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Handled with great advice from the start from Andy. Mike then looked after the service side of things with regular updates. Always happy to answer my many questions and follow up with technicians which was greatly appreciated.
Kept informed all the time
Good customer service and good communication
Completed the work on time and the cost was clear before I left the car with the service. Staff is knowledgeable and go the extra mile to offer you an even better service next time.
Easy to organise & manage. I have faith in the work done and knowing that my car is reliable.
Always very helpful and professional...even during these strange times!
Excellent customer service
Timely service. Good service looking into customer needs. Arranges pixk up or courtesy car.
Got me back in quickly for repair post MOT
Work carried out well.
Good attentive service and a lovely loan car. In fact is has given me thoughts about changing my car.
Al works completed, on time, at a price quoted, to my satisfaction
Very polite, courteous and professional from booking my vehicle in to servicing.
The dealership did what then could under COVID limitations and looked after me while the car was off the road.
I can't find anything to complain about. Polite staff and seem very efficient.
The service department fitted the winter wheel set on my X5 in their normal efficient and responsive way.
Professionalism at its highest. I felt safe going into the service centre with all the measures in place because of COVID. The staff are very professional and serviced my car while I waited and it was ready within the time they had stipulated.
Booking in was simple. The team kept me informed of the progress during the day and stayed 15 minutes late to allow me to collect the car in the evening. Can't really ask for more.
All good - did what was booked and dealt with emerging issue on time and within price quote.
Completed on time and at a reasonable cost with friendly, professional staff.
Points which I had raised requiring attention were fully dealt with.
Everything was fine.
Everything was done efficiently and on time.
From the point of requesting a service appointment to the actual service taking place the whole process was without fuss and very efficient. From a customer perspective this was extremely helpful.
Work carried out as agreed and on time.
Barons always give me good service.
everything needed was done with a clear explanation.
No issues with service booking
Mike has been fantastic and Barrons have been exceptionally helpful and this is much appreciated.
Having used you for car servicing for 10 years, I have never experienced any problems.
Very good customer service
Both Richard and Mark made the whole experience a pleasure to purchase a used BMW from them. Great friendly approach and always make me and my family comfortable.
All dealt very well
Very happen with the quantity of service received
Always Good service
Helpful front desk, followed up the day before
Very good and helpful but no car wash and quite a long wait till MOT appointment available
They made the whole process really straightforward and easy
Was able to book at a good time for me. Kept me informed. Completed everything on time so that I could go to an appointment in the afternoon.
All communications were via Mike who conducted himself in a friendly, courteous and professional manner, while showing a passion to get the job done correctly and ensure the customer is happy.
Even with Covid restrictions dropping off and collecting the vehicle was made effortless. Great setup at the centre.
Completely satisfied with the whole experience.
Nice and easy, and Nick is very helpful and friendly.
Nick Dempsey did an excellent job. Most importantly he planted the idea that I could afford what I really wanted - an 8 Series - when I had convinced myself I couldn`t. He gave me a very good deal too.
Lee the sales person we dealt with was excellent and kept us informed at every stage of the process.
Nick D was a great and spent a lot of time with us making sure we got the right model of car for our needs.
Couldn't fault the experience :-)
The sales experience was good. Nick had good customer service and I could pick up at a time convenient to me.
Despite to Covid-19 precations, the purchase process was still relaxed and enjoyable.
we came to a deal that suited both parties
Very pleased with the process and all my concerns during the present difficult times were addressed.
Great showroom, very clear salesman
Your sales representative, Nick Dempsey, was extremely accomodating and helpful thoroughout the process.
Painless process during which I felt safe given the current Covid conditions
Freddie Staines was very helpful throughout and I never felt pressured into anything. Any questions I had were well answered by Freddie who was very knowledgeable about the car.
Purchase and exchange of current car was easy from start to finish.
I got the car I wanted with the specification that I asked for. Everything was done exactly as promised.
The whole process was managed very professional and importantly, I was kept up to date as the sale progressed.
Thorough knowledge of all the options and honest help. Help setting up telephones etc.
Car was beautifully presented and Louis was ready on time. Handover was quick and simple and we were in our way quickly. Social distancing measures were well implemented
The whole experience was special
Extremely pleased. Everyone was upbeat, covid19 procedure was top rate
Brilliant nice job. I work all the time and it was nice to have a bit of a break and fun. The car was looking fabulous when I picked it up and much better than I imagine
After deciding what I wanted before lockdown, the car was held up in the factory but we kept in touch until it was all ready.