Despite a few issues in the past, Barons have really improved over the past couple of years after you get past the call centre
The car was ready to pick up in a immaculate condition after Kerry getting the car ready on a very tight turn around. Kerry was very helpful and even after the pick up we had a few issues with a door which she kindly sorted when it was an after sales
When making the booking I asked whether appointment was at Farnborough or Ash Vale and was told explicitly Farnborough by the agent. When arriving at the showroom I was told by reception staff call staff often make that mistake and it was Ash Vale.
Lee Mackel was excellent as where his colleagues
Top class service , communications and professional behaviour
Service was easy to arrange and both the drop-off and pick-up very efficient
Professional and friendly service manager
they were slow to bring come out and see me on arrival and were expecting me to wait around but I had already said I would not stay. I preferred the show room last time.
The driver side heating seat stopped working after the car service and I'm now being told to pay £160 + to fix. It was working perfectly ok before the service!
Excellent customer service and the warranty work on my vehicle was completed to my satisfaction against a sensible timescale. Provision of a courtesy car was also very useful. I was kept fully up to date during the work.
All my questions were answered and the car was handed back in a good clean condition and explanation of all my questions .
Very good service, car cleaned and good communications throughout the process
No issues car sorted on time
ready in the time they said
No problem at the service centre but trying to contact it by phone was a problem and when I eventually got through I was held on hold for a long period of time.
I was particularly impressed with the video they provided showing me what had been done to the car. Very helpful to a widow who always left everything to do with the car to her husband.
Excellent service, everything was explained in detail.
Serviced on time at reasonable cost. Clear explanation of status and potential future warnings.
Easy to book in and collect as I only work 200 metres away!
Staf are friendly and competent
Had the car for 9 days to fix the headliner and heater box - far too long, no courtesy car for several days leaving us without a car and/or reliant on son for transport.
Serviced my car ahead of scheduled time. Car cleaned and comprehensive detailed summary of worked completed.
My second appointment was dealt with extremely well by the young lady on reception.
Booked car in for basic oil change. Technician broke oil filter housing and then I had 4 days of negotiations as the dealership expected me to claim for this on my extended warranty. Not going to happen. In the end sense was seen and it was covered.
All work was completed and ready when promised. Really liked that the staff person was honest and gave a helpful assessment of vehicle, and what we need to look at next time.
Very satisfied with the effort and the time taken to remedy the issues under warranty
Barons deserved my business. It was between Hook BMW or Barons - Kerry was fantastic - proactive from the start, and in the end the two deals were almost exactly the same. Although I had bought an M3 from Hook, Kerry deserved the business.
For the reasons above. I would give a 4* for the way the engineer sorted out a new tyre so the car could pass the MOT.
Easy to contact and very helpful.
I have always had very good service from all staff at Barons
Prompt attention by the Service Engineer.
Bluetooth settings had changed albeit I was assured this was not part of the service. I know what I found so Unless you have a ghost that does it.........
As I have written before, every one and everything thing about my visit to Barons was just right.
This is due to the ongoing issue about service records, mainly!
Much improved from my last experience, good communication and service
Car collected and delivered on time.
Wish they wouldn't move the seat in every direction possible when only moving the vehicle a very short distance
Prompt and polite. Informative. BUT My issue was that the car locked me in with no manual intervention. This must surely be a high risk problem that requires urgent attention yet I did not feel that this would be the case!!!!
Fixed the lights successfully
Everything carried out to a high standard and great service from the team at Barons
Friendly staff and a good service always given.
They take the time to explain everything to you, and they are great people to do business with
Problem isn't fixed and will require further work to rectify it
The service itself was fine but I was told it would take 90 mins so planned my work day around this. However, it took circa 140 mins . Also, i was given a rating of amber on all 4 tyres but was then told that it was fine and not to worry
After the service was completed I did have to wait quite a long time while I assume paperwork was finished
Very easy to organise and I could work at the reception centre while I waited.
Very helpful whenever I call, from the receptionist to the workshop everyone does whatever is needed to help.
easy and helpful booking friendly staff I liked the briefing before and after I liked the car being given back clean - thank you!
Really deserve a 6 star... Even the reception staff are brilliant.. Warm and welcoming.. loved it..
Again, a lack of good customer service skills.
See above: Online booking system is hopelessly inefficient and disconnected from the BMW service team. The online system is for BMW's benefit and not your customers. It takes 7 days to get a common item like a shock absorber!
Professional and friendly.
Good atmosphere and friendly helpful people
Excellent service in all respects
I had the phone put down on me one evening when I was speaking to one of your advisors about booking my car in for a service mot and recall for no reason I think this is because it was getting late I'm the day and when I rang back up again no one was
Always very polite and accommodating
As above comments, not the quality of service I had previously experienced from Barons.
The basic problem of rattles with the car has not been solved. It it important to emphasise the staff are polite, welcoming and helpful.
Service personnel are liars and cheats trying to con customers, and could do with some basic training in how to treat customers with respect, also.
Was dealt with on time. Service manager D'Arcy Matthews was very helpful and also arranged a lift back to the office with another customer. Kept informed of progress. Car ready when arrived for pick up and dealt with quickly.
Always endeavour to fit in my service to suit my schedule
Louis Hale was brilliant and really helpful.
Freddie the sales manager we dealt with was helpful and thorough in his explanation of what was available. Only criticism is the economy of the vehicle is falling well short of the figure he indicated we should achieve. Hopefully this will improve.
Louis was great, however had an a problem Christmas Eve and received no help or support
Best experience I have had to date with a bmw centre head and shoulders above previous experiences
Excellent service overall
Lovely welcoming environment, great service, and I felt I got a good deal
The salesman Richard was so interested in us and what we wanted, he was exceptional.
Freddie and the team always look after me
Realised I could have got a slightly better deal elsewhere. No gift on collection.
Very happy with the delivery of a new car, including the disposal of my old car
No issues at all with the purchase and delivery of the new vehicle. HOWEVER I would like to have the opportunity to complete a survey regarding the hand back of the previous vehicle. This was not up to BMW standards.
Couldn't ask for anymore. Pleased with my car and the service was fantastic.
Barons Farnborough
Hampshire
