Always so friendly and can't do enough to help.
They always understand exactly what I want and are always spot in in every way
I found the checkin and collection experience very well organised, the only downside was that in these covid times the wash and vacuum was not permitted.
The team at Barons Farnborough Aftersales were great as always and it was a pleasure to bring the car in for service.
Very satisfied, fixed the problem with my car and the complementary vehicle health check and the video is really useful.
Easy to check car in. Service was completed quickly and I was contacted with the results of the service and advised when vehicle was ready for collection
The problems were sorted and i was very happy
Text message as requested confirming the appointment. Reminder the day before. Work fully explained and costed. Video from Technician working on the car was brilliant. Call to confirm completion. Pick-up was easy, car sanitised. Perfect.
The service was excellent, the staff were very friendly and kept me informed. shame that the valeting was not available.
Very pleased with the servicing experience I was kept fully up-to-date with the status and received a video of the car being serviced. Polite and efficient staff might experience most enjoyable.
The staff did what they said they would do
Overall a very good experience.
Excellent service, Barons kept me informed along the way & the car ready to my convenience. Michael the service agent gave outstanding personal service.
Great service,only held back by being expensive.
The service was completed quickly, only concern is tyre pressure low in one tyre even though just had the MOT and service.
Friendly, helpful and professional staff. This visit was for an MOT and from the initial phone call to the car being returned everything was so smooth.
Polite and courteous service staff kept me well informed with the status of my car.
Easily booked in. Completed in specified time
Easy to book car ready when promised
Professional and kept you upto date with progress
Professional service as usual
Great customer service and video of car health check was a great added bonus.
Everything was straight forward
Easy to book in and work completed on time.
Good Customer Service that you feel you can trust
Friendly helpful staff. Swift service with good feedback on car
I have known the team for years and they look after me Especially Maddy
See above, also good safety measures to cope with Covid.
1. Felt Covid Safe. 2. Very well organised operation
Work always completed on time, and kept updated on results..Discussion on any finding are explained very professionally..
Only thing missing was the car cleaning service you have always offered in the past. Hopefully we can start doing this again some time soon
Was treated with respect (more than I can say for other dealers). They were friendly and efficient and had very good social distancing policies.
I feel the service department should look to open earlier, as most people need to get themselves to work after dropping their car off, at 8:00am their was a que of around six people waiting to drop their keys off.
Completed work in the time I thought it would take.
You are very thorough when you work on your Customers' vehicles. Your standards are so high. I really trust you!
Great service, easy booking process, COVID safe delivery and collection.
Madelyn Smart @ Barons Farnborough went the extra mile & because I was shielding she collect & returned the car personally herself which I was well pleased with so as to avoid me going out in theses troubling times. Excellent service & backups.
Great customer service and communication from Maddie, and a safe environment at the service reception
Michael was both knowledgeable and professional and all on time.
service continues to be of a very high service
The new automated check systems are convenient but Madalyn Smart provided the personal interaction and link to service that is most important.
Very good in all aspects.
Work completed on time on cost
Excellent all round service from everyone
As noted above - everything worked really well. I also like having a single contact throughout the session.
Would have been completely but no one called to explain the cost to me I got an invoice for 0.00
Nick Dempsey and the team went the extra mile to solve a problem we ran into at exchange
Ease of dropping off the car and pick up
Professional service. Friendly staff. Good communication
Booking- in was easy. and accomodated an early collection.
The car was sorted out very quickly.
The Ash Vale Centre is efficient, friendly and answers any questions.
Good advice on tyres and breaks
Work carried out was professionally outlined before and after by Service Advisor (Michael) and completed well within the 'fast track' indication.
After being concerned about a replacement the mechanic took extra time and effort to photograph various parts and video of issue.
As above, it was good to be treated so well
Service was good, however historical dealings and ask for a follow up in issues with vehicle purchased through barons was not great. When I brought this up again I was told that they would get back to me and still didn't.
The Service Reception was professional, and the work carried out efficiently and on time
Very professional as always
Friendly staff, no price quoted when booked in
Done what was required & kept me informed.
Communication excellent, the work was done on time and without fuss and everything was explained clearly. Plus, very good quality and an interior safe clean!
Car seems fine as far as I can tell.
no problems all work completed
From start to finish, the booking the car in / progress of job on the day and collecting the car, all very good
Excellent service from start to finish. Booking was easy, an excellent, clean automatic loan car was provided, there was no wait at delivery or collection time, staff were friendly and efficient and all work was carried out for the agreed price.
Speedy turnaround from an empathetic team
I have confidence in Baron's Service Department
The service team are professional, and the technical staff are very knowledgable. I have full confidence in the team looking after my car. The experience was a pleasure from start to finish.
Did what they said they would do in the time they said they would. Set in the constraints of COVID.
They explained exactly what they were going to do, how long they would need the car for and did exactly that!
efficient and courteous service
Very quick and easy experience!
Completely satisfied in every respect.
Completely satisfied with the booking experience and the service received.
The booking process was easy and I liked the new automated terminals for depositing my keys which made the drop off process so much quicker. It was also very helpful to have a 2 hour window for estimated pick up time.
Efficient and thorough service.
Excellent service, thank you
Very helpful - especially in the
Very friendly and efficient staff. They kept us informed of what they were doing and had helpful advice about future problems, such as brake pads etc.
As noted before...the experience was how I would have expected it to be. Right level of courtesy, professionalism and work completed.
Very easy to arrange good communication and quick
All done on time, kept informed, very pleasant team
Everything was completed on time
Initial error from BMW online booking system which delayed my MOT by a day , however it was resolved and my MOT was done with taillights fitted in no time.
Everything I requested to be looked at was reported on and resolved. Was expecting bad news but all was well thanks josh
Sales and handover was seamless. Could not have done any better
It was a great experience and I enjoyed it greatly, especially so since we're in lock down. My only slight issue was sometimes, email questions were not answered but that didn't detract from the overall experience.
Well looked after in difficult circumstances due to Covid restrictions. Tom Dodd was excellent in looking after my needs.
Kept up to date with the status of my car and the whole process was simple.
Freddie was very good. Communication to me was excellent and handover was smooth
We had a very long wait but it was outside of BMW's control with Covid and Brexit. We were kept up to date to a degree. My only suggestion would be slightly better/earlier communication especially on collection day. Excellent overall though.
I was very pleased with the sales person I dealt with given the Covid restrictions we are having to deal with at present, he couldn't have been more helpful.
Freddie Staines is just so helpful and pleasant to deal with
Barons Farnborough
Hampshire
