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About Barons Farnborough

We maintain the highest possible standards at all times, whether you are new or existing customer.

Meet the team

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Dan Leeds

Head of Business

Mark Lewis

General Sales Manager

Tiffany King

Business Manager

Neil Fradgley

Business Manager

Nikki Hall

Retention Specialist

Brogan Fielden

Retention Specialist

Nick Dempsey

New Car Sales Executive

Freddie Staines

New Car Sales Executive & Motability Specialist

George Gill

New Car Sales Executive

Lee Mackel

New Car Sales Executive & Motability Specialist

Louis Hale

New Car Sales Executive & Motability Specialist

Tom Dodd

Used Car Sales Executive

Richard Thorne

Used Car Sales Executive

Sam Webber

Used Car Sales Executive

Barry Hayward

Used Car Sales Executive

Kenny Parker

New Car Sales Administrator

Nicky Judd

Used Car Sales Administrator

David Morris

Sales Co-ordinator

Jade McArthur

Reception Manager

Karen Budge

Receptionist

Samantha Lloyd

Receptionist

Sanchia Gallifent

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Was treated with respect (more than I can say for other dealers). They were friendly and efficient and had very good social distancing policies.

Service

Great service, easy booking process, COVID safe delivery and collection.

Service

Madelyn Smart @ Barons Farnborough went the extra mile & because I was shielding she collect & returned the car personally herself which I was well pleased with so as to avoid me going out in theses troubling times. Excellent service & backups.

Service

My car was taken care of

Service

Michael was both knowledgeable and professional and all on time.

Service

Great customer service and communication from Maddie, and a safe environment at the service reception

Service

The new automated check systems are convenient but Madalyn Smart provided the personal interaction and link to service that is most important.

Service

Very good in all aspects.

Service

service continues to be of a very high service

Service

Work completed on time on cost

Service

Excellent all round service from everyone

Service

Would have been completely but no one called to explain the cost to me I got an invoice for 0.00

Service

As noted above - everything worked really well. I also like having a single contact throughout the session.

Service

Nick Dempsey and the team went the extra mile to solve a problem we ran into at exchange

Service

Ease of dropping off the car and pick up

Service

Professional service. Friendly staff. Good communication

Service

The Ash Vale Centre is efficient, friendly and answers any questions.

Service

The car was sorted out very quickly.

Service

Booking- in was easy. and accomodated an early collection.

Service

Excellent service

Service

Easy

Service

Good advice on tyres and breaks

Service

Work carried out was professionally outlined before and after by Service Advisor (Michael) and completed well within the 'fast track' indication.

Service

Service was good, however historical dealings and ask for a follow up in issues with vehicle purchased through barons was not great. When I brought this up again I was told that they would get back to me and still didn't.

Service

After being concerned about a replacement the mechanic took extra time and effort to photograph various parts and video of issue.

Service

As above, it was good to be treated so well

Service

Efficient

Service

The Service Reception was professional, and the work carried out efficiently and on time

Service

Very professional as always

Service

Friendly staff, no price quoted when booked in

Service

Good experience

Service

Done what was required & kept me informed.

Service

Communication excellent, the work was done on time and without fuss and everything was explained clearly. Plus, very good quality and an interior safe clean!

Service

Car seems fine as far as I can tell.

Service

no problems all work completed

Service

From start to finish, the booking the car in / progress of job on the day and collecting the car, all very good

Service

The service team are professional, and the technical staff are very knowledgable. I have full confidence in the team looking after my car. The experience was a pleasure from start to finish.

Service

I have confidence in Baron's Service Department

Service

Speedy turnaround from an empathetic team

Service

Excellent service from start to finish. Booking was easy, an excellent, clean automatic loan car was provided, there was no wait at delivery or collection time, staff were friendly and efficient and all work was carried out for the agreed price.

Service

Did what they said they would do in the time they said they would. Set in the constraints of COVID.

Service

They explained exactly what they were going to do, how long they would need the car for and did exactly that!

Service

efficient and courteous service

Service

Very quick and easy experience!

Service

Completely satisfied in every respect.

Service

Efficient and thorough service.

Service

Completely satisfied with the booking experience and the service received.

Service

The booking process was easy and I liked the new automated terminals for depositing my keys which made the drop off process so much quicker. It was also very helpful to have a 2 hour window for estimated pick up time.

Service

Really easy process

Service

Good service every time

Service

See above

Service

See above

Service

Excellent service, thank you

Service

Very helpful - especially in the

Service

Very friendly and efficient staff. They kept us informed of what they were doing and had helpful advice about future problems, such as brake pads etc.

Service

As noted before...the experience was how I would have expected it to be. Right level of courtesy, professionalism and work completed.

Service

Very easy to arrange good communication and quick

Service

All done on time, kept informed, very pleasant team

Service

Initial error from BMW online booking system which delayed my MOT by a day , however it was resolved and my MOT was done with taillights fitted in no time.

Service

Everything was completed on time

Service

Everything I requested to be looked at was reported on and resolved. Was expecting bad news but all was well thanks josh

Service

As above

Service

Goods stuff

Service

Mike Helps was my key contact and was excellent . I received regular clear ,friendly , positive communication from start to finish . I was very confident my BMW was in the very best hands at this BMW Centre . Thank you .

Service

I always take my car there because they always do a good job on it

Service

Straight in, job done and friendly staff.

Service

Really good - see notes above

Service

no fuss job done.

Service

The free health check which was done was very professional and easy to understand.

Service

Communication was very good

Service

Booked in for basic service on my car but had to pay extra full service amount despite me not being aware. Having said that staff were great and very helpful

Service

Very helpful staff

Service

pleasant helpful and not rushed

Service

Very happy with all aspects of the service that I received from the team at Barons Farnborough BMW Service, and especially the work completed on the car. Thank you.

Service

Quick dropoff in morning and friendly service when picking up.

Service

See above

Service

Always great service.

Service

Faultless, quick, polite service.

Service

The service was carried out quickly and efficiently, and the staff were courteous. Again, we will have to wait and see whether the problem has been resolved, but so far so good.

Service

Very helpful with a smile in these very trying times

Service

Amazing service levels. Did exactly what they said they would do. Thank you.

Service

Just perfect, did what they said they would do

Service

Completed the tasks requested in the time quoted

Service

Polite, friendly reception when arriving. efficient covid precautions.

Service

Friendly and quick service. Followed COVID procedures really well

Service

Very professional

Service

Charley was very helpful, knowledgeable and friendly.

Service

Completely satisfied as the staff was very helpful.

Service

Issue fixed within a few days with regular updates provided by staff

Service

Special mention to Mike at Ash Vale service centre as he not only remembers me but has paid special attention to my car issue and kept me advised throughout the problem.

Service

Barons provides BMW sales and service to the highest standard. It is a pleasure to visit with their Service Team who are truly outstanding. Manager Gary Holmes and great team, especially Dave Lynn and Madalyn Smart, reflect great credit on BMW.

Service

Quick, effective service with a video guide supplied detailing the service. Nice touch.

Service

My problem was easily resolved.

Service

Freddie Staines is just so helpful and pleasant to deal with

Sales

Nick Dempsey was excellent

Sales

Dan and Freddie are excellent.