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The service was great and all went very smoothly. However, the car was returned with a notification that it had a puncture with no call to explain before returning and no reply to my follow up call.
Although there was a serious issue why we were there, a misunderstanding about the problem we had with the Sat- Nav caused by the original service girl Emma being on a long term illness and our problem and not being defined
As always, both the aftersales and sales departments met my expectations, providing excellent friendly, professional and efficient customer service.
Car hire through Enterprise is awful
Miscalculation of charges was not a good thing to experience. I had to do extra payment when I thought I had paid the whole amount. Though I understood it was an error but it impacted badly on me.
I specifically asked to see someone who understood the fault when I picked up my car and was told this would happen. It did not.
Car returned with issues. Car also dirty. Completely unacceptable from anyone especially as main dealer. Finally you keep referring to me as Mr Booth, it's Mrs Booth, please can you amend your records.
Richard and Dan in the showroom always very helpful and deliver great service. Nothing is too much.
My service was covered by my service pack but it was only when I checked in that I was told there was an additional cost, which was a surprise. However on the flip side, the person handling my booking made a loan car available, which was appreciated
Brilliant service as always!
I know Barons well and some of the people to by first name. I have tried another outfit much closer to me approx 5 miles away and have gone back to Barons as they are in a different class of operation
The service Petson was nice but the receptionist Lady was awful and very rude to my child . I was so dissatisfied and amazed how she spoke to my son in a loud tone to my Son is autistic and does not understand certain things . Very sad .
Everything was done as requested. I booked while I wait and the time taken was less than indicated, including washing my car. There is decent parking with proper width spaces when you drop off. The service advisor was helpful.
I believe Barons can do better compare to the experience I've got from other BMW dealership. Barons is wonderful place so is the people. And I'm very satisfied with how they work.
As far as we can see all that was needed to be done was completed and the car was also cleaned. Thank you!
Very efficient, service apt was on time, good waiting area for working while service carried out, pleasant staff.
The service experience itself from dropping the car off and picking it up was very good. Very friendly and welcoming staff at reception.
They actually listened to my requests.
Michael Helps, looked after well, with hire car and repair, during my last visit to the Barons of Farnborough.
The service centre and staff are good, but was disappointed with car wash, due to weather conditions my car was left with dried shampoo residue on the paint & glass - should have asked me again. I also now seem to have long light scratches on roof.
Disappointed that the car clearly had some issues before being sold to me
I arrived at the booked time, dropped off my car and signed the paperwork with the service staff. Received a call a short time later stating there was insufficient time on the day for the work to be done. Had to be rebook a diff day and time.
See above - it came good in the end, 'though I did have to complain at the outset!
Car was looked over faults found were advised with a price so I could make an informed decision.
Booked for a tracking check and provided with a comprehensive check list which was good. I thought £180 was Expensive.
Firstly I was told that I did not have parts replacement insurance cover as apparently my details were not on the database, even though I knew I had extended warranty on parts and labour. This was later to be confirmed I did have this level of cover.
The service centre standard of work was very poor. I had to return my vehicle and they took a whole week to resolve the issue they had caused.
Staff were very helpful
Unnecessarily lengthy drop off and collect process.
Prompt and efficiently service from friendly staff. Stark contrast to other dealerships
Very well looked after
Barons Farnborough provide outstanding after-sales and service from the Ash Vale facility. Manager Gary Holmes, Workshop Chief Dave Lynn and their team are a pleasure to deal with, and reflect great credit on BMW UK.
Dealt with within minutes of arriving (30 mins early)
Because I had to resort to complaining to BMW UK to achieve a satisfactory outcome. I find it hard to believe that it could take 2 days to locate the source of a massive oil leak.
All the reasons above poor customer service
either problem not resolved or yet another different fault has occurred
Polite friendly service and a courtesy car provided for me by mark Lewis
The 'complimentary' valet was unsatisfactory - several areas of the bodywork remained dirty.
Had to return to service centre for piece of trim to be refitted that should have been done properly at the time of the original work. It took about 1 minute to fix and involved around trip of over an hour. Should have been done right first time.
All done in a day with courtesy car as requested.
Nothing to fault
As above - accidents happen but should do a better job of fixing the problem without making the customer go out of the way again. Transferring 2 kids seats from one side of busy car park to the loan car with the kids in tow is not good customer exp
MOT test took an hour and three quarters. Far too long. Ok I had the car washed but it was still far too long as I thought the test only took 30 minutes!!
The car passed its MOT so obviously the service was carried out efficiently
Quite a long wait time to book the car in for service and valeting after service not up to the standard I expected.
Got an appointment on the day I wanted. Staff all pleasant.
No complaints, everything has been great
This is for the dealership by the airport, sales and service first class, at Ash Vale you wouldn't realise it was the same brand, one star here, I have written this response before, I wish I could go to Farnborough all the time..
The service was fine with the exception that the service warning light was not amended so I had to take the car back to have this changed.
I'm sure the quality of the actual service is good but the complimentary car clean is always sub-standard. I don't think we have ever had a post-service car clean at Barons Farnborough Ltd that was up to the standard I'd expect of this brand.
