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Efficient and friendly. Would have liked a call to tell me it was ready.
Customer service was great from buying the car to it's service. Always polite and helpful.
You don't just service my car and carry out an MOT inspection, you also keep me informed about tyre wear, and brake pad wear which helps me to anticipate what my costs will be going forward. You present my car beautifully vacuumed and wax washed,
Impeccable service, really nice surroundings, I felt like a valued customer.
I have always got great service from Barons.
Super service from the Barons service rep
VALUE OF DISCUSSION
Always had good service but in the past have had problems with quoting for unnecessary work, tyres, brakes etc.
BMW made it easy for me to book my car in for a service and MOT on the same day. It was also collected and delivered back to me which was helpful.
Well treated by reception staff, coffee isn't so great though!!
Happy issue was resolved
ok service could be better priced.
One of the managers lives locally and he collects and returns my car. When you consider we live nearly 55 miles from Barons that is quite something!
This was supposed to be a complete servicing along with car wash and vacuuming internally, I wasn't very happy at all as the internal was not vacuumed properly at all and the boot was not even vacuumed. Not happy with the service. The only one thing
Unsure of the level of service, people have commented on how noisy my car is which has led me to notice it. I'm now not happy with my driving experience
Problems with the booking (at first attempt loan car not available, not made clear or followed up), difficult to get through on phone, gearbox oil leak issue not made clear, promised follow up did not take place. This used to be an exemplary centre.
Whilst for the first time in 13 years there were several items selected, which initially in part caused my vehicle to fail, these were later removed. Also having been asked to bring my vehicle in at 0830 ,The vehicle did enter the garage before 1030
As above, the service had to be booked a few times due to lack of care from your side
Poor response when telephoning - see below No problem with the service which was completed within the stated time.
Barons have always been very helpful and efficient
If the problem with the DAB Radio had been resolved I would have been completely satisfied. I am still losing the signal on occasion.
After sale service has been good because I am being given free courtesy wash and the recent problem on my car was fixed to my satisfaction.
Same as box one. You had the car for an extended period and these are problems which have been experienced since the car was collected. A brand new car. I wish I could give it back. Can I ?
Good work ,done in a time quoted.
Efficient from start to finish
Friendly and efficient service. Complimentary wash and vacuum was great and appreciated.
The team gave me a 5 star service and helped me with everything that I was unsure of.
The check sheet could be better also I have a nasty scratch on the bonnet, malicious damage by a third party, It was not pointed out or a
Excellent but a bit delayed prob because of ice
The service I received was prompt, courteous, efficient and well executed.
Very good service. Lead time to schedule the service a bit too long.
I can go about my day with the peace of mind that work will be completed, and i will be kept informed.
Service was of a good standard. Some costs are high (engine oil) warranty work was identified and completed. Temporary car service was not as expected from BMW. Barons staff were friendly and customer service was good. Central service desk was ok
Would have been 5 star but took longer than expected and glass not very clean.t
I took a month for the service to see to my car. Reported 7th December 2018 first available slot 9th January 2019During this period I had no sat mac no radio no telephone no internet nothing but a distracting rolling screen. Customer service nothing
Changes to reception looks very good much more customer friendly. Staff seemed happier this visit
friendly and efficient service. Got the MOT completed within the time frame specified
Staff were nice: my mechanic was helpful. The waiting area was small but the coffee was ok, it was warm, light and comfortable and there were newspapers and wifi.
Whilst the end result was ok the process from the beginning was painful. It was apparent from the word go that Barons Farnborough have insufficient capacity for the catchment area.
Great staff who have very good people skills.
All work completed satisfactorily as planned.
I needed the dreaded run-flat tyre sourced and fitted quickly. barons did it.
Welcoming, good service,
Prompt efficient service from everyone I have come into contact with.
Fast and efficient service and Car came back clean and shiny.
Very helpful and gave us good information
Reception good, arrived early & was seen straight away, mot tester was very prompt .
Price was very competitive and car was returned having been cleaned inside and out which I wasn't expecting just for having the front brake pads replaced
I was told that there will inside hoover done for my car but a basic cleaning was also missing. For ex dashboard was dusty and chips falling on floor was also not cleaned so not sure what kind of hoover cleaning done. Apart from this service was ok
Quality of work was good
My car has been with you twice and while I am mostly happy, Micheal, on my first visit did acknowledge he forgot to keep me up to date. On the other hand Graham wa extremely helpful and went out of his way to provide me with information.
Read my answer to question 1 Michael Helps gave me his details if i any future problems occur and helped put my faith back in barons
Customer liaison (Maddy) was very good, as was timing and performance.
I would have been satisfied if the snags I asked to be looked at had been rather than me being told when collecting the car there had not been time to look at them. I called the week before to detail the problem that needed diagnosis by the way.
Zoe on the service reception was really good, polite, attentive, however after that it goes down hill, response times from phone calls were poor. Refusal to carry out my instructions resulted in the car being removed and being repaired elsewhere
Never had any complaints always well looked after, sometimes have a to wait for an available service slot but you cant help being busy.
I was fully satisfied
Booking was a nightmare. Once booked the service went ahead OK. Notification of completion of the service was delayed due to a power cut.
Super friendly staff where everything was taken care of.
They said they did our tyre pressures but didn't do.
After annual service vehicle was released with warning lights. Fog light failure.
Easy of booking arrangement and communication arranged collect/return of vehicle great valley also on car
The cars we drive are automatic - courtesy car was manual with no question if that was alright.
Really felt welcome - genuine interest in our specific needs
No issues - sales staff attentive
All our requirements for the spec and purchase price met
They were welcoming, attentive and did exactly what they promised.
Super quick - helpful team!
For the reasons above. Helpful, providing good support information.
The whole experience of buying the new car was very well managed. All of our questions were answered and the different choices of car and financial products were very well explained to ensure we made a very informed choice.
I normally know what vehicle I want before going to the dealer but the process was seamless at the dealer with good communication and a clear explanation of the process and offers.
Picked my car up on a day when the weather was particularly bad and so our sales agent told us to bring the vehicle back a few days later and BMW would clean it again for us - its just little things like that.
Great sales staff, and great delivery every time ! I wouldn't go anywhere except BMW Farnborough
No hassle No stress Great service from Freddie
Professional and welcoming branch
The automated emails from BMW felt a bit removed form the experience, its a bit like ordering a car from Amazon
My car was delivered with in a week
the whole process was seamless - the team there could not have been more helpful - took note of all my needs and made the deal to fit them
I actually became very ill with Meningitis just before collecting the car and Barons as always have accommodated my needs for a swift delivery very well. Please note considering above that I have gone back to Barons. Considering above
Completely satisfied, couldnt of asked for more was brilliant
Great Sales guys, very knowledgeable
Very helpful, efficient and friendly service.
Negatives were: 3 month delivery period; too much time spent on selling supplementary insurance products - blamed on FSA; and a 10 day clearance rule for cheques, when banks now have to clear in 2 days, which was explained as "BMW policy".
The service centre could not do enough to make you feel welcome
Wonderful overall experience