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About Barons Farnborough

We maintain the highest possible standards at all times, whether you are new or existing customer.

Meet the team

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Dan Leeds

Head of Business

Mark Lewis

General Sales Manager

Tiffany King

Business Manager

Neil Fradgley

Business Manager

Nikki Hall

Retention Specialist

Brogan Fielden

Retention Specialist

Nick Dempsey

New Car Sales Executive

Freddie Staines

New Car Sales Executive & Motability Specialist

George Gill

New Car Sales Executive

Lee Mackel

New Car Sales Executive & Motability Specialist

Louis Hale

New Car Sales Executive & Motability Specialist

Tom Dodd

Used Car Sales Executive

Richard Thorne

Used Car Sales Executive

Sam Webber

Used Car Sales Executive

Barry Hayward

Used Car Sales Executive

Kenny Parker

New Car Sales Administrator

Nicky Judd

Used Car Sales Administrator

David Morris

Sales Co-ordinator

Jade McArthur

Reception Manager

Karen Budge

Receptionist

Samantha Lloyd

Receptionist

Sanchia Gallifent

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

simply did what was needed.

Service

The car is checked in again as the warning light has not cleared... BMW is aware of this same problem and has been checked back into the garage.

Service

The work was booked in and carried out extremely efficiently with excellent customer service. The Covid-19 secure arrangements were excellent.

Service

Efficient and attentive

Service

Booked and executed hassle free

Service

All ok

Service

Dealt with Charlie (think that's how you spell it!) Very friendly, professional, happy with the service provided.

Service

Very satisfied with the service given to me by Andy was very professional

Service

Good service

Service

Quicker than expected.

Service

Excellent service

Service

Excellent

Service

Friendly customer service on phone - process was contactless and hassle-free

Service

They did what was required with little or no fuss.

Service

They did a good job

Service

I trust them to do the job properly

Service

Gary and the team always deliver great service

Service

Efficient and polite.

Service

Great customer service. Maddie is an asset to your team there.

Service

I have had six BMW cars from Barons Farnborough. From salesman through to delivery, nothing is too much trouble. I will certainly return.

Service

Helpful staff throughout

Service

The young lady who managed my booking was more than helpful and kept me updated frequently

Service

Simply and easy book in and service

Service

Car was accepted for diagnosis when I wanted - ie quickly

Service

Professional work and clear explanation

Service

Always so friendly and can't do enough to help.

Service

They always understand exactly what I want and are always spot in in every way

Service

I found the checkin and collection experience very well organised, the only downside was that in these covid times the wash and vacuum was not permitted.

Service

The team at Barons Farnborough Aftersales were great as always and it was a pleasure to bring the car in for service.

Service

Very satisfied, fixed the problem with my car and the complementary vehicle health check and the video is really useful.

Service

Easy to check car in. Service was completed quickly and I was contacted with the results of the service and advised when vehicle was ready for collection

Service

Great service.

Service

The problems were sorted and i was very happy

Service

Text message as requested confirming the appointment. Reminder the day before. Work fully explained and costed. Video from Technician working on the car was brilliant. Call to confirm completion. Pick-up was easy, car sanitised. Perfect.

Service

The service was excellent, the staff were very friendly and kept me informed. shame that the valeting was not available.

Service

Very pleased with the servicing experience I was kept fully up-to-date with the status and received a video of the car being serviced. Polite and efficient staff might experience most enjoyable.

Service

Overall a very good experience.

Service

The staff did what they said they would do

Service

Excellent service, Barons kept me informed along the way & the car ready to my convenience. Michael the service agent gave outstanding personal service.

Service

The service was completed quickly, only concern is tyre pressure low in one tyre even though just had the MOT and service.

Service

Great service,only held back by being expensive.

Service

Friendly, helpful and professional staff. This visit was for an MOT and from the initial phone call to the car being returned everything was so smooth.

Service

Polite and courteous service staff kept me well informed with the status of my car.

