problem. Maybe you would prefer to use this in the future? Regards, Mark Althorp, Head of Business.

Just to be clear, this was not a standard service but a recall!Would have liked to have had the check up earlier but was not possible as no complimentary cars were available.

Service
I appreciate that you are an extremely busy man and we had difficulty in matching a courtesy car to a time when you were free, but fortunately we were able to do so in a timely manner and got the recall work completed. Thank you for your feedback. Regards, Mark Althorp, Head of Business.

Clear communication and costs were what they said

Service
Thank you for taking the time to write in with your valuable feedback. Regards, Mark Althorp, Head of Business.

Again as above quick to sort the issue and you gave us an Awesome loan car for a couple of days.

Service
Great feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Everything was communicated prior to the service date and during the service i was informed of work carried out and work pending on the car

Service
I very much appreciated reading your feedback, and have passed this onto the team here at Barons. Thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Work carried out well and on time. Car nicely valeted.

Service
Thank you! I have passed your comments onto the team here at Barons Farnborough as it is important to them. Regards, Mark Althorp, Head of Business.

Very efficient service

Service
Great feedback, thank you! Regards, Mark Althorp, Head of Business.

Full explanation of service and pricing.

Service
I have forwarded your feedback onto the Service team here at Barons Farnborough as it is important for them to know that they are doing a great job. Thank you for your feedback. Regards, Mark Althorp, Head of Business.

Excellent service

Service
I really did appreciate receiving your wonderful feedback, and thank you for sending it I. Regards, Mark Althorp, Head of Business.

I brought my car in as three wheels were corroding. Someone took photos and said they would be in touch. I phoned again as had not heard from anyone. Was asked to bring it in again. Heard nothing again after this despite phoning a number of times.

Service

After service lacks in some areas

Service
Thank you for your feedback, and the great news is that the Service Dept at Ash Vale is due to undergo a refurbishment in the not too distant future. In the meantime, you might want to use our Showroom Service Desk at the main BMW Showroom which is proving to be very popular with our while-you-wait customers or Fast Lane Service customers. Regards, Mark Althorp, Head of Business.

The car was booked in on the time allocated. Worked carried out in the suggested time. Car returned in a clean condition. Everything was explained regarding the work carried out.

Service
Wonderful feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

The car was fixed quickly, it wasn’t washed despite them asking if they could, me accepting and them telling me they had done it. on collecting the car the exterior was wet. the floor had been vacuumed but that was it, it was dusty and still dirty.

Service
I apologise for the fact that we clearly rushed your car in an emergency situation for you. If you would like to bring the car in at a time that is convenient to you then we can carry out a further wash'n'vac for you. Regards, Mark Althorp, Head of Business.

On time, all as promised

Service
Great feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

They called me to let me know what was wrong with the car and the cost so nothing scary when I came to collect the car

Service
Thank you for your comments, which I have passed onto the team here at Barons Farnborough Service Dept. Regards, Mark Althorp, Head of Business.

Good service

Service
Thank you for your feedback, it is really important to us. Regards, Mark Althorp, Head of Business.

Quality of service not what I expect from BMW. No one coordinates everything and I have to keep repeating myself and having to check on BMW doing what it’s said it will!

Service
I am sorry that our level of service did not match your expectations during the booking process or on the day. I have spoken to our contact centre about the booking and to the team here at Barons Farnborough as to why you were unhappy. This is never our intention and I hope that next time we will be able to demonstrate our quality service levels. Regards, Mark Althorp, Head of Business.

A long unresolved issue with a faulty air conditioning system, which escaped attention in pre-delivery checks, and also in a standard air conditioning recharge and test last April, has marred an otherwise perfect year of BMW ownership.

Service
Thank you for your patience, understanding and co-operation in working with us to resolve this issue - it is much appreciated. In cases like this, we have a series of procedures that we need to follow to ascertain what the exact issue is. Regards, Mark Althorp, Head of Business.

Just impressed. The car was returned cleaned on time and was given a complete breakdown as to what had been done

Service
Great feedback, much appreciated - thank you! Regards, Mark Althorp, Head of Business.

with quick and efficient way they solved my issue

Service
Great feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

As normal efficient service.

