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About Barons Farnborough

We maintain the highest possible standards at all times, whether you are new or existing customer.

Meet the team

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Mark Althorp

Head of Business

Dan Leeds

General Sales Manager

Mark Lewis

Retail Sales Manager

Tiffany King

Business Manager

Neil Fradgley

Business Manager

Richard Thorne

Senior Used Car Sales Executive

Freddie Staines

New Car Sales Executive & Motability Specialist

Barry Hayward

Used Car Sales Executive

Kerry Welch

New Car Sales Executive

Tom Dodd

Used Car Sales Executive

Nikki Hall

Loyalty Specialist

Chris Loveland

Product Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I took a month for the service to see to my car. Reported 7th December 2018 first available slot 9th January 2019During this period I had no sat mac no radio no telephone no internet nothing but a distracting rolling screen. Customer service nothing

Service

Changes to reception looks very good much more customer friendly. Staff seemed happier this visit

Service

Very professional

Service

friendly and efficient service. Got the MOT completed within the time frame specified

Service

Staff were nice: my mechanic was helpful. The waiting area was small but the coffee was ok, it was warm, light and comfortable and there were newspapers and wifi.

Service

I needed the dreaded run-flat tyre sourced and fitted quickly. barons did it.

Service

Great staff who have very good people skills.

Service

All work completed satisfactorily as planned.

Service

Whilst the end result was ok the process from the beginning was painful. It was apparent from the word go that Barons Farnborough have insufficient capacity for the catchment area.

Service

Fast and efficient service and Car came back clean and shiny.

Service

Prompt efficient service from everyone I have come into contact with.

Service

Welcoming, good service,

Service

Very helpful and gave us good information

Service

Reception good, arrived early & was seen straight away, mot tester was very prompt .

Service

Price was very competitive and car was returned having been cleaned inside and out which I wasn't expecting just for having the front brake pads replaced

Service

I was told that there will inside hoover done for my car but a basic cleaning was also missing. For ex dashboard was dusty and chips falling on floor was also not cleaned so not sure what kind of hoover cleaning done. Apart from this service was ok

Service

Quality of work was good

Service

My car has been with you twice and while I am mostly happy, Micheal, on my first visit did acknowledge he forgot to keep me up to date. On the other hand Graham wa extremely helpful and went out of his way to provide me with information.

Service

Read my answer to question 1 Michael Helps gave me his details if i any future problems occur and helped put my faith back in barons

Service

Customer liaison (Maddy) was very good, as was timing and performance.

Service

I would have been satisfied if the snags I asked to be looked at had been rather than me being told when collecting the car there had not been time to look at them. I called the week before to detail the problem that needed diagnosis by the way.

Service

As above

Service

Zoe on the service reception was really good, polite, attentive, however after that it goes down hill, response times from phone calls were poor. Refusal to carry out my instructions resulted in the car being removed and being repaired elsewhere

Service

Never had any complaints always well looked after, sometimes have a to wait for an available service slot but you cant help being busy.

Service

I was fully satisfied

Service

Booking was a nightmare. Once booked the service went ahead OK. Notification of completion of the service was delayed due to a power cut.

Service

They said they did our tyre pressures but didn't do.

Service

Great service

Service

Super friendly staff where everything was taken care of.

Service

Easy of booking arrangement and communication arranged collect/return of vehicle great valley also on car

Service

After annual service vehicle was released with warning lights. Fog light failure.

Service

The cars we drive are automatic - courtesy car was manual with no question if that was alright.

Service

Initial enquiry to book was very poor . Had to ring 3 times and left a message , no one called back customer rep could have been friendlier especially at drop off Car was not cleaned properly upon return . Overall not sure I will return

Service

The Service Manager was helpful and carried out the paperwork in a speedy and professional manner. It was easy to book the service at a time that suited me and the service was completed in the time agreed.

Service

Polite staff informed staff

Service

Extremely disappointing booking process - had to rebook original booking as only 1 day was allocated for col & ret (later advised 2 days req). Fast track service booked but despite clearly stating all the work required insufficient time was allocated

Service

1. when I made the service booking, no one told me that the work would be carried out at Ash Vale. When I took my car in to Farnborough I was told "you have come to the wrong place" - as if this was my fault.

Service

Again, always a very good service, very friendly staff and good facilities eg coffee machines

Service

Useful reminder ahead of servicing, convenient options for getting the work done, clear pricing and solid communication throughout. A great job, done in a great way.

Service

Timely service and car valeting

Service

All work completed, I was kept informed of progress and car was valeted

Service

as above, you went from completely satisfied to completely dissatisfied in one visit. you have a great sales guy in Freddie, the girls on reception at the service centre are excellent, behind the scenes staff and the manager very poor.

Service

Felt welcome on arrival, everything was ready including loan car. Car was ready on time and cleaned.

Service
Great feedback, thank you. Regards, Mark Althorp, Head of Business.

Graham was very helpful

Service
I appreciate you taking the time to write in, and I have passed your comments onto Graham with thanks. Regards, Mark Althorp, Head of Business.

There phone ring and ring. After about 10 to 15 call and a call to the sales department did someone call me. Really bad

Service

I have always found the service centre at Ash very very helpful and extremely friendly staff. In particular Steve the MOT engineer, he is fabulous. Just such a nice honest person to talk to,

Service

Unable to book service online. Error messages at end of processDidn't return calls when made to book service

Service

Sorted quickly

Service

Friendly staff. Efficient service department.

