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About Barons Farnborough

We maintain the highest possible standards at all times, whether you are new or existing customer.

Meet the team

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Mark Althorp

Head of Business

Dan Leeds

General Sales Manager

Mark Lewis

Retail Sales Manager

Tiffany King

Business Manager

Neil Fradgley

Business Manager

Richard Thorne

Senior Used Car Sales Executive

Freddie Staines

New Car Sales Executive & Motability Specialist

Barry Hayward

Used Car Sales Executive

Kerry Welch

New Car Sales Executive

Tom Dodd

Used Car Sales Executive

Nikki Hall

Loyalty Specialist

Chris Loveland

Product Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Efficient and friendly. Would have liked a call to tell me it was ready.

Service

Customer service was great from buying the car to it's service. Always polite and helpful.

Service

You don't just service my car and carry out an MOT inspection, you also keep me informed about tyre wear, and brake pad wear which helps me to anticipate what my costs will be going forward. You present my car beautifully vacuumed and wax washed,

Service

Impeccable service, really nice surroundings, I felt like a valued customer.

Service

I have always got great service from Barons.

Service

Super service from the Barons service rep

Service

VALUE OF DISCUSSION

Service

No issues

Service

Always had good service but in the past have had problems with quoting for unnecessary work, tyres, brakes etc.

Service

BMW made it easy for me to book my car in for a service and MOT on the same day. It was also collected and delivered back to me which was helpful.

Service

Well treated by reception staff, coffee isn't so great though!!

Service

Happy issue was resolved

Service

ok service could be better priced.

Service

One of the managers lives locally and he collects and returns my car. When you consider we live nearly 55 miles from Barons that is quite something!

Service

This was supposed to be a complete servicing along with car wash and vacuuming internally, I wasn't very happy at all as the internal was not vacuumed properly at all and the boot was not even vacuumed. Not happy with the service. The only one thing

Service

Unsure of the level of service, people have commented on how noisy my car is which has led me to notice it. I'm now not happy with my driving experience

Service

no problems

Service

Problems with the booking (at first attempt loan car not available, not made clear or followed up), difficult to get through on phone, gearbox oil leak issue not made clear, promised follow up did not take place. This used to be an exemplary centre.

Service

Whilst for the first time in 13 years there were several items selected, which initially in part caused my vehicle to fail, these were later removed. Also having been asked to bring my vehicle in at 0830 ,The vehicle did enter the garage before 1030

Service

As above, the service had to be booked a few times due to lack of care from your side

Service

Poor response when telephoning - see below No problem with the service which was completed within the stated time.

Service

Barons have always been very helpful and efficient

Service

If the problem with the DAB Radio had been resolved I would have been completely satisfied. I am still losing the signal on occasion.

Service

After sale service has been good because I am being given free courtesy wash and the recent problem on my car was fixed to my satisfaction.

Service

Really helpful.

Service

Same as box one. You had the car for an extended period and these are problems which have been experienced since the car was collected. A brand new car. I wish I could give it back. Can I ?

Service

Good sevice

Service

Good work ,done in a time quoted.

Service

Efficient from start to finish

Service

Friendly and efficient service. Complimentary wash and vacuum was great and appreciated.

Service

The team gave me a 5 star service and helped me with everything that I was unsure of.

Service

The check sheet could be better also I have a nasty scratch on the bonnet, malicious damage by a third party, It was not pointed out or a

Service

Excellent but a bit delayed prob because of ice

Service

The service I received was prompt, courteous, efficient and well executed.

Service

Very good service. Lead time to schedule the service a bit too long.

Service

I can go about my day with the peace of mind that work will be completed, and i will be kept informed.

Service

Service was of a good standard. Some costs are high (engine oil) warranty work was identified and completed. Temporary car service was not as expected from BMW. Barons staff were friendly and customer service was good. Central service desk was ok

Service

Would have been 5 star but took longer than expected and glass not very clean.t

Service

I took a month for the service to see to my car. Reported 7th December 2018 first available slot 9th January 2019During this period I had no sat mac no radio no telephone no internet nothing but a distracting rolling screen. Customer service nothing

Service

Changes to reception looks very good much more customer friendly. Staff seemed happier this visit

Service

Very professional

Service

friendly and efficient service. Got the MOT completed within the time frame specified

Service

Staff were nice: my mechanic was helpful. The waiting area was small but the coffee was ok, it was warm, light and comfortable and there were newspapers and wifi.

