Friendly staff. Efficient service department.

Very helpful, works finished to a high standard

Professional service from 2 people in particular and good courtesy car to drive.Mike & Emma at Barons Ash Vale

They really helped in An urgent situation, nothing was too much trouble

Quick and profesional approach, with exellent result.

Would have given 5 stars if they had had a shuttle service like other BMW branches

Once contacted there was a lack of communication and I had to do the chasing to see where in the process my car was as it went in for a breakdown fix. Also I was not phoned to explain the potential cost of repair.

Like I say all built on your customer service

Only 4 stars this time, service rep was 5, very atentive and keeping me un to date through the day. But during the winter check you inflated all of my tyres to 10 PSI over what they should be. Lets just say it was an interesting drive home!

Everything done and they picked up on an issue that I was not aware of

Although I booked the car for a service, among other things, I was informed it was not yet due

Good service provided, Service team on the day were great.

High service costs

I had initial hic-ups arranging service on the dates agreed on email. However once the appointment was sorted, everything else was smooth.

Major service done. Car faltered. Brought back the next day but the car was not looked at for 3 days. Not impressed with the standard of work. I still seek to speak to the service manager for some kind of remuneration

Not enough oil in the engine after a oil service. Plus a small chip in my windscreen that wasn't there before.

Very courteous staff, did my repair under warranty in a day as they said they would. Gave my vehicle a tyre and brake check (I didn't ask for it), filled my windscreen wash fluid (I didn't ask them to) so very pleased and they are worthy of BMW brand

The necessary work was done, I was kept well informed and all staff were very courteous.

Friendly staff. However, the time it took was quite a bit longer than quoted.

It's difficult to get a slot within the week, but managed to get one that suited us in the end

Because Emma my service advisor was outstanding

Not great1) Nearly £700 for what looks like a very routine service not good value2) Car late on collection by about an hour3) Car not valeted to a good standard4) Car no chargedOn the plus side, my Contact Graham, was great -

Very prompt

Although there was no sign of a leak from the EGR cooler, I would feel safer if it were replaced. I hope it will be checked as a matter of course at every service going forward.

During some warranty work, the car suffered some minor accidental damage in the workshop. This was dealt with efficiently and sympathetically by the bodyshop at Hindhead free of charge. The original fault was corrected successfully.

Clarification and explanation of issues were given and resolved quickly

Problem solved in a satisfactory manor

See above

Again I thought the cost of a service was too much

Great no nonsense service with knowledgeable staff, always returned a clean car with good explanations of work carried out

Couldn't fault it

My wife and I both run BMW 's.......a 530d and a 320i. We have always been pleased with the high quality of servicing and the knowledge that genuine BMW parts are being used. The cars are always valeted and delivered back in perfect condition.

Seems hit and miss on quality of service. My last experience was not good, I feel the work undertaken was rushed/fitted in at the end of the day. The paperwork I was given after, was innacurate, and the car was handed back dirty.

Tim and the other Service Staff were magnificent.

A basic first 14,00 miles service took over 2 hours while I waited on site (Barons Showroom Farnborough Hampshire). Apologies given but disadvantaged due to waiting on site when expecting an hours wait maximum!. I would have collected later if known!

see above. Do not get the impression that want to be helpful and go out of their way or schedule to support the customer.

Let me look over numerous different models and were very happy to help considering my age as other dealerships had shrugged me off

Always maintaining that high standard expected from owning a BMW

I became anxious when the time went past mid-afternoon and I had not heard anything about when to expect the car back. This was probably my problem and I should have agreed some sort of contact protocol when I left the car.

Consistently good

Car issues still not resolved, felt like focus was more structured on how long they could afford me a courtesy car rather than address issues I had. Also when I dropped off car was told that Only issues first report would be looked at nothing more

Because everything was dealt with in a professional manner.

I was given excellent customer service and am confident to use Barons again as my BMW servicing centre

Handles with exoeriance

I did think the car was in for a bigger service and not just the brake system But all was well explained and as we have 5 year service cover all should be well

I arrived as instructed the day before 10 minutes early, the facility (Barons Ash Vale Farnborough) was clean and tidy, it had daily newspapers, and as much tea, coffee or cold drinks as you want. The guy handling our car was polite and friendly.

The service was well-organised with a pick-up & collect facility which was appreciated and made my life easier. All the additional requests were successfull6 completed, and the car was returned clean inside & out.

It took three days to arrange a service. Kept getting put through to a call centre who had no local knowledge and didn’t know the difference between Farnborough and Ash Vale service locations.