Service
Wonderful feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Took car in did what was needed and gave car back on time.

Service
I really appreciate your comments, and thank you for taking the time to give us your feedback. Regards, Mark Althorp, Head of Business.

Friendly and welcoming

Service
Thank you for your feedback, which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business.

Maddie kept me informed and was very helpful

Service
I have passed your comments onto Maddie, and thanked her for doing such a great job. Thank you for taking the time to recognise her efforts. Regards, Mark Althorp, Head of Business.

Polite, informative service.

Service
Thank you! I will be passing on your comments to our team here who will appreciate your views. Regards, Mark Althorp, Head of Business.

Staff went out of their way to accommodate are requirements and conducted themselves in a very professional manner

Service
This is fabulous feedback, and I really enjoyed reading your comments - thank you! Regards, Mark Althorp, Head of Business.

Because when I got into my car it smelt strongly of oil and this lasted a few days.Also the battery was low and had not been noticed so I have had to come back a second time a week later.

Service
I am really sorry that your battery failed after we had serviced your car. We do not check the state of a battery on a service unless a prior problem has been highlighted and on a 10 year old car the battery can fail at any time. I am glad that we have now replaced the battery but appreciate your frustration. Regards, Mark Althorp, Head of Business.

AS DETAILED EARLIER IN QUESTION 1

Service
Great feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Professional, friendly and cost-effective

Service
Many thanks for taking the time to give us your feedback, it is really important to us. Regards, Mark Althorp, Head of Business.

Excellent services

Service
Great feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Upon returning to my car I discovered that my files that were sitting on the rear seats had been turned upside down and left scattered everywhere.

Service
I am sorry if some of your files were moved during the course of the service and post-work test drive and subsequent cleaning of the car. We do try and leave personal effects in situ however some jobs mean that we do have to move items on occasion. Thank you for your feedback. Regards, Mark Althorp, Head of Business.

From arrival to collecting my car, which was ready on time, the whole experience was good and carried out in a very friendly but efficient manner.

Service
I was delighted to receive your feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

I have no criticism all my questions and queries are dealt with in professional and efficient way.a

Service
I have passed your feedback onto the team here at Barons Farnborough, and thanked them for doing such a great job. Regards, Mark Althorp, Head of Business.

What was done was fantastic. Car was also booked into have a part changed via a recall notice. Car was booked in 3 weeks before but the part was out of stock on the day so couldn't be fitted.

Service
Thank you for your feedback. Whilst we make every effort to ensure that we have all of the parts required to complete a job in advance, occasionally we encounter other issues which can then delay the completion of the job. We will then keep you fully informed and keep you mobile. I am sorry if this caused you any inconvenience, but I hope that this explains the situation. Regards, Mark Althorp, Head of Business.

The staff are always friendly and approachable and the service advisor that looked after me was an asset to BMW. My only concern with the Ash Vale facility is the difficulty sometimes in parking.

Service
Thank you for your feedback. The great news is that our Main Showroom Service Desk is now fully operational and is proving really popular with many of our customers who prefer to drop their car off there. This may suit you on your future bookings? Regards, Mark Althorp, Head of Business.

Confident that service representative understood my needs. Work completed exactly as agreed in advance with no fuss or drama.

Service
Thank you, your comments are greatly appreciated. Regards, Mark Althorp, Head of Business.

Fast, professional service.

Service
Great feedback, thank you! Regards, Mark Althorp, Head of Business.

Very good service but had to wait two weeks for a lightbulb to be replaced

Service

Reliable and simple

Service
I was delighted to receive your feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

BMW staff were polite, helpful and professional. The car was serviced without delay.

Service
Great comments, which I have passed onto the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business.

Only loose a point because you forgot to reset the mileage to next service and I have to get my car back at some point.

Service

I know that the staff are trying to act very professional bu t sometimes they do come across ever so slightly aloof.

Service
Thank you for your feedback, which I have shared with the team here at Barons Farnborough as part of our ongoing Customer Service Training programme. I apologise if you found the approach of our staff not to your liking and would like to assure you that this is not how we wish for them to come across. Regards, Mark Althorp, Head of Business.

