Was treated with respect (more than I can say for other dealers). They were friendly and efficient and had very good social distancing policies.
Great service, easy booking process, COVID safe delivery and collection.
Madelyn Smart @ Barons Farnborough went the extra mile & because I was shielding she collect & returned the car personally herself which I was well pleased with so as to avoid me going out in theses troubling times. Excellent service & backups.
Michael was both knowledgeable and professional and all on time.
Great customer service and communication from Maddie, and a safe environment at the service reception
The new automated check systems are convenient but Madalyn Smart provided the personal interaction and link to service that is most important.
Very good in all aspects.
service continues to be of a very high service
Work completed on time on cost
Excellent all round service from everyone
Would have been completely but no one called to explain the cost to me I got an invoice for 0.00
As noted above - everything worked really well. I also like having a single contact throughout the session.
Nick Dempsey and the team went the extra mile to solve a problem we ran into at exchange
Ease of dropping off the car and pick up
Professional service. Friendly staff. Good communication
The Ash Vale Centre is efficient, friendly and answers any questions.
The car was sorted out very quickly.
Booking- in was easy. and accomodated an early collection.
Good advice on tyres and breaks
Work carried out was professionally outlined before and after by Service Advisor (Michael) and completed well within the 'fast track' indication.
Service was good, however historical dealings and ask for a follow up in issues with vehicle purchased through barons was not great. When I brought this up again I was told that they would get back to me and still didn't.
After being concerned about a replacement the mechanic took extra time and effort to photograph various parts and video of issue.
As above, it was good to be treated so well
The Service Reception was professional, and the work carried out efficiently and on time
Very professional as always
Friendly staff, no price quoted when booked in
Done what was required & kept me informed.
Communication excellent, the work was done on time and without fuss and everything was explained clearly. Plus, very good quality and an interior safe clean!
Car seems fine as far as I can tell.
no problems all work completed
From start to finish, the booking the car in / progress of job on the day and collecting the car, all very good
The service team are professional, and the technical staff are very knowledgable. I have full confidence in the team looking after my car. The experience was a pleasure from start to finish.
I have confidence in Baron's Service Department
Speedy turnaround from an empathetic team
Excellent service from start to finish. Booking was easy, an excellent, clean automatic loan car was provided, there was no wait at delivery or collection time, staff were friendly and efficient and all work was carried out for the agreed price.
Did what they said they would do in the time they said they would. Set in the constraints of COVID.
They explained exactly what they were going to do, how long they would need the car for and did exactly that!
efficient and courteous service
Very quick and easy experience!
Completely satisfied in every respect.
Efficient and thorough service.
Completely satisfied with the booking experience and the service received.
The booking process was easy and I liked the new automated terminals for depositing my keys which made the drop off process so much quicker. It was also very helpful to have a 2 hour window for estimated pick up time.
Excellent service, thank you
Very helpful - especially in the
Very friendly and efficient staff. They kept us informed of what they were doing and had helpful advice about future problems, such as brake pads etc.
As noted before...the experience was how I would have expected it to be. Right level of courtesy, professionalism and work completed.
Very easy to arrange good communication and quick
All done on time, kept informed, very pleasant team
Initial error from BMW online booking system which delayed my MOT by a day , however it was resolved and my MOT was done with taillights fitted in no time.
Everything was completed on time
Everything I requested to be looked at was reported on and resolved. Was expecting bad news but all was well thanks josh
Mike Helps was my key contact and was excellent . I received regular clear ,friendly , positive communication from start to finish . I was very confident my BMW was in the very best hands at this BMW Centre . Thank you .
I always take my car there because they always do a good job on it
Straight in, job done and friendly staff.
Really good - see notes above
The free health check which was done was very professional and easy to understand.
Communication was very good
Booked in for basic service on my car but had to pay extra full service amount despite me not being aware. Having said that staff were great and very helpful
pleasant helpful and not rushed
Very happy with all aspects of the service that I received from the team at Barons Farnborough BMW Service, and especially the work completed on the car. Thank you.
Quick dropoff in morning and friendly service when picking up.
Faultless, quick, polite service.
The service was carried out quickly and efficiently, and the staff were courteous. Again, we will have to wait and see whether the problem has been resolved, but so far so good.
Very helpful with a smile in these very trying times
Amazing service levels. Did exactly what they said they would do. Thank you.
Just perfect, did what they said they would do
Completed the tasks requested in the time quoted
Polite, friendly reception when arriving. efficient covid precautions.
Friendly and quick service. Followed COVID procedures really well
Charley was very helpful, knowledgeable and friendly.
Completely satisfied as the staff was very helpful.
Issue fixed within a few days with regular updates provided by staff
Special mention to Mike at Ash Vale service centre as he not only remembers me but has paid special attention to my car issue and kept me advised throughout the problem.
Barons provides BMW sales and service to the highest standard. It is a pleasure to visit with their Service Team who are truly outstanding. Manager Gary Holmes and great team, especially Dave Lynn and Madalyn Smart, reflect great credit on BMW.
Quick, effective service with a video guide supplied detailing the service. Nice touch.
My problem was easily resolved.
Freddie Staines is just so helpful and pleasant to deal with
Nick Dempsey was excellent
Dan and Freddie are excellent.
Barons Farnborough
Hampshire
