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About Barons Farnborough

We maintain the highest possible standards at all times, whether you are new or existing customer.

Meet the team

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Mark Althorp

Head of Business

Dan Leeds

General Sales Manager

Mark Lewis

Retail Sales Manager

Tiffany King

Business Manager

Neil Fradgley

Business Manager

Richard Thorne

Senior Used Car Sales Executive

Freddie Staines

New Car Sales Executive & Motability Specialist

Barry Hayward

Used Car Sales Executive

Kerry Welch

New Car Sales Executive

James Lewis

Used Car Sales Executive

Tom Dodd

Used Car Sales Executive

Nikki Hall

Loyalty Specialist

Chris Loveland

Product Genius

Jon, Lee, Charlotte, James, Samanatha, Natasha and Martin

Corporate Team

Clare, Louisa, Charlotte, Chloe, Izy, Charlee & Carl

Marketing & Graphic Designing Team

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

See above

Service

See my comments above, regarding my rating and experience, it was disappointing, but not the fault of your representative who was my last contact and who I understand will be rated on this occasion.

Service

Only thing I noticed was that the service reminder had not been cleared and is still showing service due 05/2018, which also does not remind when the next service is due?

Service
I really appreciate receiving constructive and appropriate comments such as yours which we can use as part of our ongoing customer service training programme. Thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

I was not given any paperwork to confirm what work was carried out on the car. the staff who wash and clean didn't clean the car properly. Very very poor job.. On my dash cam staff were seeing smoking in the car wash garage and too busy talking.

Service

The service was great

Service
Superb feedback, thank you. Regards, Mark Althorp, Head of Business.

Great service, met expectations

Service
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business.

Barons always look after me, despite the building work going on there, which made parking awkward. The courtesy car (Mini Cooper S) was great.

Service
Thank you for your support of our business. As you have already seen we are mid-way through an extensive refurbishment of our customer facilities which will without doubt enhance the customer experience in the future. Thank you for your comments, and thank you for your understanding in what is a challenging environment as a result of this work being carried out. Regards, Mark Althorp, Head of Business.

Car collected and delivered plus phone calls to keep me informed. Told likely cost before anything touched

Service
I really enjoyed reading your fantastic feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Car returned on schedule but only three of the four footwells were vacuumed out. I subsequently sent an email with a photo to point out the shoddiness and to inform them that their cleaner did not do a good job but, as yet received no response.

Service
Thank you for taking the time to write in with your feedback, and I am sorry that our complimentary wash did not live up to your expectations. If you would like to bring the car back into us at a tie convenient to you we would be happy to carry out another clean. I really do appreciate your comments and have shared them with our valeting team in an effort to improve our level of service. Regards, Mark Althorp, Head of Business.

I had to return to service center which is not close where I live, because they forgot to reset service update in my car after my big service. The service reminder kept coming up.

Service

They are outstanding compared to others

Service
I really enjoyed reading your wonderful feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Good reliable & friendly service.

Service
Superb feedback, thank you. Regards, Mark Althorp, Head of Business.

Courtesy from all staff very welcome.

Service
Great feedback which I have shared with my team here at Barons Farnborough, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Efficient service at every stage and a really personal feel to the whole process.

Service
I really do appreciate your kind feedback, thank you. Regards, Mark Althorp, Head of Business

Reception is a friendly no hassle experience were your comfort is a prime factor. My car was ready for me when it was due, and came back washed and cleaned.

Service
Thank you for taking the time to write in with your lovely feedback which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business

It would have been a 5 if there had been some negotiation on price. Otherwise the experience was tip-top!

Service
Thank you for taking the time to write in with your feedback and I was delighted to read that your service experience was excellent. We constantly review our prices against other premium service providers and are confident that we are competitive. We also only use genuine BMW parts, which carry the manufacturer’s warranty, and this should also provide you with peace of mind that your car is being looked after by qualified BMW Technicians. Regards, Mark Althorp, Head of Business.

Barons have always provided an excellent service to me with my other BMW and that was one of the reasons I choose to come back to BMW

Service
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business.

The approach of your team member Lauren to what were my problems with my car insurers was exemplary! The fact I was able to go on holiday reassured that the problems were being sorted while I was away and repairs carried out.

Service
I really do appreciate you taking the time to write in, and I have passed your comments onto Lauren with thanks. Regards, Mark Althorp, Head of Business.

My wife took the car into be serviced and was on a tight schedule. When she commented to her service representative that she was upset that she had been kept waiting much longer than she had been told she would be, she was told by the agent that she

Service
When any vehicle comes into our workshop we are obliged to carry out a complimentary vehicle health check to ensure that there are no additional faults on the car and any safety related issues are highlighted. We also then carry out a service wash on the car. I am sorry if this took longer than you expected, however I hope that this explains as to why. Regards, Mark Althorp, Head of Business.