Completely, it is what I expect from the Barons guys, and if there are any issues, they do all they can to rectify as quick as possible.

Service-minded and accommodating

Obviously I did not get to see the way the service was conducted but from my perspective the car was returned to me clean and on-time. The bill was as indicated when the car was booked in.

Work carried out on time and kept well informed.

service to the car was satisfactory however when washed the windows were smeary which in low sunshine caused slight visibility issue

Always excellent on each visit

They did everything well but I was annoyed I had to pay more than advised.I would have gone elsewhere had I known.

It took a number of calls between Barons Hindhead and Barons Farnborough to get this sorted out

Great overall, not 5 stars and had an issue paying with credit on account and a follow up call regarding non payment

Reception staff were very helpful while I waited for the car (they turned off the music and put me in s quiet area so that I could take an important work call). Car service was without fuss and car was cleaned.

Accommodating and nice environment to wait. Location drop off at sales.

First call service from L. Thomas, very competent to work with customers because she understands customers and the expectations of a good service.

Work carried out on suspension without charge (however cost of replacing brake pads/discs quite high).

Were able to book me in at every short notice. Great welcome from the front desk staff. I was seen within minutes by my service contact. Only downside was having to leave the car the entire day but it was a short notice brake fluid service.

all interactions expertly handled and the timing was perfect.

Great service - a little bit expensive

See above. plus nice surroundings.

15 minute wait to drop off and pick up the car when the service centre reception did not appear to be particular busy at both times

Because of the level of service and customer relations.

I was told I needed a new tyre, as a screw was found. I asked for a quote for a new tyre but was far too expensive. My tyre fitter removed the screw which had not punctured the tyre, so a new tyre was not required. Why couldn't this have been done?

When realised problem fixed it

They collected and delivered my car for service .

Car pickup and drop off for service, no hassle

Some issues with the suspension and drivers seat were incorrectly reported and diagnosed in the first instance. After discussion with the Service Manager and senior technician a plan was agreed and carried out in a professional and efficient manner.

Quick service and good communication

Dirty footprints left in the car.

Service completed as arranged and on time

Friendly, courteous and customer is at the centre of the business.

Because Mike Helps is excellent at managing everything my car needs and he clearly has a good team backing him up doing all the work.

As above. The work is always to a high standard

As above

Graham from the service department was extremely polite and friendly, he helped me with any queries I had and ensured my card service was completed on time.

car left. Picked up at my convenience. Nice touch with valet service.

very smooth efficient service from start to finish

Maddy covered everything.

you did what was requested.

Quick, flexible and convenient.

Apart from the general quality of the service, I was particularly grateful that they oftered to shuffle times so I was able to be out by lunchtime, instead of leaving it there all day

Issue with tyre wear wasn't really well explained, further research shows likely cause to be under inflation. So obviously something I can solve by myself anyway.

I previously visited this aftercare centre 6 months ago with the same issue and it was never resolved. This time around the problem was found and reaolved quickly.

I thought the service clean would involve vacuuming the rear footwells and boot. But obviously not. My misunderstanding.

Friendly. Personable. We like good customer service. Could be better in attention to detail at times.

AS ABOVE

Minimal effort

Efficient and pleasant reception. Job completed on schedule. No further alerts as yet.

Customer service and faultless service work

I had no issues with my visit.Mot squeezed in at late notice.Valeted car on collection.

I never have any problems with BMW Farnbourgh. Maddie is always excellent and the staff on the welcome desk are always very polite.

The Service Advisor Craig was knowledgeable, told me what the issue was and how it would be rectified, and kept me fully informed throughout. All of the staff I met were very professional and helpful.

Excellent all round from booking to cleanliness of returned car.

Could have been better informed had to chase for an update

It was a straightforward service, with no issues of concern

Although car had been cleaned, the front end had been splashed with water somehow before being delivered back - the windscreen was splattered

Please see comments above.

This would have been a five star but for the telephone service. I could not get through when I wanted to ask a question.

I have great pride in my 5 series and feel confident that it is cared for to the highest standard

Booking process poor. No courtesy car for over a month, even though brake pad warning display was on. Could do same day collection and drop off to my home. 2 days prior to it going in, was told it would be a 2 day service. And still no courtesy car.

Customer service has in the past been excellent but this time was greatly lacking

Usually I am advised when MOT and/or service is due - did not happenDuring the service/MOT I was not advised of the progress, chased and advised that the car would not be ready until 17:30.Previously excellent service from Barons - not this time

pre appointment communication was a bit messed up - times/costs etc - but rather than make any issue of it the team got it all sorted there and then

Kept informed

Efficient service from a single point of contact within the dealership throughout the visit and able to respond to my questions. The recent improvements to the service reception area are appreciated as it was overdue.

