"The purchase was an enjoyable experience with a good level of feedback."

"Updates were always sent informing me of progress"

"Response to queries was not great, slow and had to be chased."

"Dealt with Barons of Hindhead they were excellent"

"Very polite and professional and did the utmost to ensure our BMW experience was of the highest standard."

"I was kept well informed throughout the process"

"Greg pickles was outstanding and kept me informed of the order for my new car all the time, he was fantastic when first deciding which car to have and genuinely wanted me to make the best choice for my needs and not just to sell me a car"

"Michael Sapsford made the whole experience a total pleasure, thank you Michael"

"Greg was the best Sales person I have ever dealt with, constantly keeping me updated and helping me with every need that I had. I would not go anywhere else."

"I was very satisfied. Paul and Dan went out of their way to ensure I was pleased with my new car. Paul even came in on his day off when I wanted to make a change to my order."

"Sales person listened to what I requied and has given me good advice in the past and again this time so am well satisfied"

"Excellent service, James Brock took time to go through paperwork, explain functions on car both in the showroom and on road."

"Always made very welcome"

"Fantastic I have never experienced such good customer service before"

"The level of service and attention to detail is what I have come to take for granted from BMW distributors."

"The whole process was superp from start to finish."

"The salesman was friendly and able to answer all my queries. He went out of his way to provide a test drive to match my purchase."

"Excellent personalised service."

"Quality of customer service exceptional. The sales staff had a thorough knowledge of the product and every question I had was answered immediately. I would not hesitate to recommend Barons."

"they went out there way to make sure everything was 100 sorted."

"Always kept informed during the process"

"10 10 For Tom Dodd for the service given and also special mention for the manager too."

"When I lived in Berkshire, both my husband and I bought all our cars from Barons, rather than Ascot which was nearer. We now live in Yorkshire, and I chose to order my new car from Barons again as I was disappointed in local garages."

"We arrived all the paper work was ready and they gave a full explantion of the workings."

"The dealership is first class all the staff are very nice and helpful alway a pleasure and very knowledgable."

"Made welcome and the sales staff were vey professional, informative handover"

"As always Barons exceeded my expectations. Richard Thorne is a credit to Barons and thoroughly recommended"

"Not enough staff, fast track service was over 3 hours"

"small issue of computer reset. Fixed promptly"

"Friendly and relaxed atmosphere whilst retaining a professional approach."

"...with the exception of the map update"

"the dealer pushed me into having a valet but my car came out worse than when i it went in."

"Dealership very good"

"It was everything i thought it would be."

"Staff at Barons, from Receptionist to Service Manager are excellent. Every effort was made to ensure my requirements were met they engender high confidence in the standard of work provided."

"excellent. Friendly, efficient and helpful"

"Great service."

"the service was ok"

"Great service, but expensive"

"v.quick polite offered free wash and vac but didnt vac boot"

"Very helpful."

"It took a week to fit a new battery"

"The staff are helpful, friendly and knowledgeable and the facilities excellent, car cleaned as part of service, nice touch"

"Very pleased with personal attention to my problem with car which was satisfactorily fixed. My rating would have been 5 had it not been for the phone system i do not like automated response systems"

"Was told the engine needed 1 1 2 litres of oil which I declined, checking the oil level before and after the visit"

"Warrant work could not be completed on day because of lack of spare parts, most inconvenient having to leave car for another day"

"I was on hold for a long time to make the booking. The assistant was very helpful though and the booking time and date was very flexible. The service took longer than advised, which was a little irritating."

"Really good"

"It was perfect."

"An excellent dealer, providing courteous and efficient service, in this case while I waited. The front desk staff are first class, and servicing commenced immediately I arrived. A small fault could not be immediately fixed."

"I was told the service would take 60 90mins max, unfortunately it took 2 hours excluding a wash which caused some issues with work appointments. My service was booked as a waiting appointment."

"My Mazda garage offers an easy pick up return service for no extra cost. Waiting time for service was not optimal."

"Excellent. The man looking after my service went above and beyond what i had expected. thanks"

"it was very efficient and quick."

"We were given conflicting information regarding the parts supply date. On arrival at the dealership we were then told that the parts had to be ordered the morning so it wouldn't be done at the time we expected it and it would be later in the day."