We had to chase Barons for an update. Their post sales customer service could do with some more training and promptness

Service
Thank you for giving us your comments, which will be really useful as part of our ongoing customer training programme. I apologise of we did not live up to your expectations on this occasion and will share your thoughts with the team here at barons Farnborough. Regards, Mark Althorp, Head of Business.

Summarised abovePlus a health check carried out by yourselves too.Service over and above

Service
Super feedback, thank you. Regards, Mark Althorp, Head of Business.

Good communication throughout the process and this is consistent dvery time

Service
Superb feedback, thank you. Regards, Mark Althorp, Head of Business.

Provided vehicle for service at allotted time. Replacement vehicle provided and ready for use. Returned as directed and my vehicle ready for collection. No wasted time throughout process.

Service
Great feedback which I have shared with the team here at Barons Farnborough, thank you. Regards, Mark Althorp, Head of Business.

Graham at Barons BMW could not have been more helpful. The work to fix my bumper scrape was completed quickly, to a very high standard and at a very reasonable price.

Service
Wonderful feedback which I have shared with Graham, thank you. Regards, Mark Althorp, Head of Business.

We have dealt with Barons over the past 30 years. They consistently provide the highest standards of customer service. MD Mark Allthorpe, After Sales Manager Gary Holmes and Service Manager Dave Lynn are surely Ambassadors for BMW UK.

Service
Thank you once again for your continued support of our business, it is very much appreciated. Regards, Mark Althorp, Head of Business.

Your under staffed I had to keep calling to find out when my car would be ready, not acceptable from somebody like Barons.

Service

Was told that I could drop off at Farnborough Sales Office at 0800, however no-one there and didn't get served until 0815, which impacted on meeting schedule. Also, tyre changed but price seemed to be much higher than I could later find on internet.

Service
Thank you for taking the time to write in with your feedback, which is really important to us. Regards, Mark Althorp, Head of Business

A good, efficient service as always

Service
I really do appreciate your kind feedback, thank you. Regards, Mark Althorp, Head of Business

Ease to book and arrange services with great customer service.

Service
Great feedback concerning your recent Service visit - thank you. I have taken on board your points and appreciate you taking the time to go through them with us. Regards, Mark Althorp, Head of Business.

They have tried to fix the faults but failed.

Service
On occasion we come up against a reported fault which we struggle to replicate when the car is with us. When this occurs, we do work with the owner of the car to work out a method of curing the problem when it next happens. Whilst this is not always ideal, we thank you for your co-operation. Regards, mark Althorp, Head of Business.

I’d have given 5 but the start of my experience was extremely poor. However, Sian was excellent and also managed to fit my car in on the 2nd visit with no booking. Terry was amazing - so helpful and friendly

Service
I appreciate you taking the time to write in, and I have passed your comments onto both Sian and Terry with thanks. Regards, Mark Althorp, Head of Business.

Car in for correction of a fault but the due date for a service was spotted and this was carried out at the same time, saving me another journey

Service
Thank you for taking the time to write in with your thoughts, much appreciated. Regards, Mark Althorp, Head of Business.

Service became complicated for two reasons:1) Barons has two sites that don't seem to talk with each other. The onus was on myself to organise a single visit but at multiple sites. Of course I could not achieve this2) The warranty work on front sea

Service
Thank you for giving us your comments, which will be really useful as part of our ongoing customer training programme. Regards, Mark Althorp, Head of Business.

Staff member very helpful (Maddie). Dealt with my recall concerns in a speedy, helpful and professional manner despite being under severe pressure due to the volume of customers wanting the recall upgrade.

Service
I really enjoyed reading your fantastic feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Had to book in twice for warranty repair as the first booking had to be rescheduled due to part being damaged and BMW telling me colour match not good enough. Had other minor issues which were dealt with but reason for primary booking not dealt with.

Service

My car was with them for MOT. They normally give the car a good clean but I was disappointed at the inside. Also a couple of days later I broke down when a sensor went off telling me I had engine failure and called BMW assist to come out.

Service
I really appreciate receiving constructive and appropriate comments such as yours which we can use as part of our ongoing customer service training programme. Thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

All fine, and they alerted me to an issue with my bonnet piston, which needs to be addressed at the next service.

Service
Thank you for taking the time to write in with your thoughts, much appreciated. Regards, Mark Althorp, Head of Business.

My last visit was for an MOT, Pat Slight is a competent tester and I rely on his judgement

Service

MOT handled swiftly and efficiently.

Service

The work was carried out in a timely matter and I was regularly updated on the progress of the work undertaken

Service

A smooth process from beginning to end

Service

only slip was reception failing to tell the service representative that i'd arrived to collect the car so i waited 30mins to see someone

Service

Goods service.