Luxury surroundings while you wait with excellent staff

Service
I have passed your comments onto the team here at Barons Farnborough and thanked them for doing a great job. Regards, Mark Althorp, Head of Business.

Although the car has had far more problems than it should for a one year old car the only reason that I have still got it is that I have been very impressed with the service that I have received from your mechanics.

Service
I can only apologise for the issues that your car has suffered but fortunately all work was covered by the manufacturer's warranty which should provide you with peace of mind. Thank you for your feedback and for your understanding. Regards, Mark Althorp, Head of Business.

Efficient and responsive

Service
Great feedback, much appreciated! Thank you for your business. Regards, Mark Althorp, Head of Business.

Booking easy, time taken as planned able to read paper while waiting.

Service
I was delighted to read your wonderful feedback, thank you for taking the time to write in with your feedback. Regards, Mark Althorp, Head of Business.

Because I asked for the rear windscreen wiper to be replaced and it wasn't, I didnt realise this until I was on my way home'

Service

Reception was efficient and friendly all the details of the service were explained and paper work completed in an efficent manner

Service
Thank you for taking the time to send us your feedback, it is important to us. Regards, Mark Althorp, Head of Business.

No issues with the actual service - always a good experience in Ash Vale. My only issue is I've never received the quote for minor bodywork repair that was requested and was being worked on during the service. Would be good to get it

Service

The lights had been taken off the auto setting and the radio had been played with so that it continually gave traffic reports. This fiddling with personalised settings on a car is extremely annoying and completely unnecessary.

Service
Thank you for your feedback. Unfortunately due to the nature of the work involved it is not always possible to put the settings back exactly as they were, especially after a software update. If you require any assistance with setting your car up the way that it was before please do not hesitate to contact us. Regards, Mark Althorp, Head of Business.

Its everything I expected from a reputable BMW dealer

Service
I have shared your wonderful feedback with our Service Team here at Barons Farnborough BMW as it is really important to them. Regards, Mark Althorp, Head of Business.

Excellent service as always

Service
Great feedback - thank you! Regards, Mark Althorp, Head of Business.

Went to BMW service centre in Ash Vale, paid money for the cleaning of the car in & out. When I received my car the standard of cleanliness was good but not the best as you would expect from BMW. Water mark on windscreen and tyre rims not fully clean

Service
I apologise if the standard of our complimentary wash'n'vac was not up to your expectation. Please feel free to drop the car in at a time suitable to you and we will carry out another clean on the car. Thank you for your feedback. Regards, Mark Althorp, Head of Business.

Dealt with in a very professional manor.

Service
Great feedback, thank you for taking the time to complete the survey. Regards, Mark Althorp, Head of Business.

Car collected and returned on time

Service
Thank you for your kind comments. Regards, Mark Althorp, Head of Business.

Actual work carried out at Ash Vale resolved the problem but there was no communication on the progress of work & when I arrived at the Farnborough garage 5.15 pm the service desk staff had left for the day and nobody knew anything about my car,

Service
I can only apologise for the breakdown in communication on the day which was caused due to unfortunate and unforeseen family emergency for our Service Advisor on the day. Thank you for your feedback. Regards, Mark Althorp, Head of Business.

Excellent & helpful service.Difficult to know how they could improve it.

Service
This is terrific feedback, which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business.

Convenient, offered refreshments etc

Service
Many thanks for taking the time to give us your thoughts following your recent visit. Regards, Mark Althorp, Head of Business.

250 character versionLeft car good condition only no call to say car ready came to pick up car damaged smashed fog light and dirtier than when I left it. Never received video of work carried out that service agent said I would receive

Service

See my answer to question 1. The ladies on reception were also helpful, as were other members of staff.No bad points for my treatment at this garage

Service
Thank you for taking the time to give us your wonderful feedback, it is much appreciated. Regards, Mark Althorp, Head of Business.

Needed the car dropped back as I was running late. No problem at all. Car baker wasn't brilliant though. If you're going to clean it, you should do it properly

Service

Got the car I wanted first and foremost. car was ready for me to pick up and was presented in a great way.

Service
Terrific feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

I waited longer than I anticipated

Service

Issue not resolved. Difficulty contacting staff.

