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About Barons Farnborough

We maintain the highest possible standards at all times, whether you are new or existing customer.

Meet the team

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Mark Althorp

Head of Business

Dan Leeds

General Sales Manager

Mark Lewis

Retail Sales Manager

Tiffany King

Business Manager

Neil Fradgley

Business Manager

Richard Thorne

Senior Used Car Sales Executive

Freddie Staines

New Car Sales Executive & Motability Specialist

Barry Hayward

Used Car Sales Executive

Kerry Welch

New Car Sales Executive

James Lewis

Used Car Sales Executive

Tom Dodd

Used Car Sales Executive

Nikki Hall

Loyalty Specialist

Chris Loveland

Product Genius

Jon, Lee, Charlotte, James, Samanatha, Natasha and Martin

Corporate Team

Clare, Louisa, Charlotte, Chloe, Izy, Charlee & Carl

Marketing & Graphic Designing Team

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

pre appointment communication was a bit messed up - times/costs etc - but rather than make any issue of it the team got it all sorted there and then

Service

Usually I am advised when MOT and/or service is due - did not happenDuring the service/MOT I was not advised of the progress, chased and advised that the car would not be ready until 17:30.Previously excellent service from Barons - not this time

Service

Customer service has in the past been excellent but this time was greatly lacking

Service

I have great pride in my 5 series and feel confident that it is cared for to the highest standard

Service

Booking process poor. No courtesy car for over a month, even though brake pad warning display was on. Could do same day collection and drop off to my home. 2 days prior to it going in, was told it would be a 2 day service. And still no courtesy car.

Service

Efficient service from a single point of contact within the dealership throughout the visit and able to respond to my questions. The recent improvements to the service reception area are appreciated as it was overdue.

Service

Kept informed

Service

Friendly service and useful information about the car status provided on collection.

Service

The car was serviced and had its MOT carried out in good time. It was very useful to be advised what state the tyres and brakes were in.

Service

I booked the car in for a service on 30 Aug,which was confirmed by e mail for 17 Sept. On the day I contacted Barons and was told the booking wasn't recognised on their system. After a long phone call & e mails, Maddie Smart sorted out the problem.

Service

1) courtesy car was manual I drive automatic2) received curt text advising I should have put petrol in car, I simply didn’t know this as not advised at time of booking or picking up3) Told body shop would phone later in week still not heard 10 days

Service

Good service - delivered on time - but a bit expensive

Service

Everything was explained to me clearly

Service

excellent service

Service

We had to wait for the car to be finished but were given a discount for our delay

Service

Eficent service

Service

Good and simple experience but very expensive and not good value

Service

The garage were happy to have my car the night before and then got the service done quickly and efficiently so I could have the car back to pick up my children

Service

Work carried out efficiently

Service

History with other BMW dealers

Service

We were told what would happen and what the timing would be and all worked as planned. We came back slightly early to the dealer and were offered a nice cup of coffee while we waited

Service

It was only for an MOT but it was very quick.

Service

After awful experiences at barons service in Ash Vale I was reluctant to go back. All I can say is I am so glad I did and was looked after a very lovely lady called Maddy, who went above and beyond.

Service

The staff were friendly and helpful, even though the main problem couldn't be resolved at the time of my visit

Service

Did what was necessary in a timely manner

Service

I dropped my car off at 8.15am and had a coffee whilst I waited for a lift home.I was called later in the day to advise my car was ready, which I went and collected and was very happy with the FREE Wash & Vacuum carried out on my car.

Service

Amazing staff who makes you feel welcome on arrival.

Service

Good

Service

Much longer wait than usual to check car in.

Service

I’m very happy with the service centre. The staff are always very courteous and professional, the work is carried out to a high standard and the car is returned to me cleaned and valeted. I know that I will be given a call if

Service
I really do appreciate your kind feedback, thank you. Regards, Mark Althorp, Head of Business

Efficient friendly service

Service
Superb feedback, thank you. Regards, Mark Althorp, Head of Business.

Excellent staff who keep you updated.

Service
I really do appreciate your kind feedback, thank you. Regards, Mark Althorp, Head of Business

Pretty painless

Service

Slightvdelays and a bit expensuve but you pay for quality

Service

Good communications

Service

The dealership found an appointment that fitted with my schedule, completed the work early and left the car clean. I was keep updated throughout with no unexpected surprises. Perfect.

Service
I really appreciate receiving constructive and appropriate comments such as yours which we can use as part of our ongoing customer service training programme. Thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

everything was dealt with quickly and efficiently It would have been great to have been given a courtesy car while my car was in fro a service

Service

Didn't fix the problem as couldn't replicate the symptoms but otherwise very satisfied with the usual excellent customer service as usual.