Service
I really enjoyed reading your fantastic feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

The total experience was so easy to arrange,bring the car in and collect later.

Service

No call to say car was ready to collect. No update on mot or service during day. After picking up car I drove about 2 miles and tyre pressure gauge notified issue. Once I returned mechanic sorted quickly but no acknowledgement from service advisor.

Service
I really appreciate receiving constructive and appropriate comments such as yours which we can use as part of our ongoing customer service training programme. Thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

Since I bought my first BMW from Barons in Farnborough, having been recommended to them by my mother, I have had nothing but a truly posistive experience, from both the sales and service departments.

Service
Great feedback concerning your recent Service visit - thank you. I have taken on board your points and appreciate you taking the time to go through them with us. Regards, Mark Althorp, Head of Business.

Barons Farnborough has a group of staff who always treat you with great respect but are also very friendly. However they take their lead from the customer as to how friendly the banter should be.

Service
Great feedback, thank you. Regards, Mark Althorp, Head of Business.

Carried out my instructions in a timely manner

Service
Thank you for taking the time to write in with your thoughts, much appreciated. Regards, Mark Althorp, Head of Business.

I do regular journeys to visit my family in Kent and have never worried about there being a problem driving so far so often.However, I believe my car is one to be recalled for some electrical problem but it hasn't let me down.

Service
Thank you for taking the time to write in with your feedback, which is really important to us. Regards, Mark Althorp, Head of Business.

The service I have received has been better than any experience with any other car manufacturers.

Service
Lovely feedback, thank you. Regards, Mark Althorp, Head of Business.

The service was great but I was let down twice over the courtesy car. Being disabled, I can only drive an automatic. I have to add that this is the only time this has happened over many years.

Service
Great feedback concerning your recent Service visit - thank you. I have taken on board your points and appreciate you taking the time to go through them with us. Regards, Mark Althorp, Head of Business.

Long waiting time for warranty and long waiting time for the wheel to be changed during the while you wait service (1.55 hours to change wheel)

Service
When any vehicle comes into our workshop we are obliged to carry out a complimentary vehicle health check to ensure that there are no additional faults on the car and any safety related issues are highlighted. We also then carry out a service wash on the car. I am sorry if this took longer than you expected, however I hope that this explains as to why. Regards, Mark Althorp, Head of Business.

As above; everything done in a effective and efficient manner

Service
Fantastic feedback, thank you! Regards, Mark Althorp, Head of Business.

overall I was happy with the service however the car has to be returned as all the work could not be completed as originally arranged. But my service advisor arranged for the car to be re-booked in at a convenient time.

Service
Thank you for taking the time to write in with your thoughts, much appreciated. Regards, Mark Althorp, Head of Business.

Seamless service from start to finish

Sales
I appreciate you taking the time to write in, and I have passed your comments onto Freddie with thanks. I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

It was an absolute pleasure. The only thing I would have changed is to get a 'run-around' of the inside of the vehicle when they unveiled it to get acquainted with the new car and to provide insight into how to operate the BMW Connect feature.

Sales
Thank you for giving us your comments which will be really useful as part of our ongoing customer training programme, and I will share your thoughts with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business.

Main salesman Paul Edwards really was fantastic. Not pushy. Very personable. Shame he has left Barons BMW but I believe he at least is till working for BMW elsewhere.

Sales
Thank you for taking the time to write in with your thoughts, they are very much appreciated. I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Nick is fantastic and always does his best to get what I want

Sales
I appreciate you taking the time to write in, and I have passed your comments onto Nick with thanks. I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Please read above, The salesman was just excellent

Sales
I really enjoyed reading your fantastic feedback, thank you for taking the time to write in and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Freddie and the team continue to do a great job

Sales
I thoroughly enjoyed reading your wonderful comments which I have shared with Freddie and the team. Thank you for taking the time to write in and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

pleasant, friendly surroundings, polite and knowledgeable sales person.

Sales
Superb feedback, thank you. Regards, Mark Althorp, Head of Business.

Top service all round, nothing to improve on.

Sales
Thank you for taking the time to write in with your thoughts, they are very much appreciated and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business

No issues and all staff helpful

Sales
Thank you for taking the time to write in with your feedback, which is really important to us. Regards, Mark Althorp, Head of Business

Initially some uncertainty about the selected car.

Sales
Thank you for giving us your positive comments, which will be really useful as part of our ongoing customer training programme. Regards, Mark Althorp, Head of Business.

Very friendly and informative staff, with good feed back from order to delivery.

Sales
Thank you for taking the time to write in with your wonderful feedback which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business

Fredii was very helpful and imformative throughout

Sales
I appreciate you taking the time to write in, and I have passed your comments onto Freddie with thanks. I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Excellent sales support

Sales
Superb feedback, thank you. Regards, Mark Althorp, Head of Business.