Service

Easily booked in. Completed in specified time

Service

Easy to book car ready when promised

Service

Professional and kept you upto date with progress

Service

Professional service as usual

Service

Everything was straight forward

Service

Great customer service and video of car health check was a great added bonus.

Service

Easy to book in and work completed on time.

Service

Good Customer Service that you feel you can trust

Service

Friendly helpful staff. Swift service with good feedback on car

Service

1. Felt Covid Safe. 2. Very well organised operation

Service

I have known the team for years and they look after me Especially Maddy

Service

See above, also good safety measures to cope with Covid.

Service

Was treated with respect (more than I can say for other dealers). They were friendly and efficient and had very good social distancing policies.

Service

Work always completed on time, and kept updated on results..Discussion on any finding are explained very professionally..

Service

Only thing missing was the car cleaning service you have always offered in the past. Hopefully we can start doing this again some time soon

Service

Completed work in the time I thought it would take.

Service

I feel the service department should look to open earlier, as most people need to get themselves to work after dropping their car off, at 8:00am their was a que of around six people waiting to drop their keys off.

Service

You are very thorough when you work on your Customers' vehicles. Your standards are so high. I really trust you!

Service

Great service, easy booking process, COVID safe delivery and collection.

Service

Given the current situation and a lack of face to face contact, choosing and ordering my BMW was simple with regular updates being given. Excellent sales advisor!

Sales

As a motability customer Freddie was very understanding, patient and empathetic. He has a good understanding of our learning disabled daughters needs and made her feel at ease. Will go back next time.

Sales

Easy updates to spec and PCP deposit options made decision making quick and easy too; having bought from you 5 years ago I knew what to expect and you delivered again.

Sales

All very simple and professional

Sales

As above, very professional and I was made to feel important as a customer during my visit

Sales

Nick Dempsey the sales exec was excellent throughout, dealing with my questions and providing the information I needed. No hard sell and gave me a good deal on a beautiful car.

Sales

So the sale was done during lockdown which was hardly ideal, but I was kept in contact via the fantastic e mails showing the progress of the build. Handover was efficient , however I would have liked to have been shown upgrades from previous model.

Sales

Talked through after sales options

Sales

Covid secure. All interactions very positive. Kept in the loop throughout. Timely service.

Sales

Everything was so easy from start to finish.

Sales

First class service from the team at Barons. Friendly, welcoming and professional.

Sales

Very satisfied with fred his communication was excellent and very covid friendly.

Sales

Louis Hale was fantastic

Sales

Dealt with issues without hesitation providing a very satisfying solution

Sales

Helpful, professional, friendly and communication was top notch

Sales

Warm friendly welcome

Sales

Good showroom, knowledgable, friendly and helpful sales executive who took every step to ensure customer satisfaction. Above and beyond....

Sales

Kept me informed and updated on the progress of the new car.

Sales

It's alway a pleasure with barons the staff I come across are always polite professional full of product knowledge just so easy to deal with

Sales

From start to finish the service received exceeded my expectations and was extremely professional.

Sales

I got the car I wanted at a price I could afford, with no fuss and perfect timing. The staff were friendly and knowledgeable about the products on offer. This is the 7th vehicle I have purchased from this centre and my 11th BMW/MINI.

Sales

Sales and handover was seamless. Could not have done any better

Sales

It was a great experience and I enjoyed it greatly, especially so since we're in lock down. My only slight issue was sometimes, email questions were not answered but that didn't detract from the overall experience.

Sales

Well looked after in difficult circumstances due to Covid restrictions. Tom Dodd was excellent in looking after my needs.

Sales

Freddie was very good. Communication to me was excellent and handover was smooth

Sales

Kept up to date with the status of my car and the whole process was simple.

Sales

We had a very long wait but it was outside of BMW's control with Covid and Brexit. We were kept up to date to a degree. My only suggestion would be slightly better/earlier communication especially on collection day. Excellent overall though.

Sales

I was very pleased with the sales person I dealt with given the Covid restrictions we are having to deal with at present, he couldn't have been more helpful.