Service

Whilst the end result was ok the process from the beginning was painful. It was apparent from the word go that Barons Farnborough have insufficient capacity for the catchment area.

Service

Great staff who have very good people skills.

Service

All work completed satisfactorily as planned.

Service

I needed the dreaded run-flat tyre sourced and fitted quickly. barons did it.

Service

Welcoming, good service,

Service

Prompt efficient service from everyone I have come into contact with.

Service

Fast and efficient service and Car came back clean and shiny.

Service

Very helpful and gave us good information

Service

Reception good, arrived early & was seen straight away, mot tester was very prompt .

Service

Price was very competitive and car was returned having been cleaned inside and out which I wasn't expecting just for having the front brake pads replaced

Service

I was told that there will inside hoover done for my car but a basic cleaning was also missing. For ex dashboard was dusty and chips falling on floor was also not cleaned so not sure what kind of hoover cleaning done. Apart from this service was ok

Service

Quality of work was good

Service

My car has been with you twice and while I am mostly happy, Micheal, on my first visit did acknowledge he forgot to keep me up to date. On the other hand Graham wa extremely helpful and went out of his way to provide me with information.

Service

Read my answer to question 1 Michael Helps gave me his details if i any future problems occur and helped put my faith back in barons

Service

Customer liaison (Maddy) was very good, as was timing and performance.

Service

I would have been satisfied if the snags I asked to be looked at had been rather than me being told when collecting the car there had not been time to look at them. I called the week before to detail the problem that needed diagnosis by the way.

Service

As above

Service

Zoe on the service reception was really good, polite, attentive, however after that it goes down hill, response times from phone calls were poor. Refusal to carry out my instructions resulted in the car being removed and being repaired elsewhere

Service

Never had any complaints always well looked after, sometimes have a to wait for an available service slot but you cant help being busy.

Service

I was fully satisfied

Service

Booking was a nightmare. Once booked the service went ahead OK. Notification of completion of the service was delayed due to a power cut.

Service

Super friendly staff where everything was taken care of.

Service

They said they did our tyre pressures but didn't do.

Service

Great service

Service

After annual service vehicle was released with warning lights. Fog light failure.

Service

Easy of booking arrangement and communication arranged collect/return of vehicle great valley also on car

Service

The cars we drive are automatic - courtesy car was manual with no question if that was alright.

Service

Really felt welcome - genuine interest in our specific needs

Sales

No issues - sales staff attentive

Sales

All our requirements for the spec and purchase price met

Sales

They were welcoming, attentive and did exactly what they promised.

Sales

Super quick - helpful team!

Sales

Great place

Sales

For the reasons above. Helpful, providing good support information.

Sales

The whole experience of buying the new car was very well managed. All of our questions were answered and the different choices of car and financial products were very well explained to ensure we made a very informed choice.

Sales

I normally know what vehicle I want before going to the dealer but the process was seamless at the dealer with good communication and a clear explanation of the process and offers.

Sales

Picked my car up on a day when the weather was particularly bad and so our sales agent told us to bring the vehicle back a few days later and BMW would clean it again for us - its just little things like that.

Sales

Great sales staff, and great delivery every time ! I wouldn't go anywhere except BMW Farnborough

Sales

No hassle No stress Great service from Freddie

Sales

Professional and welcoming branch

Sales

Great service

Sales

The automated emails from BMW felt a bit removed form the experience, its a bit like ordering a car from Amazon

Sales

My car was delivered with in a week

Sales

the whole process was seamless - the team there could not have been more helpful - took note of all my needs and made the deal to fit them

Sales

I actually became very ill with Meningitis just before collecting the car and Barons as always have accommodated my needs for a swift delivery very well. Please note considering above that I have gone back to Barons. Considering above

Sales

Completely satisfied, couldn’t of asked for more was brilliant

Sales

Great Sales guys, very knowledgeable

Sales

Very helpful, efficient and friendly service.

Sales

Negatives were: 3 month delivery period; too much time spent on selling supplementary insurance products - blamed on FSA; and a 10 day clearance rule for cheques, when banks now have to clear in 2 days, which was explained as "BMW policy".

Sales

The service centre could not do enough to make you feel welcome

Sales

Wonderful overall experience