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Excellent staff and treated well
The team at Barons were very professional and attentive in particular Emma Edmundson who went the extra mile to help resolve the issue with my car.
The customer service was excellent. Charlotte was very happy, efficient and professional. She kept me fully informed and had me quickly on my way
staff updated me all the time and supply of coffee is second to none
Service was good when when we finally got a booking, unfortunately it took a month to get said booking.
Problem solved quickly and efficiently.
Couldn't have been better.
I was generally satisfied with the work and the reception team. I did not like the long waiting time to book the service as the earliest they could fit me in was 3 weeks. I also wanted an MOT so had to take the car elsewhere for this.
My 520 d was serviced but when I drove it home there was smoke coming from the enginine bay. When I reported it all I got was bring it back. No apology, no offer to come and collect. Even when I asked the response was we don't do that. Very poor.
They struggled with the update they had to do. Took two days and didn't seem to know what the update was for Gave me a poor loan car when I requested an automatic. Scratched rear bumper on washing the car which unfortunately I noticed after the event
You took my car in as a breakdown, so I understood it would take some time to repair. But it took a week, even though the fault was diagnosed immediately. I thought this was quite a long time.
Would have been completely satisfied if I could have booked my MoT and Brake Fluid Service together while I waited.
work completed in given time car cleaned and checked
The faulty EGR was fixed and it was done quickly and with no issues. Great communication.
In for 48 hrs had to fend for my self, plus no help to return the car,not a Happy chap.
To be completely satisfied the BMW documentation provided needed to be correct. It wasn't and I spent a very frustrating hour or so trying to connect my smartphone to the cameras only to find both the SSID and password supplied were incorrect.
The cr was in for MoT and if time carryout a brake service. Brake not done as run out of time. The car was left at 8am and picked up 3pm
Met all my expectations and beyond on this occasion. Friendly, efficient and professional.
I was happy with the service overall but this is the third occasion that the car has been into the centre for the same problem and is still not fixed. It is booked in again in May for further investigations.
Did not complete my service manual as requested several times
Completely satisfied, everything ran very smoothly
Think previous question provides answer. However, please see my comments in item 4, unfortunately ran out of space and did not complete my comments.??? these are a continuation !!! had to drive down to workshop to obtain details from service enginee
Unable to contact you by phone
Very polite service agent (Michael Helps) and high quality warranty work completed. However the courtesy car process needs improvement.
Service carried out to time while I waited in quiet and comfortable surroundings. Friendly staff. Only reasons for four stars were long wait for Fast Track appointment and inadequate customer parking at Lysons Avenue.
Very helpful and Couteous
Always a long wait for available appointments for both regular service and work . Fault diagnosed in November was eventually fixed in March. If you need a courtesy car - be prepared to wait even longer to get an appointment scheduled.
well satisfied with the way the service was carried out
I had a dispute about the date, spoke a second time with someone at BMW and confirmed the date, Farnborough then said it was a month later when I arrived on the date. I requested the recording which I am still waiting for 6 weeks later
There was no communication between Reception and Service area. When I arrived, I checked in at Reception and was told to take a seat. 20 minutes later my husband phoned me to ask where I was - Service had called him saying I hadn't turned up!
Excellent, knowledgeable service from all staff.
The process was very smooth and all queries were dealt with in a friendly and professional manner.
Service and MOT perfectly executed. My only complaint is that the car was showing that it needed brake pads serviced in 1000 miles, but I was not offered the opportunity to have that done early. I now have 600 miles to do and then take it in again!!
Service staff pleasant, work done was fine. It was impossible to contact the service department for an update while the car was with you - I phoned over 8 times over 3 hours before I could speak to anyone who could help. This disrupted my afternoon
Sorted my issue that had been ongoing
Great service, just one item they could not resolve, but I was given good direction on what to do.
Car ready when said it would be.
Did what was required
My car was washed, but poor job on the interior.
I raised an issue of the next device indicator not having been reset at the recent service and it was sorted with the MOT
Efficient and friendly. Would have liked a call to tell me it was ready.
Customer service was great from buying the car to it's service. Always polite and helpful.
You don't just service my car and carry out an MOT inspection, you also keep me informed about tyre wear, and brake pad wear which helps me to anticipate what my costs will be going forward. You present my car beautifully vacuumed and wax washed,
Super service from the Barons service rep
I have always got great service from Barons.
VALUE OF DISCUSSION
Impeccable service, really nice surroundings, I felt like a valued customer.
Always had good service but in the past have had problems with quoting for unnecessary work, tyres, brakes etc.
BMW made it easy for me to book my car in for a service and MOT on the same day. It was also collected and delivered back to me which was helpful.
Happy issue was resolved
ok service could be better priced.
Well treated by reception staff, coffee isn't so great though!!
One of the managers lives locally and he collects and returns my car. When you consider we live nearly 55 miles from Barons that is quite something!
This was supposed to be a complete servicing along with car wash and vacuuming internally, I wasn't very happy at all as the internal was not vacuumed properly at all and the boot was not even vacuumed. Not happy with the service. The only one thing
Unsure of the level of service, people have commented on how noisy my car is which has led me to notice it. I'm now not happy with my driving experience
Problems with the booking (at first attempt loan car not available, not made clear or followed up), difficult to get through on phone, gearbox oil leak issue not made clear, promised follow up did not take place. This used to be an exemplary centre.
Whilst for the first time in 13 years there were several items selected, which initially in part caused my vehicle to fail, these were later removed. Also having been asked to bring my vehicle in at 0830 ,The vehicle did enter the garage before 1030
As above, the service had to be booked a few times due to lack of care from your side
Poor response when telephoning - see below No problem with the service which was completed within the stated time.