The car was serviced and had its MOT carried out in good time. It was very useful to be advised what state the tyres and brakes were in.

Friendly service and useful information about the car status provided on collection.

I booked the car in for a service on 30 Aug,which was confirmed by e mail for 17 Sept. On the day I contacted Barons and was told the booking wasn't recognised on their system. After a long phone call & e mails, Maddie Smart sorted out the problem.

1) courtesy car was manual I drive automatic2) received curt text advising I should have put petrol in car, I simply didn’t know this as not advised at time of booking or picking up3) Told body shop would phone later in week still not heard 10 days

Good service - delivered on time - but a bit expensive

Everything was explained to me clearly

excellent service

We had to wait for the car to be finished but were given a discount for our delay

Eficent service

Good and simple experience but very expensive and not good value

Work carried out efficiently

It was only for an MOT but it was very quick.

After awful experiences at barons service in Ash Vale I was reluctant to go back. All I can say is I am so glad I did and was looked after a very lovely lady called Maddy, who went above and beyond.

History with other BMW dealers

The garage were happy to have my car the night before and then got the service done quickly and efficiently so I could have the car back to pick up my children

We were told what would happen and what the timing would be and all worked as planned. We came back slightly early to the dealer and were offered a nice cup of coffee while we waited

The staff were friendly and helpful, even though the main problem couldn't be resolved at the time of my visit

I dropped my car off at 8.15am and had a coffee whilst I waited for a lift home.I was called later in the day to advise my car was ready, which I went and collected and was very happy with the FREE Wash & Vacuum carried out on my car.

Did what was necessary in a timely manner

Amazing staff who makes you feel welcome on arrival.

Good

The only problem was the length of time it took to get a car available to test drive

Louis Hale was very professional, hard working and diligent and deserves recognition for the sale and good experience throughout the process.

Excellent sales team

Nick is a great salesman, very attentive and professional.

Nick Dempsey was very helpful throughout the process

From placing the order to the actual delivery, I was kept informed of progress at regular intervals. The whole process was very streamlined and they did what they said they would do!

Looked after very well by Richard Thorne

Everything was on time.

As stated in earlier responses the whole experience from walking into the showroom to driving my new car away was memorable. No hard sale, customer focused and professional. The final act of the unveiling ceremony was a lovely touch.

I have rated 5 stars here due to the fact the sales executive, Louis at Barons Farnborough, fully understood what I was looking for in my new car and must have spent hours going through the products on offer with me as well as being very professional

The whole process from first enquiry to collection day was first class

The reason I have marked this down is due to the month delay of the car (as mentioned above) - I do however understand this was not down to Barons

Painless

James Lewis provided a very good level of service

We had no cause for complaint in any area.

All went extremely smoothly and we had our new car within a couple of weeks - it was great!

The process was dealt with superbly, very helpful and kept us informed.

Good service however, would have been 5 stars if more information on the delivery of my new car was more accurate to facilitate the handback of my previous vehicle. I was informed that the vehicle had shipped but no estimation on delivery.

Personal service and flexibility.

Very attentive and accommodating

Although it took some time to arrive I was kept informed of progress and Barons worked with me to get the collection date agreed

I am 100% satisfied with the service i received from this dealership (Barons Farnborough) hence why i have returned to them for 3rd time to purchase my new car, even though i live in Oxford.

I have bought cars through this dealership for many years and have always found the sales team to be totally professional and efficient.

Car was a bit later arriving than I thought and there was an issue with the original colour chosen. I had to change to black as the mineral grey had been sold. Disappointing.

Fantastic deal that I was taken through with a well informed sales person. Freddie Staines was excellent on how he explained the finance and options.

Kept me up to date and informed.

Kerry and Neil were extremely helpful throughout with excellent communication.

Good sales man and business manager

They took care of everything and friendly

Clean, quick easy hand over

Spot on service in every respect of part exchanging and collecting my new car

The sales team and the car itself are fantastic. The only slight draw back was the presentation of the car. When I got home I discovered some of the transportation tape hadn’t been removed

Great personal service - first time I have owned a new car

Nothing to much for the team. Spot on

excellent the advice and co ordination from reception staff to sales team (Freddie) and collecting my new car

Barons listened to what i wanted and researched and offered me a car based on my specifications. They understood me as a customer and did all they could to ensure they found me the right car.