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About Barons Farnborough

We maintain the highest possible standards at all times, whether you are new or existing customer.

Meet the team

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Mark Althorp

Head of Business

Dan Leeds

General Sales Manager

Mark Lewis

Retail Sales Manager

Tiffany King

Business Manager

Neil Fradgley

Business Manager

Richard Thorne

Senior Used Car Sales Executive

Freddie Staines

New Car Sales Executive & Motability Specialist

Barry Hayward

Used Car Sales Executive

Kerry Welch

New Car Sales Executive

Tom Dodd

Used Car Sales Executive

Nikki Hall

Loyalty Specialist

Chris Loveland

Product Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Overall satisfied. Took a little longer than expected and some items on my end of warranty check were not picked up until I pointed them out.

Service

First time back in main showroom for minor service, able to work after a look at new models.

Service

It may be a central booking issue but trying to get a date was not easy. Being told that I would have to pay for collection and delivery. Final main issues were the call after my car was driven off to advise the service was not covered as part of my

Service

I am unable to give fair/favourable feedback, due to the lack of reply to a letter of complaint, dated 21st April, regarding incorrect services from the BWM agent in Lysons Avenue Aldershot.

Service

Really poor valeting, but Barons agreed it could be returned for a proper clean. I couldn't afford the time at present. Fuel gauge could not be repaired without removal of fuel tank. I agreed to defer this job in case their "fix" worked. Not yet know

Service

All absolutely fine.

Service

Quick and professional.

Service

For reasons outlined above.

Service

The MOT was excellent. The paperwork was not complete although I had been told the car was ready to collect. The car had not been washed as promised.

Service

Resolved issue. I asked a further thing but not looked at

Service

I refer to my previous answer.

Service

As above

Service

Work was completed as expected. Regular contact was maintained providing updates on progress and explaining delays

Service

Booking was good. Wasn't kept waiting and the issue was fixed.

Service

Everybody at Farnborough on the ball. Efficient, friendly and helpful.

Service

In approaching 25 years of BMW ownership Michael Helps is consistently the best Service Adviser I have ever dealt with. Barons also have a good track record for resolving technical issues with my car.

Service

They did what was needed (an MOT) and washed my car too.

Service

I received my car back Thursday before the Easter weekend. It had it's first service and the IT was re-booted/updated. Very hot weather, stuck on motorway, AirCon u/s Due to re-boot? Phoned on Tuesday, overflow answered, call u back but didn't. Poor!

Service

I couldn't get a job carried out during it's time there, so had to book another appointment.

Service

done on time

Service

Ok nothing to add

Service

The overall service is excellent.

Service

Great friendly service.

Service

1. It took me 15 minutes to find a parking space when i first brought the car in. 2. I brought the car in for an MOT but afterwards I was told I would have to wait a month for brake fluid change and front disc replacement. This was unacceptable

Service

Was given nothing but excellent service

Service

Excellent staff and treated well

Service

Car was serviced and cleaned

Service

The team at Barons were very professional and attentive in particular Emma Edmundson who went the extra mile to help resolve the issue with my car.

Service

The customer service was excellent. Charlotte was very happy, efficient and professional. She kept me fully informed and had me quickly on my way

Service

staff updated me all the time and supply of coffee is second to none

Service

Service was good when when we finally got a booking, unfortunately it took a month to get said booking.

Service

Problem solved quickly and efficiently.

Service

Couldn't have been better.

Service

My 520 d was serviced but when I drove it home there was smoke coming from the enginine bay. When I reported it all I got was bring it back. No apology, no offer to come and collect. Even when I asked the response was we don't do that. Very poor.

Service

I was generally satisfied with the work and the reception team. I did not like the long waiting time to book the service as the earliest they could fit me in was 3 weeks. I also wanted an MOT so had to take the car elsewhere for this.

Service

They struggled with the update they had to do. Took two days and didn't seem to know what the update was for Gave me a poor loan car when I requested an automatic. Scratched rear bumper on washing the car which unfortunately I noticed after the event

Service

You took my car in as a breakdown, so I understood it would take some time to repair. But it took a week, even though the fault was diagnosed immediately. I thought this was quite a long time.

Service

Would have been completely satisfied if I could have booked my MoT and Brake Fluid Service together while I waited.