Barons achieved with their negotiations to achieve a better result than I thought possible
My car had excellent Air Con when went in for service, was like ice box, though not since. Service team advised didn't do anything to effect air con (though tick against microfilter service. Will need arrange gas recharge and hope resolves.
Work carried out as planned.
Receptionists and staff are very welcoming, friendly and professional
Knowledgable about the car, financing options and were accommodating. Really made this a special experience for me and the family
The car was ready early and the lady who dealt with me was very friendly and courteous
Kerry in the sales team was absolutely brilliant, she understood my needs and helped me find a car based around my budget , since buying the car she has helped me with my MOT which was done by the Ash Vale service team also brilliant
Compared with various recent experiences with your Farnborough branch, the step difference was considerable
The mot was carried out on time and even after I had to rearrange the appointment time at short notice.
Professional and prompt service, the recall check took less than the time advised.
Found the problem quickly and sorted it out.
The services have been done on time and staff helpful and friendly, the only problem is two people were going to ring me back, one sales man and somebody from finance neither havve
The service was handled well and everything was explained fully.
When collecting my vehicle, I had popped to the ladies. The key for my vehicle was given to my 13 yr old daughter who was told that it was in front of the showroom and that the repairs were completed. I returned from the toilet and she relayed to me
The service brought the throttle response back to when I bought the car, i.e. near perfect. The wash and valet were superb. And the driver's seat position was in the same position as when I took the car in. This last factor is really appreciated!
Was impressed with how Lauren based at the farnborough showrooms dealt with the problem of the part not being delivered, hence immediately organising a hire car. Her politeness an sincere apologies should be commended.
Very happy with the service and how my problem with the car was sorted. Only minor thing was not being able to get loan car. But option were given to help out.
Michael has been very helpful and reasonable. He secured a goodwill payment from BMW for a hi-voltage cable problem with our i3 which was much appreciated. He doesn't seem to be trying to squeeze every last penny from us.
Good service advisor, very friendly and professional.
The staff were friendly, the service was completed in the 1.5hrs I was informed it would take and the car was cleaned too.
Quite unsatisfied as I am left in a poor position
Very good and friendly service provided by Laura Thomas.
Problem not solved
We were looked after very well from start to finish.
Easy to book, good receptionist, handled more work than was originally booked for in short time span.
Good informative service personnel. Service and MOT completed on time.
Really friendly, efficient, courteous and reliable service
I have always had good service from BMW Ash Vale
For the excellent service received!
I was required to pay for the replacement of parts that had been fitted poorly under warranty to get my car back in time to go on holiday. Repeated delays to the delivery of fitting and parts added to my frustration.
I felt I was singled out over the courtesy car. All the real customers were provided with free cars. I was there due to a manufacturing defect, but I had to pay for mine. There were no parts in stock and the delivery system meant I had to pay 2 days
Full and clear explanations.
Well looked after
friendly and helpful service team.
I was fully informed of the likely duration of the service and the car was ready on time. I appreciate the cleaning and post service valet appearance of my car.
Excellent service as always
Easy to do business with
I arrived early and was hosted by two or three staff who made a fine and successful wait for that wait. Very friendly staff.
The work was fine. But it was difficult to get hold of Barons Farnborough and impossible with Barons Hindhead
Service took longer than 90 minutes . inside of boot was not cleaned. Car was returned to service reception but I was kept waiting a further 10-15 minutes whilst the receptionist chatted to the staff who returned the car and one of the engineers
Barons at Ash Vale have always given me good service
You are thebest
Sending my wife home with the notification that she didn't actually need a service yet - refreshing honesty!
Although I thought going in for service and MOT, was pleased when they told me it didn't need service, although the light always comes on when I start the car!!
Really efficient and friendly service. Good advice and care to ensure the experience is very positive
The service was very good - my only point for improvement is the time it took between "doing the deal" on the Saturday and the time to getting the deal confirmed - we never understood why it took 4 days for BMW to work out where the car was....
Courteous, knowledgable service and regular updates of orders.
The Sales man, Nick was very friendly, patient and helped us find the perfect car. We completed the purchase and car delivery in no more than 2 weeks
This is the second car I've bought from Barons in Farnborough and always great service
Louis Hale excellent - listened to what I wanted & didn't try pressure sales techniques - he would have lost the sale if he had. Only reservation is finance as stated above.
Straightforward and easy
Attentive staff - a really personal service and a reassurance you could get in contact anytime. I had the impression that long term relationships with customers were important to them.
took too long
George at Barons BMW Farnborough was excellent guiding us through the process all the way. He found exactly the care I wanted and his customer service was excellent.
I still do not have the code to activate the Communications on my car , and I collected the car two weeks ago, the dealers have been trying to get this without success, it is starting to get a little annoying now.
Very straightforward and helpful
Very professional, and friendly.
Great service from all of the team at barons farnborough
excellent sales person courteous and efficient
All the staff were very friendly and professional. Special thanks to Tom Dodd and Neil Fradgley for all their time and support in the purchase and finance of my new car.
Love my car, love the experience and will be buying from Barons BMW Farnborough as soon as it's time for another one!
Would be 5 stars but electric sockets not working and can't get app or credit card key working and nether could tech chap at the dealership , expect a new car to be working on all aspects