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About Barons Farnborough

We maintain the highest possible standards at all times, whether you are new or existing customer.

Meet the team

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Dan Leeds

Head of Business

Mark Lewis

General Sales Manager

Tiffany King

Business Manager

Neil Fradgley

Business Manager

Nikki Hall

Retention Specialist

Brogan Fielden

Retention Specialist

Nick Dempsey

New Car Sales Executive

Freddie Staines

New Car Sales Executive & Motability Specialist

George Gill

New Car Sales Executive

Lee Mackel

New Car Sales Executive & Motability Specialist

Louis Hale

New Car Sales Executive & Motability Specialist

Tom Dodd

Used Car Sales Executive

Richard Thorne

Used Car Sales Executive

Sam Webber

Used Car Sales Executive

Barry Hayward

Used Car Sales Executive

Kenny Parker

New Car Sales Administrator

Nicky Judd

Used Car Sales Administrator

David Morris

Sales Co-ordinator

Jade McArthur

Reception Manager

Karen Budge

Receptionist

Samantha Lloyd

Receptionist

Sanchia Gallifent

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Always so friendly and can't do enough to help.

Service

They always understand exactly what I want and are always spot in in every way

Service

I found the checkin and collection experience very well organised, the only downside was that in these covid times the wash and vacuum was not permitted.

Service

The team at Barons Farnborough Aftersales were great as always and it was a pleasure to bring the car in for service.

Service

Very satisfied, fixed the problem with my car and the complementary vehicle health check and the video is really useful.

Service

Easy to check car in. Service was completed quickly and I was contacted with the results of the service and advised when vehicle was ready for collection

Service

Great service.

Service

The problems were sorted and i was very happy

Service

Text message as requested confirming the appointment. Reminder the day before. Work fully explained and costed. Video from Technician working on the car was brilliant. Call to confirm completion. Pick-up was easy, car sanitised. Perfect.

Service

The service was excellent, the staff were very friendly and kept me informed. shame that the valeting was not available.

Service

Very pleased with the servicing experience I was kept fully up-to-date with the status and received a video of the car being serviced. Polite and efficient staff might experience most enjoyable.

Service

The staff did what they said they would do

Service

Overall a very good experience.

Service

Excellent service, Barons kept me informed along the way & the car ready to my convenience. Michael the service agent gave outstanding personal service.

Service

Great service,only held back by being expensive.

Service

The service was completed quickly, only concern is tyre pressure low in one tyre even though just had the MOT and service.

Service

Friendly, helpful and professional staff. This visit was for an MOT and from the initial phone call to the car being returned everything was so smooth.

Service

Polite and courteous service staff kept me well informed with the status of my car.

Service

Easily booked in. Completed in specified time

Service

Easy to book car ready when promised

Service

Professional and kept you upto date with progress

Service

Professional service as usual

Service

Great customer service and video of car health check was a great added bonus.

Service

Everything was straight forward

Service

Easy to book in and work completed on time.

Service

Good Customer Service that you feel you can trust

Service

Friendly helpful staff. Swift service with good feedback on car

Service

I have known the team for years and they look after me Especially Maddy

Service

See above, also good safety measures to cope with Covid.

Service

1. Felt Covid Safe. 2. Very well organised operation

Service

Work always completed on time, and kept updated on results..Discussion on any finding are explained very professionally..

Service

Only thing missing was the car cleaning service you have always offered in the past. Hopefully we can start doing this again some time soon

Service

Was treated with respect (more than I can say for other dealers). They were friendly and efficient and had very good social distancing policies.

Service

I feel the service department should look to open earlier, as most people need to get themselves to work after dropping their car off, at 8:00am their was a que of around six people waiting to drop their keys off.

Service

Completed work in the time I thought it would take.

Service

You are very thorough when you work on your Customers' vehicles. Your standards are so high. I really trust you!

Service

Great service, easy booking process, COVID safe delivery and collection.

Service

Madelyn Smart @ Barons Farnborough went the extra mile & because I was shielding she collect & returned the car personally herself which I was well pleased with so as to avoid me going out in theses troubling times. Excellent service & backups.

Service

Great customer service and communication from Maddie, and a safe environment at the service reception

Service

My car was taken care of

Service

Michael was both knowledgeable and professional and all on time.

