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I took a month for the service to see to my car. Reported 7th December 2018 first available slot 9th January 2019During this period I had no sat mac no radio no telephone no internet nothing but a distracting rolling screen. Customer service nothing
Changes to reception looks very good much more customer friendly. Staff seemed happier this visit
friendly and efficient service. Got the MOT completed within the time frame specified
Staff were nice: my mechanic was helpful. The waiting area was small but the coffee was ok, it was warm, light and comfortable and there were newspapers and wifi.
I needed the dreaded run-flat tyre sourced and fitted quickly. barons did it.
Great staff who have very good people skills.
All work completed satisfactorily as planned.
Whilst the end result was ok the process from the beginning was painful. It was apparent from the word go that Barons Farnborough have insufficient capacity for the catchment area.
Fast and efficient service and Car came back clean and shiny.
Prompt efficient service from everyone I have come into contact with.
Welcoming, good service,
Very helpful and gave us good information
Reception good, arrived early & was seen straight away, mot tester was very prompt .
Price was very competitive and car was returned having been cleaned inside and out which I wasn't expecting just for having the front brake pads replaced
I was told that there will inside hoover done for my car but a basic cleaning was also missing. For ex dashboard was dusty and chips falling on floor was also not cleaned so not sure what kind of hoover cleaning done. Apart from this service was ok
Quality of work was good
My car has been with you twice and while I am mostly happy, Micheal, on my first visit did acknowledge he forgot to keep me up to date. On the other hand Graham wa extremely helpful and went out of his way to provide me with information.
Read my answer to question 1 Michael Helps gave me his details if i any future problems occur and helped put my faith back in barons
Customer liaison (Maddy) was very good, as was timing and performance.
I would have been satisfied if the snags I asked to be looked at had been rather than me being told when collecting the car there had not been time to look at them. I called the week before to detail the problem that needed diagnosis by the way.
Zoe on the service reception was really good, polite, attentive, however after that it goes down hill, response times from phone calls were poor. Refusal to carry out my instructions resulted in the car being removed and being repaired elsewhere
Never had any complaints always well looked after, sometimes have a to wait for an available service slot but you cant help being busy.
I was fully satisfied
Booking was a nightmare. Once booked the service went ahead OK. Notification of completion of the service was delayed due to a power cut.
They said they did our tyre pressures but didn't do.
Super friendly staff where everything was taken care of.
Easy of booking arrangement and communication arranged collect/return of vehicle great valley also on car
After annual service vehicle was released with warning lights. Fog light failure.
The cars we drive are automatic - courtesy car was manual with no question if that was alright.
Initial enquiry to book was very poor . Had to ring 3 times and left a message , no one called back customer rep could have been friendlier especially at drop off Car was not cleaned properly upon return . Overall not sure I will return
The Service Manager was helpful and carried out the paperwork in a speedy and professional manner. It was easy to book the service at a time that suited me and the service was completed in the time agreed.
Polite staff informed staff
Extremely disappointing booking process - had to rebook original booking as only 1 day was allocated for col & ret (later advised 2 days req). Fast track service booked but despite clearly stating all the work required insufficient time was allocated
1. when I made the service booking, no one told me that the work would be carried out at Ash Vale. When I took my car in to Farnborough I was told "you have come to the wrong place" - as if this was my fault.
Again, always a very good service, very friendly staff and good facilities eg coffee machines
Useful reminder ahead of servicing, convenient options for getting the work done, clear pricing and solid communication throughout. A great job, done in a great way.
Timely service and car valeting
All work completed, I was kept informed of progress and car was valeted
as above, you went from completely satisfied to completely dissatisfied in one visit. you have a great sales guy in Freddie, the girls on reception at the service centre are excellent, behind the scenes staff and the manager very poor.
Felt welcome on arrival, everything was ready including loan car. Car was ready on time and cleaned.
Great feedback, thank you. Regards, Mark Althorp, Head of Business.
Graham was very helpful
I appreciate you taking the time to write in, and I have passed your comments onto Graham with thanks. Regards, Mark Althorp, Head of Business.
There phone ring and ring. After about 10 to 15 call and a call to the sales department did someone call me. Really bad
I have always found the service centre at Ash very very helpful and extremely friendly staff. In particular Steve the MOT engineer, he is fabulous. Just such a nice honest person to talk to,
Unable to book service online. Error messages at end of processDidn't return calls when made to book service
Friendly staff. Efficient service department.
Very helpful, works finished to a high standard
They really helped in An urgent situation, nothing was too much trouble
Quick and profesional approach, with exellent result.
Would have given 5 stars if they had had a shuttle service like other BMW branches
Everything done and they picked up on an issue that I was not aware of
Once contacted there was a lack of communication and I had to do the chasing to see where in the process my car was as it went in for a breakdown fix. Also I was not phoned to explain the potential cost of repair.
