simply did what was needed.
The car is checked in again as the warning light has not cleared... BMW is aware of this same problem and has been checked back into the garage.
The work was booked in and carried out extremely efficiently with excellent customer service. The Covid-19 secure arrangements were excellent.
Booked and executed hassle free
Dealt with Charlie (think that's how you spell it!) Very friendly, professional, happy with the service provided.
Very satisfied with the service given to me by Andy was very professional
Friendly customer service on phone - process was contactless and hassle-free
They did what was required with little or no fuss.
I trust them to do the job properly
Gary and the team always deliver great service
Great customer service. Maddie is an asset to your team there.
I have had six BMW cars from Barons Farnborough. From salesman through to delivery, nothing is too much trouble. I will certainly return.
The young lady who managed my booking was more than helpful and kept me updated frequently
Simply and easy book in and service
Car was accepted for diagnosis when I wanted - ie quickly
Professional work and clear explanation
Always so friendly and can't do enough to help.
They always understand exactly what I want and are always spot in in every way
I found the checkin and collection experience very well organised, the only downside was that in these covid times the wash and vacuum was not permitted.
The team at Barons Farnborough Aftersales were great as always and it was a pleasure to bring the car in for service.
Very satisfied, fixed the problem with my car and the complementary vehicle health check and the video is really useful.
Easy to check car in. Service was completed quickly and I was contacted with the results of the service and advised when vehicle was ready for collection
The problems were sorted and i was very happy
Text message as requested confirming the appointment. Reminder the day before. Work fully explained and costed. Video from Technician working on the car was brilliant. Call to confirm completion. Pick-up was easy, car sanitised. Perfect.
The service was excellent, the staff were very friendly and kept me informed. shame that the valeting was not available.
Very pleased with the servicing experience I was kept fully up-to-date with the status and received a video of the car being serviced. Polite and efficient staff might experience most enjoyable.
Overall a very good experience.
The staff did what they said they would do
Excellent service, Barons kept me informed along the way & the car ready to my convenience. Michael the service agent gave outstanding personal service.
The service was completed quickly, only concern is tyre pressure low in one tyre even though just had the MOT and service.
Great service,only held back by being expensive.
Friendly, helpful and professional staff. This visit was for an MOT and from the initial phone call to the car being returned everything was so smooth.
Polite and courteous service staff kept me well informed with the status of my car.
Easily booked in. Completed in specified time
Easy to book car ready when promised
Professional and kept you upto date with progress
Professional service as usual
Everything was straight forward
Great customer service and video of car health check was a great added bonus.
Easy to book in and work completed on time.
Good Customer Service that you feel you can trust
Friendly helpful staff. Swift service with good feedback on car
1. Felt Covid Safe. 2. Very well organised operation
I have known the team for years and they look after me Especially Maddy
See above, also good safety measures to cope with Covid.
Was treated with respect (more than I can say for other dealers). They were friendly and efficient and had very good social distancing policies.
Work always completed on time, and kept updated on results..Discussion on any finding are explained very professionally..
Only thing missing was the car cleaning service you have always offered in the past. Hopefully we can start doing this again some time soon
Completed work in the time I thought it would take.
I feel the service department should look to open earlier, as most people need to get themselves to work after dropping their car off, at 8:00am their was a que of around six people waiting to drop their keys off.
You are very thorough when you work on your Customers' vehicles. Your standards are so high. I really trust you!
Great service, easy booking process, COVID safe delivery and collection.
Given the current situation and a lack of face to face contact, choosing and ordering my BMW was simple with regular updates being given. Excellent sales advisor!
As a motability customer Freddie was very understanding, patient and empathetic. He has a good understanding of our learning disabled daughters needs and made her feel at ease. Will go back next time.
Easy updates to spec and PCP deposit options made decision making quick and easy too; having bought from you 5 years ago I knew what to expect and you delivered again.
All very simple and professional
As above, very professional and I was made to feel important as a customer during my visit
Nick Dempsey the sales exec was excellent throughout, dealing with my questions and providing the information I needed. No hard sell and gave me a good deal on a beautiful car.
So the sale was done during lockdown which was hardly ideal, but I was kept in contact via the fantastic e mails showing the progress of the build. Handover was efficient , however I would have liked to have been shown upgrades from previous model.
Talked through after sales options
Covid secure. All interactions very positive. Kept in the loop throughout. Timely service.
Everything was so easy from start to finish.
First class service from the team at Barons. Friendly, welcoming and professional.
Very satisfied with fred his communication was excellent and very covid friendly.
Dealt with issues without hesitation providing a very satisfying solution
Helpful, professional, friendly and communication was top notch
Good showroom, knowledgable, friendly and helpful sales executive who took every step to ensure customer satisfaction. Above and beyond....
Kept me informed and updated on the progress of the new car.
It's alway a pleasure with barons the staff I come across are always polite professional full of product knowledge just so easy to deal with
From start to finish the service received exceeded my expectations and was extremely professional.
I got the car I wanted at a price I could afford, with no fuss and perfect timing. The staff were friendly and knowledgeable about the products on offer. This is the 7th vehicle I have purchased from this centre and my 11th BMW/MINI.
Sales and handover was seamless. Could not have done any better
It was a great experience and I enjoyed it greatly, especially so since we're in lock down. My only slight issue was sometimes, email questions were not answered but that didn't detract from the overall experience.
Well looked after in difficult circumstances due to Covid restrictions. Tom Dodd was excellent in looking after my needs.
Freddie was very good. Communication to me was excellent and handover was smooth
Kept up to date with the status of my car and the whole process was simple.
We had a very long wait but it was outside of BMW's control with Covid and Brexit. We were kept up to date to a degree. My only suggestion would be slightly better/earlier communication especially on collection day. Excellent overall though.
I was very pleased with the sales person I dealt with given the Covid restrictions we are having to deal with at present, he couldn't have been more helpful.
Barons Farnborough
Hampshire