Service

service continues to be of a very high service

Service

The new automated check systems are convenient but Madalyn Smart provided the personal interaction and link to service that is most important.

Service

Very good in all aspects.

Service

Work completed on time on cost

Service

Excellent all round service from everyone

Service

As noted above - everything worked really well. I also like having a single contact throughout the session.

Service

Would have been completely but no one called to explain the cost to me I got an invoice for 0.00

Service

Nick Dempsey and the team went the extra mile to solve a problem we ran into at exchange

Service

Ease of dropping off the car and pick up

Service

Professional service. Friendly staff. Good communication

Service

Booking- in was easy. and accomodated an early collection.

Service

The car was sorted out very quickly.

Service

The Ash Vale Centre is efficient, friendly and answers any questions.

Service

Excellent service

Service

Easy

Service

Good advice on tyres and breaks

Service

Work carried out was professionally outlined before and after by Service Advisor (Michael) and completed well within the 'fast track' indication.

Service

After being concerned about a replacement the mechanic took extra time and effort to photograph various parts and video of issue.

Service

As above, it was good to be treated so well

Service

Service was good, however historical dealings and ask for a follow up in issues with vehicle purchased through barons was not great. When I brought this up again I was told that they would get back to me and still didn't.

Service

Efficient

Service

The Service Reception was professional, and the work carried out efficiently and on time

Service

Very professional as always

Service

Friendly staff, no price quoted when booked in

Service

Good experience

Service

Done what was required & kept me informed.

Service

Communication excellent, the work was done on time and without fuss and everything was explained clearly. Plus, very good quality and an interior safe clean!

Service

Car seems fine as far as I can tell.

Service

no problems all work completed

Service

From start to finish, the booking the car in / progress of job on the day and collecting the car, all very good

Service

Excellent service from start to finish. Booking was easy, an excellent, clean automatic loan car was provided, there was no wait at delivery or collection time, staff were friendly and efficient and all work was carried out for the agreed price.

Service

Speedy turnaround from an empathetic team

Service

I have confidence in Baron's Service Department

Service

The service team are professional, and the technical staff are very knowledgable. I have full confidence in the team looking after my car. The experience was a pleasure from start to finish.

Service

Did what they said they would do in the time they said they would. Set in the constraints of COVID.

Service

They explained exactly what they were going to do, how long they would need the car for and did exactly that!

Service

efficient and courteous service

Service

Very quick and easy experience!

Service

Completely satisfied in every respect.

Service

Completely satisfied with the booking experience and the service received.

Service

The booking process was easy and I liked the new automated terminals for depositing my keys which made the drop off process so much quicker. It was also very helpful to have a 2 hour window for estimated pick up time.

Service

Efficient and thorough service.

Service

Good service every time

Service

Excellent service, thank you

Service

See above

Service

Very helpful - especially in the

Service

See above

Service

Really easy process

Service

Very friendly and efficient staff. They kept us informed of what they were doing and had helpful advice about future problems, such as brake pads etc.

Service

As noted before...the experience was how I would have expected it to be. Right level of courtesy, professionalism and work completed.

Service

Very easy to arrange good communication and quick

Service

All done on time, kept informed, very pleasant team

Service

Everything was completed on time

Service

Initial error from BMW online booking system which delayed my MOT by a day , however it was resolved and my MOT was done with taillights fitted in no time.

Service

As above

Service

Everything I requested to be looked at was reported on and resolved. Was expecting bad news but all was well thanks josh

Service

Goods stuff

Service

Sales and handover was seamless. Could not have done any better

Sales

It was a great experience and I enjoyed it greatly, especially so since we're in lock down. My only slight issue was sometimes, email questions were not answered but that didn't detract from the overall experience.

Sales

Well looked after in difficult circumstances due to Covid restrictions. Tom Dodd was excellent in looking after my needs.

Sales

Kept up to date with the status of my car and the whole process was simple.

Sales

Freddie was very good. Communication to me was excellent and handover was smooth

Sales

We had a very long wait but it was outside of BMW's control with Covid and Brexit. We were kept up to date to a degree. My only suggestion would be slightly better/earlier communication especially on collection day. Excellent overall though.

Sales

I was very pleased with the sales person I dealt with given the Covid restrictions we are having to deal with at present, he couldn't have been more helpful.

Sales

Freddie Staines is just so helpful and pleasant to deal with