"it took two visits to complete the job but that was due to BMW UK"

"very happy with the service"

"The service required was at the time and of the duration agreed and was also valeted whilst I enjoyed the customer facilities whilst waiting."

"keep up the good work."

"The car got picked up from work then dropped back off and there wasn't much petrol in. It would be nice if they put petrol in and then charge the customer for it."

"They are very good."

"We were told that we would get the newest version dvd for the sat nav and didn't. When we rang up to query it we were told it's not on the invoice so you can't have it. We weren't happy and as a result the newer roads don't show on the sat nav."

"Barons are really client focussed, very polite and efficient"

"Very satisfied"

"Service was carried out to a high standard but when I was contacted on completion I was told there was a software recall on the vehicle that would necessitate it coming back in for another full day why was that not picked up when booking originally"

"I have always received outstanding feedback from Barons when dealing with them."

"A pleasant experience supported by friendly and professional staff"

"the service was very good ."

"The staff were really good - especially the chap that dealt with me."

"Very helpful, professional staff relaxed enviroment."

"Barons allowed me a 24hr test drive of a chosen model as an alternative to a service loan car. This isnt usual and is a credit to their commitment to customer service."

"Can only get the pick up and drop if u book in 3 weeks in advance."

"Always most professional and courtious."

"Was brilliant."

"I was not contacted re MOT reminder as I had been in the past and when I called I was dissapointed as to not having availabile time to complete the MOT."

"Said they would check the tyre pressure indicator which was repeatedly activated but they didn't"

"they went out of their way to make things work ...no complaints"

"I was not sent a reminder for the MOT."

"Overall a good experience. Costs on the high side and they forgot to reset the service indicator. Front desk service is good."

"Because my vehicle was collected I didn't speak to anyone with regards work done."

"The car had been to the dealership previously for the same issue."

"Helpful and friendly"

"No cleaning done inside"

"I was disappointed that I bought a new battery only a year ago and because I couldn't find my receipt I had to buy a new battery again."

"The actual people that I met at the service centre were very helpful and attentive. However, when phoning in to make an appointment I felt that I was 'fobbed off' slightly due to the person I was speaking to insisting that the problem was tyre pressu"

"All the staff are very polite and professional."

"Everything was fine."

"It was fine very polite at the dealershipThe booking system used by the dealer is not very good at all. They quoted me wrongly and i had to pay a further £200."

"Very good service as found a fault which had been created by another BMW dealer's work Very attentive to detail Only let down very slightly by nobody able to drop me into the office that morning for at least 1 2 hour maybe out of their control"

"Staff very friendly"

"Mark at the repair centre is helpful, personable and knowledgeable"

"Other than the cost of the oil within the overal cost of the service I was satisfied. 87 before a technician has done anything with it is very steep."

"Can't fault the service itself. I was phoned to advise the car was ready. When I arrived, the receptionist advised that the person who would be dealing with me was on lunch & would be asap. I waited 20mins, when it was noticed I was still waiting."

"excellent, the customer service is part of the reason I buy BMWs. They go above and beyond in making everything clear and ensuring I'm completely satisfied. Always competitively priced, comfortable waiting area where I can work and friendly staff"

"I was really pleased with the service I received whilst at the garage. I loved the fact they had free wi fi so I could keep working."

"Fast, efficient and good value, the staff are genuinly friendly"

"Very pleasant to deal with and always seem to exceed expectations with very honest and sensible decisions and proposals."

"Very pleased with the service I received"

"The wash was very poor, had to re do the wheels and glass, spoiled an otherwise good experience"

"Good collection and return service"

"Barons' have been exceptional in resolving the battery problems.Need to keep me informed on a more regular basis."

"Very happy with service, as usual"

"The dealership had an issue with my warranty and blamed BMW UK for the problem."

"Vehicle was not ready when anticipated. Minor issue not rectified."

"Very, they took my car in at very short notices. All right the bill was a little scary but they have fixed the fault"

"On the whole, very good, but they appear to have dislodged a parking sensor and the windscreen washers are not working as well as they were."

"Up until the last visit i would have said Very Satisfied. I have no choice but to be completely dissatisfied."