Service

Quality service

Service
Thank you! Your comments are very appreciated. Regards, Mark Althorp, Head of Business.

I was kept informed and extremely satisfied

Service
Lovely feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Booked in for an unscheduled 'breakdown repair' (ignition fault) - arrived 09:00 Day 1 - all sorted by 15:00 on Day 2.

Service
Fabulous feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Professional service, did what they said on the tin.

Service
Thank you for your feedback, it is greatly appreciated. Regards, Mark Althorp, Head of Business.

Same as above

Service
Thank you for your feedback, it is very much appreciated. Regards, Mark Althorp, Head of Business.

good that work covered by warranty but problem not totally sorted

Service
Thank you for your feedback, and we will be in touch to ascertain exactly what the issue is. Regards, Mark Althorp, Head of Business.

Issues over the bill. Initially I was told that the service would be covered by my service pack, then that it wasn't due to mileage. V.unhappy that high mileage users are penalised. I get 2 services and a low mileage user gets 5 for the same price!!!

Service
I read your comments with interest, and thank you for taking the time to write in with your views. However, I need to explain that all modern BMW cars work on a Condition Based Service system. The car is programmed to let you, the driver, know when it requires servicing or maintenance and this is dependent upon mileage and/or time since the last service AND how you drive the car. Therefore a low mileage user will not get more services as their car will not require as much service work.

Friendly knowledgeable staff.One minor issue was the time it took to get back to me regarding my initial enquiry, but this turned out to be an email address problem.

Service
Thank you for your feedback, and once the email address issue was discovered (and rectified) we were able to contact you in order to keep you up to date with our progress! Regards, Mark Althorp, Head of Business.

Problem diagnosed and fixed quickly

Service
Great feedback, thank you for taking the time. Regards, Mark Althorp, Head of Business.

The car was under-filled with oil triggering a red warning light when I first drove it although it had been returned by the garage. Staff were very helpful in resolving but it took two trips and am worried it might have adversely affected the engine

Service

The BMW centre was a great experience from the moment I was greeted at the front desk. During my time with the sales person, Freddie Staines, I felt I was being treated as an individual, my needs being used to help me select the right car for me.

Sales
Great comments, which I have passed onto Freddie - thank you for taking the time to write in and for your business. Regards, Mark Althorp, Head of Business.

All I can say it was fantastic from initial looking for a new car to purchase and right through to the unveiling of my new car big thank you to Kerry and all the staff at Farnborough

Sales
Great feedback! Thank you for taking the time and thank you for your business. Regards, Mark Althorp, Head of Business.

Couple of delivery errors

Sales

This is the first time I have received an outstanding sales service and it is also the first time in 5 buying experiences that there was no mention of the after sales survey. Usually there is a desperation seeking a high rating.

Sales
This is wonderful feedback, and very much appreciated. Regards, Mark Althorp, Head of Business.

Top service. Quality sales people!

Sales
This is great feedback indeed, and I have passed it onto the team here at Barons Farnborough. I trust that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Friendly and efficient staff.

Sales
Thank you for your feedback, it is really important to us. Regards, Mark Althorp, Head of Business.

Once all the paperwork was completed Kerry spent at least an hour running through everything on the car. The dealer even went out of their way to print a special “Spearing family” unveiling form so my children could do the unveiling themselves.

Sales
This really is wonderful feedback, which I have passed onto Kerry with thanks.I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

I thought Kerry the sales person was fantastic, really enthusiastic and that made buying a car a real pleasure.

Sales
This is tremendous feedback, which I will of course be sharing with Kerry and thanking her for doing such a wonderful job. Thank you for taking the time to write in, and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

The "genius" wasn't and was not familiar with the car or its features.

Sales
Thank you for your feedback, which I read with interest. I am not sure what happened on the day of handover, however we do offer a second handover facility where we can spend as much time as you need in order to be shown how all of the features on your 4 Series function by our extremely experienced BMW Product Genius, Chris, who I assure you is fully au fait with how our cars operate. If you would like to arrange this please contact Freddie and he will arrange a timed appointment for you.

Very satisfied

Sales
Great feedback, thank you for taking the time. Regards, Mark Althorp, Head of Business.