Barons have always been very helpful and efficient
If the problem with the DAB Radio had been resolved I would have been completely satisfied. I am still losing the signal on occasion.
Same as box one. You had the car for an extended period and these are problems which have been experienced since the car was collected. A brand new car. I wish I could give it back. Can I ?
After sale service has been good because I am being given free courtesy wash and the recent problem on my car was fixed to my satisfaction.
Good work ,done in a time quoted.
Efficient from start to finish
Friendly and efficient service. Complimentary wash and vacuum was great and appreciated.
Excellent but a bit delayed prob because of ice
The check sheet could be better also I have a nasty scratch on the bonnet, malicious damage by a third party, It was not pointed out or a
The team gave me a 5 star service and helped me with everything that I was unsure of.
Very good service. Lead time to schedule the service a bit too long.
The service I received was prompt, courteous, efficient and well executed.
I can go about my day with the peace of mind that work will be completed, and i will be kept informed.
Service was of a good standard. Some costs are high (engine oil) warranty work was identified and completed. Temporary car service was not as expected from BMW. Barons staff were friendly and customer service was good. Central service desk was ok
Would have been 5 star but took longer than expected and glass not very clean.t
I took a month for the service to see to my car. Reported 7th December 2018 first available slot 9th January 2019During this period I had no sat mac no radio no telephone no internet nothing but a distracting rolling screen. Customer service nothing
Changes to reception looks very good much more customer friendly. Staff seemed happier this visit
friendly and efficient service. Got the MOT completed within the time frame specified
Staff were nice: my mechanic was helpful. The waiting area was small but the coffee was ok, it was warm, light and comfortable and there were newspapers and wifi.
I needed the dreaded run-flat tyre sourced and fitted quickly. barons did it.
All work completed satisfactorily as planned.
Whilst the end result was ok the process from the beginning was painful. It was apparent from the word go that Barons Farnborough have insufficient capacity for the catchment area.
Great staff who have very good people skills.
Fast and efficient service and Car came back clean and shiny.
Welcoming, good service,
Prompt efficient service from everyone I have come into contact with.
Very helpful and gave us good information
Price was very competitive and car was returned having been cleaned inside and out which I wasn't expecting just for having the front brake pads replaced
Reception good, arrived early & was seen straight away, mot tester was very prompt .
Pre delivery and post delivery communications from sales person
From start to finish fantastic service. Mr Nicholas Dempsey is first class salesman.
The car was in perfect condition and the handover was carried out in a highly efficient and professional way.
Excellent friendly, efficient and professional customer service by Freddie Staines, Dan Leeds and everyone else at Barons Farnborough throughout the whole sales process.
Barons is extremely well run. I have other BMW dealers much closer to home and work but would only buy from Barons.
Very satisfied, those Biscoff biscuits hit the spot... also the receptionist was an absolute sort. 10/10 would bang.
We had to chase for the date to pick up the car, and then when we did hear back we were told it was the next day and we couldn't make it (we may have been able to make it if we were told). We shouldn't have had to chase for this
turned up and when the car got unveiled to me it was dirty and had scratches on the bonnet, I don't expect to pay all this monet for a brand new car and have ti in this state.
The process of purchase was very clear and simple. BMW keeps you up with every step of your car's production and delivery. The sales people are very helpful through the process.
Everyone kept in contact aNd the whole process was handled in a friendly and professional way. Louis aNd Tiffany deserve particular praise.
Always made to feel welcome when arriving and from the first person I met walking in to actually concluding the purchase received nothing but fantastic customer service.
Simply a top class dealer. Trust them to provide good advice and a good deal. Overall an enjoyable buying experience.
Great product. It's a shame the M140I is being phased out.
What was fantastic is that Kate Brooker made the experience and attended to my needs and queries. It was also a very nice touch having a separate area with a cover over the car revealing the 'beauty'...
I wanted the last blue M140i on the floor and I was given some crap answer as to why I could not have the blue but they can give me a white one. I just think that the car was promised to someone else that did not have finance yet.
Sales staff made everything easy and fun.
Completely satisfied drove my old car in and my new car out.
Louis kept me informed, helped with any queries I had, was easily contactable. Good customer Service
Nick was brilliant throughout our whole purchasing experience. Very friendly, approachable and very knowledgable about every vehicle. Nothing was too much trouble.
Simon was brilliant with the handover of my new car & the whole process was painless from start to finish.
Freddie Staines made me feel very welcome and helped make my dream come true. Tiffany king was also very kind and helpful, both great people. The process was done quick and very professional.
There was a handover and it was good. In hindsight I think some more time spent going over set up crireaia would have been good. Have had a subsequent session since at the bmw centre.
Good, informed and efficient service.
Barons have always been friendly, knowledgable and helpful.
Louis Hale was very clear and professional and managed the sale exceptionally well
No issues - sales staff attentive
Really felt welcome - genuine interest in our specific needs
All our requirements for the spec and purchase price met
Super quick - helpful team!
They were welcoming, attentive and did exactly what they promised.
For the reasons above. Helpful, providing good support information.
The whole experience of buying the new car was very well managed. All of our questions were answered and the different choices of car and financial products were very well explained to ensure we made a very informed choice.
Picked my car up on a day when the weather was particularly bad and so our sales agent told us to bring the vehicle back a few days later and BMW would clean it again for us - its just little things like that.
I normally know what vehicle I want before going to the dealer but the process was seamless at the dealer with good communication and a clear explanation of the process and offers.
Great sales staff, and great delivery every time ! I wouldn't go anywhere except BMW Farnborough
No hassle No stress Great service from Freddie
Professional and welcoming branch
The automated emails from BMW felt a bit removed form the experience, its a bit like ordering a car from Amazon
My car was delivered with in a week