Service

In for 48 hrs had to fend for my self, plus no help to return the car,not a Happy chap.

Service

The faulty EGR was fixed and it was done quickly and with no issues. Great communication.

Service

work completed in given time car cleaned and checked

Service

No hiccups.

Service

The cr was in for MoT and if time carryout a brake service. Brake not done as run out of time. The car was left at 8am and picked up 3pm

Service

Met all my expectations and beyond on this occasion. Friendly, efficient and professional.

Service

To be completely satisfied the BMW documentation provided needed to be correct. It wasn't and I spent a very frustrating hour or so trying to connect my smartphone to the cameras only to find both the SSID and password supplied were incorrect.

Service

I was happy with the service overall but this is the third occasion that the car has been into the centre for the same problem and is still not fixed. It is booked in again in May for further investigations.

Service

Completely satisfied, everything ran very smoothly

Service

Did not complete my service manual as requested several times

Service

Think previous question provides answer. However, please see my comments in item 4, unfortunately ran out of space and did not complete my comments.??? these are a continuation !!! had to drive down to workshop to obtain details from service enginee

Service

Very polite service agent (Michael Helps) and high quality warranty work completed. However the courtesy car process needs improvement.

Service

Unable to contact you by phone

Service

Totally satisfied

Service

Service carried out to time while I waited in quiet and comfortable surroundings. Friendly staff. Only reasons for four stars were long wait for Fast Track appointment and inadequate customer parking at Lysons Avenue.

Service

Always a long wait for available appointments for both regular service and work . Fault diagnosed in November was eventually fixed in March. If you need a courtesy car - be prepared to wait even longer to get an appointment scheduled.

Service

Very helpful and Couteous

Service

well satisfied with the way the service was carried out

Service

Excellent, knowledgeable service from all staff.

Service

There was no communication between Reception and Service area. When I arrived, I checked in at Reception and was told to take a seat. 20 minutes later my husband phoned me to ask where I was - Service had called him saying I hadn't turned up!

Service

I had a dispute about the date, spoke a second time with someone at BMW and confirmed the date, Farnborough then said it was a month later when I arrived on the date. I requested the recording which I am still waiting for 6 weeks later

Service

The process was very smooth and all queries were dealt with in a friendly and professional manner.

Service

Service and MOT perfectly executed. My only complaint is that the car was showing that it needed brake pads serviced in 1000 miles, but I was not offered the opportunity to have that done early. I now have 600 miles to do and then take it in again!!

Service

Great service, just one item they could not resolve, but I was given good direction on what to do.

Service

Sorted my issue that had been ongoing

Service

Service staff pleasant, work done was fine. It was impossible to contact the service department for an update while the car was with you - I phoned over 8 times over 3 hours before I could speak to anyone who could help. This disrupted my afternoon

Service

Car ready when said it would be.

Service

Did what was required

Service

Its ok

Service

Excellent service

Service

My car was washed, but poor job on the interior.

Service

I raised an issue of the next device indicator not having been reset at the recent service and it was sorted with the MOT

Service

Customer service was great from buying the car to it's service. Always polite and helpful.

Service

Efficient and friendly. Would have liked a call to tell me it was ready.

Service

You don't just service my car and carry out an MOT inspection, you also keep me informed about tyre wear, and brake pad wear which helps me to anticipate what my costs will be going forward. You present my car beautifully vacuumed and wax washed,

Service

I have always got great service from Barons.

Service

VALUE OF DISCUSSION

Service

Impeccable service, really nice surroundings, I felt like a valued customer.

Service

Super service from the Barons service rep

Service

No issues

Service

Always had good service but in the past have had problems with quoting for unnecessary work, tyres, brakes etc.

Service

BMW made it easy for me to book my car in for a service and MOT on the same day. It was also collected and delivered back to me which was helpful.

Service

Happy issue was resolved

Service

Well treated by reception staff, coffee isn't so great though!!

Service

ok service could be better priced.

Service

One of the managers lives locally and he collects and returns my car. When you consider we live nearly 55 miles from Barons that is quite something!

