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About Barons Farnborough

We maintain the highest possible standards at all times, whether you are new or existing customer.

Meet the team

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Mark Althorp

Head of Business

Dan Leeds

General Sales Manager

Mark Lewis

Retail Sales Manager

Tiffany King

Business Manager

Neil Fradgley

Business Manager

Richard Thorne

Senior Used Car Sales Executive

Freddie Staines

New Car Sales Executive & Motability Specialist

Barry Hayward

Used Car Sales Executive

Kerry Welch

New Car Sales Executive

James Lewis

Used Car Sales Executive

Tom Dodd

Used Car Sales Executive

Nikki Hall

Loyalty Specialist

Chris Loveland

Product Genius

Jon, Lee, Charlotte, James, Samanatha, Natasha and Martin

Corporate Team

Clare, Louisa, Charlotte, Chloe, Izy, Charlee & Carl

Marketing & Graphic Designing Team

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Completely, it is what I expect from the Barons guys, and if there are any issues, they do all they can to rectify as quick as possible.

Service

Service-minded and accommodating

Service

Obviously I did not get to see the way the service was conducted but from my perspective the car was returned to me clean and on-time. The bill was as indicated when the car was booked in.

Service

Work carried out on time and kept well informed.

Service

service to the car was satisfactory however when washed the windows were smeary which in low sunshine caused slight visibility issue

Service

They did everything well but I was annoyed I had to pay more than advised.I would have gone elsewhere had I known.

Service

Always excellent on each visit

Service

Great overall, not 5 stars and had an issue paying with credit on account and a follow up call regarding non payment

Service

It took a number of calls between Barons Hindhead and Barons Farnborough to get this sorted out

Service

First call service from L. Thomas, very competent to work with customers because she understands customers and the expectations of a good service.

Service

Work carried out on suspension without charge (however cost of replacing brake pads/discs quite high).

Service

Accommodating and nice environment to wait. Location drop off at sales.

Service

Reception staff were very helpful while I waited for the car (they turned off the music and put me in s quiet area so that I could take an important work call). Car service was without fuss and car was cleaned.

Service

Were able to book me in at every short notice. Great welcome from the front desk staff. I was seen within minutes by my service contact. Only downside was having to leave the car the entire day but it was a short notice brake fluid service.

Service

all interactions expertly handled and the timing was perfect.

Service

Great service - a little bit expensive

Service

15 minute wait to drop off and pick up the car when the service centre reception did not appear to be particular busy at both times

Service

See above. plus nice surroundings.

Service

Because of the level of service and customer relations.

Service

I was told I needed a new tyre, as a screw was found. I asked for a quote for a new tyre but was far too expensive. My tyre fitter removed the screw which had not punctured the tyre, so a new tyre was not required. Why couldn't this have been done?

Service

When realised problem fixed it

Service

Some issues with the suspension and drivers seat were incorrectly reported and diagnosed in the first instance. After discussion with the Service Manager and senior technician a plan was agreed and carried out in a professional and efficient manner.

Service

They collected and delivered my car for service .

Service

Car pickup and drop off for service, no hassle

Service

Quick service and good communication

Service

Dirty footprints left in the car.

Service

Service completed as arranged and on time

Service

Friendly, courteous and customer is at the centre of the business.

Service

Because Mike Helps is excellent at managing everything my car needs and he clearly has a good team backing him up doing all the work.

Service

As above. The work is always to a high standard

Service

Graham from the service department was extremely polite and friendly, he helped me with any queries I had and ensured my card service was completed on time.

Service

As above

Service

car left. Picked up at my convenience. Nice touch with valet service.

Service

very smooth efficient service from start to finish

Service

you did what was requested.

Service

Maddy covered everything.

Service

Issue with tyre wear wasn't really well explained, further research shows likely cause to be under inflation. So obviously something I can solve by myself anyway.

Service

Apart from the general quality of the service, I was particularly grateful that they oftered to shuffle times so I was able to be out by lunchtime, instead of leaving it there all day

Service

Quick, flexible and convenient.

Service

I previously visited this aftercare centre 6 months ago with the same issue and it was never resolved. This time around the problem was found and reaolved quickly.

Service

AS ABOVE

Service

I thought the service clean would involve vacuuming the rear footwells and boot. But obviously not. My misunderstanding.