Service

Had to make an appointment to return as a lid hadn’t been screwed on properly causing the engine light to come on.

Service

Every thing done as required and cheaper than originally quoted. Very pleased.

Service

The problem we have is a serious software error which took a long time to identify and although it is not solved an acceptable proposal has been offered to me.

Service

Self-explanatory

Service

Booking process and information given over phone and at beginning of service proved to be incorrect

Service

Too expensive and the ‘Service’ light went on the next day of servicing. Ever since I have been trying to call people to get this fixed. Still unresolved.

Service

Work carried out as agreed with no fuss

Service

I was satisfied with the servicing apart from the price I was given over the phone was different to the price on the sheet I had to sign when dropping car in which was more and then different again to the final bill.

Service

Brilliant service . Super Service Advisor

Service

have informed barons Farnborough craig hankin to prevent this happening again very pleased with replaced turbo

Service

Everything worked, staff were good and my car ran so much better afterwards

Service

Work done in agreed time, all staff very polite, professional but importantly,not stuck up

Service

Always excellent customer service.We’ve purchased over nine cars from Barons.

Service

good uality

Service

Because it applies

Service

You weren't prepared to help

Service

Very good service - prompt and free valet of car after service. Free collection and delivery of vehicle. Long wait though on telephone to book service.

Service

Completed within time. Sat in waiting area with WiFi and coffee access despite being in a temporary accommodation during building works. Met by a gentleman who explained before and afterwards what they were going to do

Service

Four tyres fitted swiftly, although I’m not happy with the vibration coming from the front wheel / tyre area now! Maybe balancing is out???

Service

Slight delay when I arrived to collect my car.

Service

Because I was well looked after while waiting and it is comfy and relaxing.

Service

It was done to exactly the time stated

Service

getting a reservatuion took longer than expected. no loan car available but home delivery service was good

Service

All the staff I met or spoke to were very professional and treated me as important to them.

Service

The service time was much longer than anticipated, 3 hours which is quite long for a while you wait service.

Service

Efficient / Friendly and great communication

Service

Of particular note was Zoe Frissen who was covering in the service reception. She was friendly, bubbly and professional and nothing was too much trouble for her. She always had a smile on her face. Please pass on my compliments.

Service

Reception were slow to put me through to the right person, but once I was handed over she did everything to make it a good experience

Service

When at the garage I was handled well by the receptionist even though she was hanging on the phone for over 15 minutes and got a service engineer to see me. This chap was totally uninterested with my cars problem and offered no help at all.

Service

Staff are very friendly, helpful & efficient, whether by phone, email or in person. My only frustration was a bit of back-and-forth confusion with regards to pricing (finance costing more than outright payment, which wasn't made clear initially).

Service

Full confidence in staff to carry out the work to a high standard and the ability to have a chat with service staff if required

Service

Had a problem.... and it was fixed. No issues

Service

When i arrived they immediately said I would be helped in a minute, within a few minutes I was helped with the paperwork . They greeted me by my name and my hired car was ready for me. I got my phonecall in the afternoon without me prompting them.

Service

See above

Service

See my comments above, regarding my rating and experience, it was disappointing, but not the fault of your representative who was my last contact and who I understand will be rated on this occasion.

Service

Only thing I noticed was that the service reminder had not been cleared and is still showing service due 05/2018, which also does not remind when the next service is due?

Service
I really appreciate receiving constructive and appropriate comments such as yours which we can use as part of our ongoing customer service training programme. Thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

The service was great

Service
Superb feedback, thank you. Regards, Mark Althorp, Head of Business.

Kept me up to date and informed.

Sales

Kerry and Neil were extremely helpful throughout with excellent communication.

Sales

Good sales man and business manager

Sales

They took care of everything and friendly

Sales

Spot on service in every respect of part exchanging and collecting my new car

Sales

Clean, quick easy hand over

Sales

Nothing to much for the team. Spot on

Sales

The sales team and the car itself are fantastic. The only slight draw back was the presentation of the car. When I got home I discovered some of the transportation tape hadn’t been removed

Sales

Great personal service - first time I have owned a new car

Sales

excellent the advice and co ordination from reception staff to sales team (Freddie) and collecting my new car

Sales

Barons listened to what i wanted and researched and offered me a car based on my specifications. They understood me as a customer and did all they could to ensure they found me the right car.

Sales

Fantastic service from initiating the contact to delivery of the vehicle

Sales
Thank you for taking the time to write in with your lovely feedback which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business

My car is amazing and the sales guys were brilliant, making the process so easy and enjoyable

Sales
I appreciate you taking the time to write in, and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.