Like I say all built on your customer service
Only 4 stars this time, service rep was 5, very atentive and keeping me un to date through the day. But during the winter check you inflated all of my tyres to 10 PSI over what they should be. Lets just say it was an interesting drive home!
Although I booked the car for a service, among other things, I was informed it was not yet due
Good service provided, Service team on the day were great.
High service costs
Major service done. Car faltered. Brought back the next day but the car was not looked at for 3 days. Not impressed with the standard of work. I still seek to speak to the service manager for some kind of remuneration
Not enough oil in the engine after a oil service. Plus a small chip in my windscreen that wasn't there before.
Friendly staff. However, the time it took was quite a bit longer than quoted.
Very courteous staff, did my repair under warranty in a day as they said they would. Gave my vehicle a tyre and brake check (I didn't ask for it), filled my windscreen wash fluid (I didn't ask them to) so very pleased and they are worthy of BMW brand
The necessary work was done, I was kept well informed and all staff were very courteous.
Not great1) Nearly £700 for what looks like a very routine service not good value2) Car late on collection by about an hour3) Car not valeted to a good standard4) Car no chargedOn the plus side, my Contact Graham, was great -
It's difficult to get a slot within the week, but managed to get one that suited us in the end
During some warranty work, the car suffered some minor accidental damage in the workshop. This was dealt with efficiently and sympathetically by the bodyshop at Hindhead free of charge. The original fault was corrected successfully.
The automated emails from BMW felt a bit removed form the experience, its a bit like ordering a car from Amazon
My car was delivered with in a week
the whole process was seamless - the team there could not have been more helpful - took note of all my needs and made the deal to fit them
I actually became very ill with Meningitis just before collecting the car and Barons as always have accommodated my needs for a swift delivery very well. Please note considering above that I have gone back to Barons. Considering above
Completely satisfied, couldnt of asked for more was brilliant
Great Sales guys, very knowledgeable
Very helpful, efficient and friendly service.
Negatives were: 3 month delivery period; too much time spent on selling supplementary insurance products - blamed on FSA; and a 10 day clearance rule for cheques, when banks now have to clear in 2 days, which was explained as "BMW policy".
Wonderful overall experience
The service centre could not do enough to make you feel welcome
Dealer looked after me completely
Nick Dempsey Very helpful salesperson
As per answer one. It took some 40 emails and numerous calls to sort this.
Freddie the salesman was awesome and made sure I found a car that fit my budget BUT the car was covered in scratches and had a dent upon handover, the dent has been removed by barons and an attempt to remove scratches made but they are still there
The purchase and the handover off my vehicle, couldn't be faulted. However, there were delays replying to emails and mistakes made on documents regarding the incorrect spelling of my name.
Very good experience from the BMW Centre used - the process for securing a car that it in the system does appear to be very manual (depending on where the car is) - causing a delay in confirmation that the vehicle was available
I received good service which allowed me to decide on which model and spec I wanted
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business.
Our sales executive Freddie was always available (even on his weekend off)Every staff member was ready to help & the facilitys available were clean & well presented.
I appreciate you taking the time to write in, and I have passed your comments onto Freddie with thanks. I hope that you are enjoying your new BMW, and thank you for your business. Regards, Mark Althorp, Head of Business.
Friendly, helpful and wasn't pushy like other companies can be. Listened to what my needs were, listened to the budget I had and stuck to it. Great customer experience!
Thank you for taking the time to write in with your lovely feedback which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business
Very helpful, accommodating and patient!
Superb feedback, thank you. Regards, Mark Althorp, Head of Business.
The only problem was the length of time it took to get a car available to test drive
Thank you for giving us your comments, which will be really useful as part of our ongoing customer training programme. Regards, Mark Althorp, Head of Business.
Louis Hale was very professional, hard working and diligent and deserves recognition for the sale and good experience throughout the process.
Wonderful feedback which I have shared with Louis, thank you. Regards, Mark Althorp, Head of Business.
Excellent sales team
Thank you for taking the time to write in with your thoughts, much appreciated. Regards, Mark Althorp, Head of Business
Nick is a great salesman, very attentive and professional.
I appreciate you taking the time to write in, and I have passed your comments onto Nick with thanks. I hope that you are enjoying your new BMW, and thank you for your business. Regards, Mark Althorp, Head of Business.
Nick Dempsey was very helpful throughout the process
I thoroughly enjoyed reading your wonderful comments which I have shared with Nick Dempsey. Thank you for taking the time to write in and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.
From placing the order to the actual delivery, I was kept informed of progress at regular intervals. The whole process was very streamlined and they did what they said they would do!
Thank you for giving us your fabulous comments which will be really useful as part of our ongoing customer training programme, and I will share your thoughts with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business.