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About Barons Farnborough

We maintain the highest possible standards at all times, whether you are new or existing customer.

Meet the team

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Mark Althorp

Head of Business

Dan Leeds

General Sales Manager

Mark Lewis

Retail Sales Manager

Tiffany King

Business Manager

Neil Fradgley

Business Manager

Richard Thorne

Senior Used Car Sales Executive

Freddie Staines

New Car Sales Executive & Motability Specialist

Barry Hayward

Used Car Sales Executive

Kerry Welch

New Car Sales Executive

Tom Dodd

Used Car Sales Executive

Nikki Hall

Loyalty Specialist

Chris Loveland

Product Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Was impressed with how Lauren based at the farnborough showrooms dealt with the problem of the part not being delivered, hence immediately organising a hire car. Her politeness an sincere apologies should be commended.

Service

Very happy with the service and how my problem with the car was sorted. Only minor thing was not being able to get loan car. But option were given to help out.

Service

Good service advisor, very friendly and professional.

Service

Michael has been very helpful and reasonable. He secured a goodwill payment from BMW for a hi-voltage cable problem with our i3 which was much appreciated. He doesn't seem to be trying to squeeze every last penny from us.

Service

The staff were friendly, the service was completed in the 1.5hrs I was informed it would take and the car was cleaned too.

Service

see above

Service

Quite unsatisfied as I am left in a poor position

Service

Very good and friendly service provided by Laura Thomas.

Service

Problem not solved

Service

Really friendly, efficient, courteous and reliable service

Service

Good informative service personnel. Service and MOT completed on time.

Service

I have always had good service from BMW Ash Vale

Service

For the excellent service received!

Service

I felt I was singled out over the courtesy car. All the real customers were provided with free cars. I was there due to a manufacturing defect, but I had to pay for mine. There were no parts in stock and the delivery system meant I had to pay 2 days

Service

I was required to pay for the replacement of parts that had been fitted poorly under warranty to get my car back in time to go on holiday. Repeated delays to the delivery of fitting and parts added to my frustration.

Service

Full and clear explanations.

Service

Easy to do business with

Service

I was fully informed of the likely duration of the service and the car was ready on time. I appreciate the cleaning and post service valet appearance of my car.

Service

Well looked after

Service

friendly and helpful service team.

Service

I arrived early and was hosted by two or three staff who made a fine and successful wait for that wait. Very friendly staff.

Service

Barons at Ash Vale have always given me good service

Service

The work was fine. But it was difficult to get hold of Barons Farnborough and impossible with Barons Hindhead

Service

Service took longer than 90 minutes . inside of boot was not cleaned. Car was returned to service reception but I was kept waiting a further 10-15 minutes whilst the receptionist chatted to the staff who returned the car and one of the engineers

Service

You are thebest

Service

Although I thought going in for service and MOT, was pleased when they told me it didn't need service, although the light always comes on when I start the car!!

Service

As above.

Service

Really efficient and friendly service. Good advice and care to ensure the experience is very positive

Service

From the moment of booking to taking the car for attention and collection met with utmost courtesy and explanation of pre/post service,

Service

Engine light was diagnosed as a problem with some sensors and not an engine problem. After paying over £800 for replacement sensors the engine light came on again after driving less than 2 miles. I was told this was because the new sensors could now

Service

I knew what was happening all the time my car was in for its service.

Service

I was very satisfied with my service experience at Barons, the only thing I was dissapointed with was the condition of the car when it returned, it went out spotless but came back with water marks on the paintwork after being washed onsite.

Service

Servicing was Ok but booking Experience and long delay to get service (7 weeks) is unacceptable. This has been a continuous problem But this was worst experience so far.

Service

Used the Farnborough sales site for the first time for a routine service. First class customer service when receiving the car, no problems during or after the service, no concerns over parking at the main site and made very welcome here, as always.

Service

The car was returned with a hose disconnected. Computer read out clearly indicated the fault .

Service

Really nice, easy etc

Service

Problem still is there not totally fixed but the team did try really hard to solve

Service

Excellent work carried out on my car

Service

Overall satisfied. Took a little longer than expected and some items on my end of warranty check were not picked up until I pointed them out.

Service

It may be a central booking issue but trying to get a date was not easy. Being told that I would have to pay for collection and delivery. Final main issues were the call after my car was driven off to advise the service was not covered as part of my

Service

First time back in main showroom for minor service, able to work after a look at new models.

Service

I am unable to give fair/favourable feedback, due to the lack of reply to a letter of complaint, dated 21st April, regarding incorrect services from the BWM agent in Lysons Avenue Aldershot.

Service

Really poor valeting, but Barons agreed it could be returned for a proper clean. I couldn't afford the time at present. Fuel gauge could not be repaired without removal of fuel tank. I agreed to defer this job in case their "fix" worked. Not yet know

Service

All absolutely fine.

Service

For reasons outlined above.

Service

Quick and professional.

Service

Resolved issue. I asked a further thing but not looked at

Service

The MOT was excellent. The paperwork was not complete although I had been told the car was ready to collect. The car had not been washed as promised.

Service

Booking was good. Wasn't kept waiting and the issue was fixed.

Service

I refer to my previous answer.

Service

As above

Service

Work was completed as expected. Regular contact was maintained providing updates on progress and explaining delays

Service

In approaching 25 years of BMW ownership Michael Helps is consistently the best Service Adviser I have ever dealt with. Barons also have a good track record for resolving technical issues with my car.

Service

They did what was needed (an MOT) and washed my car too.

Service

Everybody at Farnborough on the ball. Efficient, friendly and helpful.

