Work completed to schedule - good Covid mitigation in place

Everything dealt with efficiently and in good time.

Whoever delta with me was very friendly and gave excellent customer service

I was fitted in at the last minute because my battery was flat and in need of replacement. The work was carried out very quickly and efficiently allowing me to get on with my life.

Helpful and knowledgeable team. Thoughtful even ensuring on collection that the car was at the front of the building and so easy to drive away, so thank you

I was kept updated by phone / e-mail

The service received was excellent and I was kept informed throughout the whole process.

Friendly staff

The staff were polite and professional, whilst still being friendly.

I was seen almost right away

Charlie & Gary were very helpful and made us feel valued as customers.

Did what they said would do

Tom was fantastic from start to finish. It made buying the car a real pleasure. Our daughter is now considering a BMW and she will definitely come back to Farnborough.

Customer service completely satisfactory.

we had a great service from Freddie

The service department are always excellent in The work they do.

Good service ,polite and friendly staff and car ready on time.

Completely satisfied. The team kept me updated with some unforeseen issues but it was resolved and I was completely satisfied.

I was very very happy with the service at received at BMW Farnborough. I had a conversation with the Service Centre Manager about a software update required to the car and he was very friendly, accommodating, down to earth and pleasure to deal with.

They did precisely what they promised.

Friendly and helpful. Did what they needed to do well!

Very easy, great communication - brilliant service (especially Gary Holmes)

Friendly staff

Attitude of staff, most helpful and welcoming

Miss Maddie Smart was fantastic and needs rewarding for her most excellent customer service

Easy and quick

Kept informed all the time

Handled with great advice from the start from Andy. Mike then looked after the service side of things with regular updates. Always happy to answer my many questions and follow up with technicians which was greatly appreciated.

Good customer service and good communication

Completed the work on time and the cost was clear before I left the car with the service. Staff is knowledgeable and go the extra mile to offer you an even better service next time.

Always very helpful and professional...even during these strange times!

Easy to organise & manage. I have faith in the work done and knowing that my car is reliable.

Excellent customer service

Timely service. Good service looking into customer needs. Arranges pixk up or courtesy car.

Got me back in quickly for repair post MOT

Work carried out well.

Good attentive service and a lovely loan car. In fact is has given me thoughts about changing my car.

Very accommodating.

Al works completed, on time, at a price quoted, to my satisfaction

Very satisfied

Very polite, courteous and professional from booking my vehicle in to servicing.

The dealership did what then could under COVID limitations and looked after me while the car was off the road.

Booking in was simple. The team kept me informed of the progress during the day and stayed 15 minutes late to allow me to collect the car in the evening. Can't really ask for more.

The service department fitted the winter wheel set on my X5 in their normal efficient and responsive way.

Professionalism at its highest. I felt safe going into the service centre with all the measures in place because of COVID. The staff are very professional and serviced my car while I waited and it was ready within the time they had stipulated.

I can't find anything to complain about. Polite staff and seem very efficient.

Completely satisfied. I've bought many cats from this dealership and have always found them to be excellent

Was very slick and easy! Everyone was so helpful and friendly.

Very clear. Most of the paperwork was completed prior to me picking up.

Completely satisfied, even with the COVID restrictions, it was a pleasant experience.

Nice and easy, and Nick is very helpful and friendly.