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About Barons Farnborough

We maintain the highest possible standards at all times, whether you are new or existing customer.

Meet the team

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Dan Leeds

Head of Business

Mark Lewis

General Sales Manager

Tiffany King

Business Manager

Neil Fradgley

Business Manager

Nikki Hall

Retention Specialist

Brogan Fielden

Retention Specialist

Nick Dempsey

New Car Sales Executive

Freddie Staines

New Car Sales Executive & Motability Specialist

George Gill

New Car Sales Executive

Lee Mackel

New Car Sales Executive & Motability Specialist

Louis Hale

New Car Sales Executive & Motability Specialist

Tom Dodd

Used Car Sales Executive

Richard Thorne

Used Car Sales Executive

Sam Webber

Used Car Sales Executive

Barry Hayward

Used Car Sales Executive

Kenny Parker

New Car Sales Administrator

Nicky Judd

Used Car Sales Administrator

David Morris

Sales Co-ordinator

Jade McArthur

Reception Manager

Karen Budge

Receptionist

Samantha Lloyd

Receptionist

Sanchia Gallifent

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Work completed to schedule - good Covid mitigation in place

Service

Everything dealt with efficiently and in good time.

Service

Whoever delta with me was very friendly and gave excellent customer service

Service

I was fitted in at the last minute because my battery was flat and in need of replacement. The work was carried out very quickly and efficiently allowing me to get on with my life.

Service

Helpful and knowledgeable team. Thoughtful even ensuring on collection that the car was at the front of the building and so easy to drive away, so thank you

Service

I was kept updated by phone / e-mail

Service

The service received was excellent and I was kept informed throughout the whole process.

Service

Friendly staff

Service

The staff were polite and professional, whilst still being friendly.

Service

I was seen almost right away

Service

Charlie & Gary were very helpful and made us feel valued as customers.

Service

Did what they said would do

Service

Tom was fantastic from start to finish. It made buying the car a real pleasure. Our daughter is now considering a BMW and she will definitely come back to Farnborough.

Service

Customer service completely satisfactory.

Service

we had a great service from Freddie

Service

The service department are always excellent in The work they do.

Service

Good service ,polite and friendly staff and car ready on time.

Service

Completely satisfied. The team kept me updated with some unforeseen issues but it was resolved and I was completely satisfied.

Service

I was very very happy with the service at received at BMW Farnborough. I had a conversation with the Service Centre Manager about a software update required to the car and he was very friendly, accommodating, down to earth and pleasure to deal with.

Service

They did precisely what they promised.

Service

Friendly and helpful. Did what they needed to do well!

Service

Very easy, great communication - brilliant service (especially Gary Holmes)

Service

Friendly staff

Service

Attitude of staff, most helpful and welcoming

Service

Miss Maddie Smart was fantastic and needs rewarding for her most excellent customer service

Service

Easy and quick

Service

Kept informed all the time

Service

Handled with great advice from the start from Andy. Mike then looked after the service side of things with regular updates. Always happy to answer my many questions and follow up with technicians which was greatly appreciated.

Service

Good customer service and good communication

Service

Completed the work on time and the cost was clear before I left the car with the service. Staff is knowledgeable and go the extra mile to offer you an even better service next time.

Service

Always very helpful and professional...even during these strange times!

Service

Easy to organise & manage. I have faith in the work done and knowing that my car is reliable.

Service

Excellent customer service

Service

Timely service. Good service looking into customer needs. Arranges pixk up or courtesy car.

Service

Got me back in quickly for repair post MOT

Service

Work carried out well.

Service

Good attentive service and a lovely loan car. In fact is has given me thoughts about changing my car.

Service

Very accommodating.

Service

Al works completed, on time, at a price quoted, to my satisfaction

Service

Very satisfied

Service

Very polite, courteous and professional from booking my vehicle in to servicing.

Service

The dealership did what then could under COVID limitations and looked after me while the car was off the road.

Service

Booking in was simple. The team kept me informed of the progress during the day and stayed 15 minutes late to allow me to collect the car in the evening. Can't really ask for more.

Service

The service department fitted the winter wheel set on my X5 in their normal efficient and responsive way.

Service

Professionalism at its highest. I felt safe going into the service centre with all the measures in place because of COVID. The staff are very professional and serviced my car while I waited and it was ready within the time they had stipulated.

Service

I can't find anything to complain about. Polite staff and seem very efficient.

Service

Completely satisfied. I've bought many cats from this dealership and have always found them to be excellent

Sales

Was very slick and easy! Everyone was so helpful and friendly.

Sales

Very clear. Most of the paperwork was completed prior to me picking up.

Sales

Completely satisfied, even with the COVID restrictions, it was a pleasant experience.

Sales

Nice and easy, and Nick is very helpful and friendly.