Service

I couldn't get a job carried out during it's time there, so had to book another appointment.

Service

I received my car back Thursday before the Easter weekend. It had it's first service and the IT was re-booted/updated. Very hot weather, stuck on motorway, AirCon u/s Due to re-boot? Phoned on Tuesday, overflow answered, call u back but didn't. Poor!

Service

done on time

Service

Ok nothing to add

Service

The overall service is excellent.

Service

Great friendly service.

Service

Was given nothing but excellent service

Service

1. It took me 15 minutes to find a parking space when i first brought the car in. 2. I brought the car in for an MOT but afterwards I was told I would have to wait a month for brake fluid change and front disc replacement. This was unacceptable

Service

Excellent staff and treated well

Service

Car was serviced and cleaned

Service

The team at Barons were very professional and attentive in particular Emma Edmundson who went the extra mile to help resolve the issue with my car.

Service

The customer service was excellent. Charlotte was very happy, efficient and professional. She kept me fully informed and had me quickly on my way

Service

staff updated me all the time and supply of coffee is second to none

Service

Service was good when when we finally got a booking, unfortunately it took a month to get said booking.

Service

Problem solved quickly and efficiently.

Service

Couldn't have been better.

Service

My 520 d was serviced but when I drove it home there was smoke coming from the enginine bay. When I reported it all I got was bring it back. No apology, no offer to come and collect. Even when I asked the response was we don't do that. Very poor.

Service

I was generally satisfied with the work and the reception team. I did not like the long waiting time to book the service as the earliest they could fit me in was 3 weeks. I also wanted an MOT so had to take the car elsewhere for this.

Service

They struggled with the update they had to do. Took two days and didn't seem to know what the update was for Gave me a poor loan car when I requested an automatic. Scratched rear bumper on washing the car which unfortunately I noticed after the event

Service

You took my car in as a breakdown, so I understood it would take some time to repair. But it took a week, even though the fault was diagnosed immediately. I thought this was quite a long time.

Service

Would have been completely satisfied if I could have booked my MoT and Brake Fluid Service together while I waited.

Service

work completed in given time car cleaned and checked

Service

No hiccups.

Service

In for 48 hrs had to fend for my self, plus no help to return the car,not a Happy chap.

Service

The faulty EGR was fixed and it was done quickly and with no issues. Great communication.

Service

To be completely satisfied the BMW documentation provided needed to be correct. It wasn't and I spent a very frustrating hour or so trying to connect my smartphone to the cameras only to find both the SSID and password supplied were incorrect.

Service

The cr was in for MoT and if time carryout a brake service. Brake not done as run out of time. The car was left at 8am and picked up 3pm

Service

Met all my expectations and beyond on this occasion. Friendly, efficient and professional.

Service

I was happy with the service overall but this is the third occasion that the car has been into the centre for the same problem and is still not fixed. It is booked in again in May for further investigations.

Service

Completely satisfied, everything ran very smoothly

Service

Did not complete my service manual as requested several times

Service

Great service from all of the team at barons farnborough

Sales

Faultless

Sales

excellent sales person courteous and efficient

Sales

All the staff were very friendly and professional. Special thanks to Tom Dodd and Neil Fradgley for all their time and support in the purchase and finance of my new car.

Sales

Love my car, love the experience and will be buying from Barons BMW Farnborough as soon as it's time for another one!

Sales

Would be 5 stars but electric sockets not working and can't get app or credit card key working and nether could tech chap at the dealership , expect a new car to be working on all aspects

Sales

Freddie was very helpful.

Sales

Invited to launch and well looked after from initial request through to order

Sales

Could not fault the service we'll done

Sales

The team of Nick and Gary got everything done quickly and efficiently and delivered our new car in less than 3 hours!

Sales

All round good service, was not pressured by Sales assistant Louis, Car delivery was a little bit delayed, but Louis made sure i got a Free Loan car, which was pretty good.

Sales

They look after me well and the car was ready for me to look around with plenty of time.

Sales

Long history of private car purchasing with Richard Thorne at Barons of Farnborough

Sales

Nick did a great job throughout the sales process. I like the no pressure sales approach at Barons which is very different from some other BMW dealers. This is my third BMW I have bought from Barons.

Sales

Pre delivery and post delivery communications from sales person

Sales

From start to finish fantastic service. Mr Nicholas Dempsey is first class salesman.

Sales

The car was in perfect condition and the handover was carried out in a highly efficient and professional way.

Sales

Excellent friendly, efficient and professional customer service by Freddie Staines, Dan Leeds and everyone else at Barons Farnborough throughout the whole sales process.

Sales

Barons is extremely well run. I have other BMW dealers much closer to home and work but would only buy from Barons.

Sales

Very satisfied, those Biscoff biscuits hit the spot... also the receptionist was an absolute sort. 10/10 would bang.

Sales

We had to chase for the date to pick up the car, and then when we did hear back we were told it was the next day and we couldn't make it (we may have been able to make it if we were told). We shouldn't have had to chase for this

Sales

turned up and when the car got unveiled to me it was dirty and had scratches on the bonnet, I don't expect to pay all this monet for a brand new car and have ti in this state.

Sales

The process of purchase was very clear and simple. BMW keeps you up with every step of your car's production and delivery. The sales people are very helpful through the process.

Sales

Everyone kept in contact aNd the whole process was handled in a friendly and professional way. Louis aNd Tiffany deserve particular praise.

Sales

Always made to feel welcome when arriving and from the first person I met walking in to actually concluding the purchase received nothing but fantastic customer service.