Service

Very helpful, works finished to a high standard

Service

They really helped in An urgent situation, nothing was too much trouble

Service

Quick and profesional approach, with exellent result.

Service

Would have given 5 stars if they had had a shuttle service like other BMW branches

Service

Everything done and they picked up on an issue that I was not aware of

Service

Once contacted there was a lack of communication and I had to do the chasing to see where in the process my car was as it went in for a breakdown fix. Also I was not phoned to explain the potential cost of repair.

Service

Like I say all built on your customer service

Service

Only 4 stars this time, service rep was 5, very atentive and keeping me un to date through the day. But during the winter check you inflated all of my tyres to 10 PSI over what they should be. Lets just say it was an interesting drive home!

Service

Although I booked the car for a service, among other things, I was informed it was not yet due

Service

Good service provided, Service team on the day were great.

Service

High service costs

Service

Major service done. Car faltered. Brought back the next day but the car was not looked at for 3 days. Not impressed with the standard of work. I still seek to speak to the service manager for some kind of remuneration

Service

Not enough oil in the engine after a oil service. Plus a small chip in my windscreen that wasn't there before.

Service

Friendly staff. However, the time it took was quite a bit longer than quoted.

Service

Very courteous staff, did my repair under warranty in a day as they said they would. Gave my vehicle a tyre and brake check (I didn't ask for it), filled my windscreen wash fluid (I didn't ask them to) so very pleased and they are worthy of BMW brand

Service

The necessary work was done, I was kept well informed and all staff were very courteous.

Service

Not great1) Nearly £700 for what looks like a very routine service not good value2) Car late on collection by about an hour3) Car not valeted to a good standard4) Car no chargedOn the plus side, my Contact Graham, was great -

Service

Very prompt

Service

It's difficult to get a slot within the week, but managed to get one that suited us in the end

Service

During some warranty work, the car suffered some minor accidental damage in the workshop. This was dealt with efficiently and sympathetically by the bodyshop at Hindhead free of charge. The original fault was corrected successfully.

Service

The automated emails from BMW felt a bit removed form the experience, its a bit like ordering a car from Amazon

Sales

My car was delivered with in a week

Sales

the whole process was seamless - the team there could not have been more helpful - took note of all my needs and made the deal to fit them

Sales

I actually became very ill with Meningitis just before collecting the car and Barons as always have accommodated my needs for a swift delivery very well. Please note considering above that I have gone back to Barons. Considering above

Sales

Completely satisfied, couldn’t of asked for more was brilliant

Sales

Great Sales guys, very knowledgeable

Sales

Very helpful, efficient and friendly service.

Sales

Negatives were: 3 month delivery period; too much time spent on selling supplementary insurance products - blamed on FSA; and a 10 day clearance rule for cheques, when banks now have to clear in 2 days, which was explained as "BMW policy".

Sales

Wonderful overall experience

Sales

The service centre could not do enough to make you feel welcome

Sales

Dealer looked after me completely

Sales

Nick Dempsey Very helpful salesperson

Sales

As per answer one. It took some 40 emails and numerous calls to sort this.

Sales

Freddie the salesman was awesome and made sure I found a car that fit my budget BUT the car was covered in scratches and had a dent upon handover, the dent has been removed by barons and an attempt to remove scratches made but they are still there

Sales

The purchase and the handover off my vehicle, couldn't be faulted. However, there were delays replying to emails and mistakes made on documents regarding the incorrect spelling of my name.

Sales

Very good experience from the BMW Centre used - the process for securing a car that it in the system does appear to be very manual (depending on where the car is) - causing a delay in confirmation that the vehicle was available

Sales

I received good service which allowed me to decide on which model and spec I wanted

Sales
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business.

Our sales executive Freddie was always available (even on his weekend off)Every staff member was ready to help & the facility’s available were clean & well presented.

Sales
I appreciate you taking the time to write in, and I have passed your comments onto Freddie with thanks. I hope that you are enjoying your new BMW, and thank you for your business. Regards, Mark Althorp, Head of Business.

Friendly, helpful and wasn't pushy like other companies can be. Listened to what my needs were, listened to the budget I had and stuck to it. Great customer experience!

Sales
Thank you for taking the time to write in with your lovely feedback which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business

Very helpful, accommodating and patient!

Sales
Superb feedback, thank you. Regards, Mark Althorp, Head of Business.

The only problem was the length of time it took to get a car available to test drive

Sales
Thank you for giving us your comments, which will be really useful as part of our ongoing customer training programme. Regards, Mark Althorp, Head of Business.

Louis Hale was very professional, hard working and diligent and deserves recognition for the sale and good experience throughout the process.

Sales
Wonderful feedback which I have shared with Louis, thank you. Regards, Mark Althorp, Head of Business.

Excellent sales team

Sales
Thank you for taking the time to write in with your thoughts, much appreciated. Regards, Mark Althorp, Head of Business

Nick is a great salesman, very attentive and professional.

Sales
I appreciate you taking the time to write in, and I have passed your comments onto Nick with thanks. I hope that you are enjoying your new BMW, and thank you for your business. Regards, Mark Althorp, Head of Business.

Nick Dempsey was very helpful throughout the process

Sales
I thoroughly enjoyed reading your wonderful comments which I have shared with Nick Dempsey. Thank you for taking the time to write in and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

From placing the order to the actual delivery, I was kept informed of progress at regular intervals. The whole process was very streamlined and they did what they said they would do!

Sales
Thank you for giving us your fabulous comments which will be really useful as part of our ongoing customer training programme, and I will share your thoughts with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business.