Loading...

About Barons Farnborough

We maintain the highest possible standards at all times, whether you are new or existing customer.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Dan Leeds

Head of Business

Mark Lewis

General Sales Manager

Tiffany King

Business Manager

Neil Fradgley

Business Manager

Nikki Hall

Retention Specialist

Brogan Fielden

Retention Specialist

Nick Dempsey

New Car Sales Executive

Freddie Staines

New Car Sales Executive & Motability Specialist

George Gill

New Car Sales Executive

Lee Mackel

New Car Sales Executive & Motability Specialist

Louis Hale

New Car Sales Executive & Motability Specialist

Tom Dodd

Used Car Sales Executive

Richard Thorne

Used Car Sales Executive

Sam Webber

Used Car Sales Executive

Barry Hayward

Used Car Sales Executive

Kenny Parker

New Car Sales Administrator

Nicky Judd

Used Car Sales Administrator

David Morris

Sales Co-ordinator

Jade McArthur

Reception Manager

Karen Budge

Receptionist

Samantha Lloyd

Receptionist

Sanchia Gallifent

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Handled with great advice from the start from Andy. Mike then looked after the service side of things with regular updates. Always happy to answer my many questions and follow up with technicians which was greatly appreciated.

Service

Kept informed all the time

Service

Good customer service and good communication

Service

Completed the work on time and the cost was clear before I left the car with the service. Staff is knowledgeable and go the extra mile to offer you an even better service next time.

Service

Easy to organise & manage. I have faith in the work done and knowing that my car is reliable.

Service

Always very helpful and professional...even during these strange times!

Service

Excellent customer service

Service

Timely service. Good service looking into customer needs. Arranges pixk up or courtesy car.

Service

Got me back in quickly for repair post MOT

Service

Work carried out well.

Service

Good attentive service and a lovely loan car. In fact is has given me thoughts about changing my car.

Service

Very accommodating.

Service

Very satisfied

Service

Al works completed, on time, at a price quoted, to my satisfaction

Service

Very polite, courteous and professional from booking my vehicle in to servicing.

Service

The dealership did what then could under COVID limitations and looked after me while the car was off the road.

Service

I can't find anything to complain about. Polite staff and seem very efficient.

Service

The service department fitted the winter wheel set on my X5 in their normal efficient and responsive way.

Service

Professionalism at its highest. I felt safe going into the service centre with all the measures in place because of COVID. The staff are very professional and serviced my car while I waited and it was ready within the time they had stipulated.

Service

Booking in was simple. The team kept me informed of the progress during the day and stayed 15 minutes late to allow me to collect the car in the evening. Can't really ask for more.

Service

All good - did what was booked and dealt with emerging issue on time and within price quote.

Service

Completed on time and at a reasonable cost with friendly, professional staff.

Service

Very professional

Service

Points which I had raised requiring attention were fully dealt with.

Service

Everything was fine.

Service

Everything was done efficiently and on time.

Service

From the point of requesting a service appointment to the actual service taking place the whole process was without fuss and very efficient. From a customer perspective this was extremely helpful.

Service

Work carried out as agreed and on time.

Service

Barons always give me good service.

Service

everything needed was done with a clear explanation.

Service

No issues with service booking

Service

Mike has been fantastic and Barrons have been exceptionally helpful and this is much appreciated.

Service

Having used you for car servicing for 10 years, I have never experienced any problems.

Service

Very good customer service

Service

Both Richard and Mark made the whole experience a pleasure to purchase a used BMW from them. Great friendly approach and always make me and my family comfortable.

Service

All dealt very well

Service

Very happen with the quantity of service received

Service

Always Good service

Service

Helpful front desk, followed up the day before

Service

No issues

Service

No problems

Service

Very good and helpful but no car wash and quite a long wait till MOT appointment available

Service

They made the whole process really straightforward and easy

Service

Was able to book at a good time for me. Kept me informed. Completed everything on time so that I could go to an appointment in the afternoon.

Service

All communications were via Mike who conducted himself in a friendly, courteous and professional manner, while showing a passion to get the job done correctly and ensure the customer is happy.

Service

Even with Covid restrictions dropping off and collecting the vehicle was made effortless. Great setup at the centre.

Service

Completely satisfied with the whole experience.

Service

Nice and easy, and Nick is very helpful and friendly.

Sales

Nick Dempsey did an excellent job. Most importantly he planted the idea that I could afford what I really wanted - an 8 Series - when I had convinced myself I couldn`t. He gave me a very good deal too.

Sales

Lee the sales person we dealt with was excellent and kept us informed at every stage of the process.

Sales

Nick D was a great and spent a lot of time with us making sure we got the right model of car for our needs.

Sales

Couldn't fault the experience :-)

Sales

The sales experience was good. Nick had good customer service and I could pick up at a time convenient to me.

Sales

Despite to Covid-19 precations, the purchase process was still relaxed and enjoyable.

Sales

we came to a deal that suited both parties

Sales

Very pleased with the process and all my concerns during the present difficult times were addressed.

Sales

Great showroom, very clear salesman

Sales

Your sales representative, Nick Dempsey, was extremely accomodating and helpful thoroughout the process.

Sales

Painless process during which I felt safe given the current Covid conditions

Sales

Freddie Staines was very helpful throughout and I never felt pressured into anything. Any questions I had were well answered by Freddie who was very knowledgeable about the car.

Sales

Purchase and exchange of current car was easy from start to finish.

Sales

I got the car I wanted with the specification that I asked for. Everything was done exactly as promised.

Sales

The whole process was managed very professional and importantly, I was kept up to date as the sale progressed.

Sales

Thorough knowledge of all the options and honest help. Help setting up telephones etc.

Sales

Car was beautifully presented and Louis was ready on time. Handover was quick and simple and we were in our way quickly. Social distancing measures were well implemented

Sales

The whole experience was special

Sales

amazing staff

Sales

Extremely pleased. Everyone was upbeat, covid19 procedure was top rate

Sales

Brilliant nice job. I work all the time and it was nice to have a bit of a break and fun. The car was looking fabulous when I picked it up and much better than I imagine

Sales

After deciding what I wanted before lockdown, the car was held up in the factory but we kept in touch until it was all ready.