Service

This was supposed to be a complete servicing along with car wash and vacuuming internally, I wasn't very happy at all as the internal was not vacuumed properly at all and the boot was not even vacuumed. Not happy with the service. The only one thing

Service

Unsure of the level of service, people have commented on how noisy my car is which has led me to notice it. I'm now not happy with my driving experience

Service

no problems

Service

Problems with the booking (at first attempt loan car not available, not made clear or followed up), difficult to get through on phone, gearbox oil leak issue not made clear, promised follow up did not take place. This used to be an exemplary centre.

Service

Freddie was very helpful.

Sales

Invited to launch and well looked after from initial request through to order

Sales

Could not fault the service we'll done

Sales

The team of Nick and Gary got everything done quickly and efficiently and delivered our new car in less than 3 hours!

Sales

All round good service, was not pressured by Sales assistant Louis, Car delivery was a little bit delayed, but Louis made sure i got a Free Loan car, which was pretty good.

Sales

They look after me well and the car was ready for me to look around with plenty of time.

Sales

Long history of private car purchasing with Richard Thorne at Barons of Farnborough

Sales

Nick did a great job throughout the sales process. I like the no pressure sales approach at Barons which is very different from some other BMW dealers. This is my third BMW I have bought from Barons.

Sales

Pre delivery and post delivery communications from sales person

Sales

From start to finish fantastic service. Mr Nicholas Dempsey is first class salesman.

Sales

The car was in perfect condition and the handover was carried out in a highly efficient and professional way.

Sales

Excellent friendly, efficient and professional customer service by Freddie Staines, Dan Leeds and everyone else at Barons Farnborough throughout the whole sales process.

Sales

Barons is extremely well run. I have other BMW dealers much closer to home and work but would only buy from Barons.

Sales

Very satisfied, those Biscoff biscuits hit the spot... also the receptionist was an absolute sort. 10/10 would bang.

Sales

We had to chase for the date to pick up the car, and then when we did hear back we were told it was the next day and we couldn't make it (we may have been able to make it if we were told). We shouldn't have had to chase for this

Sales

turned up and when the car got unveiled to me it was dirty and had scratches on the bonnet, I don't expect to pay all this monet for a brand new car and have ti in this state.

Sales

The process of purchase was very clear and simple. BMW keeps you up with every step of your car's production and delivery. The sales people are very helpful through the process.

Sales

Everyone kept in contact aNd the whole process was handled in a friendly and professional way. Louis aNd Tiffany deserve particular praise.

Sales

Always made to feel welcome when arriving and from the first person I met walking in to actually concluding the purchase received nothing but fantastic customer service.

Sales

Simply a top class dealer. Trust them to provide good advice and a good deal. Overall an enjoyable buying experience.

Sales

What was fantastic is that Kate Brooker made the experience and attended to my needs and queries. It was also a very nice touch having a separate area with a cover over the car revealing the 'beauty'...

Sales

Great product. It's a shame the M140I is being phased out.

Sales

I wanted the last blue M140i on the floor and I was given some crap answer as to why I could not have the blue but they can give me a white one. I just think that the car was promised to someone else that did not have finance yet.

Sales

Sales staff made everything easy and fun.

Sales

Completely satisfied drove my old car in and my new car out.

Sales

Louis kept me informed, helped with any queries I had, was easily contactable. Good customer Service

Sales

Nick was brilliant throughout our whole purchasing experience. Very friendly, approachable and very knowledgable about every vehicle. Nothing was too much trouble.

Sales

Simon was brilliant with the handover of my new car & the whole process was painless from start to finish.

Sales

Freddie Staines made me feel very welcome and helped make my dream come true. Tiffany king was also very kind and helpful, both great people. The process was done quick and very professional.

Sales

There was a handover and it was good. In hindsight I think some more time spent going over set up crireaia would have been good. Have had a subsequent session since at the bmw centre.

Sales

Good, informed and efficient service.

Sales

Barons have always been friendly, knowledgable and helpful.

Sales

Louis Hale was very clear and professional and managed the sale exceptionally well

Sales

Really felt welcome - genuine interest in our specific needs

Sales

No issues - sales staff attentive

Sales

All our requirements for the spec and purchase price met

Sales

They were welcoming, attentive and did exactly what they promised.

Sales

Super quick - helpful team!

Sales

Great place

Sales

For the reasons above. Helpful, providing good support information.