Very Good Service

Sales
I have shared your comments with Nick, your Sales Executive, and thanked him for doing such a good job. Thank you once again for your continued support of our business. Regards, Mark Althorp, Head of Business.

Our Sales Executive kept us fully informed of the progress of our purchase

Sales
This is fabulous feedback, and I have passed this onto the team here at Barons Farnborough. I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Personal and tailored service with all my requirements understood and met

Sales
Great feedback - thank you! Regards, Mark Althorp, Head of Business.

Purchase was professional efficient and quick

Sales
Thank you for taking the time to give us your feedback following your first purchase of a new BMW. I hope that you are enjoying your new car, and thank you for your business. Regards, Mark Althorp, Head of Business.

All personnel were pleasant, accommodating and efficient.

Sales
Great feedback, thank you! I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Everything went perfectly

Sales
I was delighted to read your comments, and have passed them onto Kerry and praised her for doing a great job. Thank you for your business and I trust that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

little fuss, minimal paperwork, good communication, open and fair Salesman

Sales
Fantastic feedback - thank you! I hope that you are enjoying your new BMW and thank you for your business. Regards, Mark Althorp, Head of Business.

Rich and Gary did a superb job, this is the third car I’ve purchased from Richard and I’m going back in October to buy my fourth (this time for my wife).

Sales
Once again, thank you for your continued support of our business. I have passed your comments onto Richard and Gary and thanked them on your behalf for doing a great job. Regards, Mark Althorp, Head of Business.

the staff who assigned me i.e. James Lewis was very helpful and explained everything to me mad the whole experience enjoyable and comfortable

Sales
Thank you for taking the time to write in with your feedback, it is really important to us. I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Delivery on time and took time to explain all controls

Sales
I have shared your feedback with the entire team here at Barons Farnborough BMW as it is important to them to know that they are doing a great job. Thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Well managed.

Sales
Thank you for your kind feedback, we really do appreciate you taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

great sales man Matt

Sales
This is great feedback, thank you for taking the time to write in and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

as above

Sales

Barons BMW Farnborough staff are excellent - high on service and friendly atmosphere

Sales
Thank you for taking the time to give us your terrific feedback. I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business

Knowledgeable and friendly staff, who catered for our requirements.

Sales
Great feedback, which I have shared with the team here at Barons Farnborough BMW. Regards, Mark Althorp, Head of Business.

Nice environment. Welcoming. Active listening to needs.

Sales
Once again, many thanks for your continued support of our business. This has been the 7th BMW that you have purchased from us and we look forward to continuing our relationship with you in the future. I hope that you are enjoying your new car! Regards, Mark Althorp, Head of Business.

All very painless and very pleasant sales guys

Sales
Great feedback, thank you for your business and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Every care was taken to ensure that we were happy with our new car and the sales team made sure everything went smoothly

Sales
I have passed on your comments to the team here at Barons Farnborough BMW, and thanked them for doing a great job. I hope that you are enjoying your new car. Regards, Mark Althorp, Head of Business.

Friendly and professional staff. Fabulous showroom. Both Claire Clarke and Freddie Staines were great to deal with.

Sales
I really appreciate you taking the time to write in with your feedback, and have shared this with both Claire and Freddie. Regards, Mark Althorp, Head of Business.

From the minute you walk in you find that nothing is too much trouble, from. A cafe to a general look around.

Sales
Great feedback, thank you. I trust that you are both enjoying your new cars. Regards, Mark Althorp, Head of Business.

Once the car was order there was a bit of an issue with the delivery time, but in the end the car was delivered on the original date. The BMW centre kept me up to date all along the process, which was refreshing.

Sales
Thank you for your feedback, and I hope that you are enjoying your new car. Regards, Mark Althorp, head of Business.

Extremely Professional - level of communication and knowledge base, highly commendable. It Made selecting options , which is not easy by any means, a pleasure rather than a headache. -the constant barrage of question were handled with ease.

Sales
Great feedback, thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

Again very obliging staff , delivery date needed to be changed and this was done Without any problem

Sales
I really do appreciate you taking the time to give us your comments following your recent purchase. Thank you for your continued support of our business, and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Made to feel important

Sales
Great feedback, thank you. Regards, Mark Althorp, Head of Business.