Service

Minimal effort

Service

Friendly. Personable. We like good customer service. Could be better in attention to detail at times.

Service

I had no issues with my visit.Mot squeezed in at late notice.Valeted car on collection.

Service

The Service Advisor Craig was knowledgeable, told me what the issue was and how it would be rectified, and kept me fully informed throughout. All of the staff I met were very professional and helpful.

Service

Customer service and faultless service work

Service

I never have any problems with BMW Farnbourgh. Maddie is always excellent and the staff on the welcome desk are always very polite.

Service

Efficient and pleasant reception. Job completed on schedule. No further alerts as yet.

Service

Could have been better informed had to chase for an update

Service

Excellent all round from booking to cleanliness of returned car.

Service

It was a straightforward service, with no issues of concern

Service

Although car had been cleaned, the front end had been splashed with water somehow before being delivered back - the windscreen was splattered

Service

Please see comments above.

Service

This would have been a five star but for the telephone service. I could not get through when I wanted to ask a question.

Service

pre appointment communication was a bit messed up - times/costs etc - but rather than make any issue of it the team got it all sorted there and then

Service

Usually I am advised when MOT and/or service is due - did not happenDuring the service/MOT I was not advised of the progress, chased and advised that the car would not be ready until 17:30.Previously excellent service from Barons - not this time

Service

I have great pride in my 5 series and feel confident that it is cared for to the highest standard

Service

Customer service has in the past been excellent but this time was greatly lacking

Service

Booking process poor. No courtesy car for over a month, even though brake pad warning display was on. Could do same day collection and drop off to my home. 2 days prior to it going in, was told it would be a 2 day service. And still no courtesy car.

Service

Efficient service from a single point of contact within the dealership throughout the visit and able to respond to my questions. The recent improvements to the service reception area are appreciated as it was overdue.

Service

Kept informed

Service

The car was serviced and had its MOT carried out in good time. It was very useful to be advised what state the tyres and brakes were in.

Service

Friendly service and useful information about the car status provided on collection.

Service

1) courtesy car was manual I drive automatic2) received curt text advising I should have put petrol in car, I simply didn’t know this as not advised at time of booking or picking up3) Told body shop would phone later in week still not heard 10 days

Service

I booked the car in for a service on 30 Aug,which was confirmed by e mail for 17 Sept. On the day I contacted Barons and was told the booking wasn't recognised on their system. After a long phone call & e mails, Maddie Smart sorted out the problem.

Service

Good service - delivered on time - but a bit expensive

Service

Everything was explained to me clearly

Service

excellent service

Service

We had to wait for the car to be finished but were given a discount for our delay

Service

Eficent service

Service

Good and simple experience but very expensive and not good value

Service

It was only for an MOT but it was very quick.

Service

After awful experiences at barons service in Ash Vale I was reluctant to go back. All I can say is I am so glad I did and was looked after a very lovely lady called Maddy, who went above and beyond.

Service

We were told what would happen and what the timing would be and all worked as planned. We came back slightly early to the dealer and were offered a nice cup of coffee while we waited

Service

The garage were happy to have my car the night before and then got the service done quickly and efficiently so I could have the car back to pick up my children

Service

History with other BMW dealers

Service

Work carried out efficiently

Service

The staff were friendly and helpful, even though the main problem couldn't be resolved at the time of my visit

Service

I dropped my car off at 8.15am and had a coffee whilst I waited for a lift home.I was called later in the day to advise my car was ready, which I went and collected and was very happy with the FREE Wash & Vacuum carried out on my car.

Service

Did what was necessary in a timely manner

Service

Amazing staff who makes you feel welcome on arrival.

Service

Good

Service

Much longer wait than usual to check car in.

Service

Efficient friendly service

Service
Superb feedback, thank you. Regards, Mark Althorp, Head of Business.

I’m very happy with the service centre. The staff are always very courteous and professional, the work is carried out to a high standard and the car is returned to me cleaned and valeted. I know that I will be given a call if

Service
I really do appreciate your kind feedback, thank you. Regards, Mark Althorp, Head of Business

Slightvdelays and a bit expensuve but you pay for quality

Service

Pretty painless

Service

Excellent staff who keep you updated.

Service
I really do appreciate your kind feedback, thank you. Regards, Mark Althorp, Head of Business

Good communications

Service

The dealership found an appointment that fitted with my schedule, completed the work early and left the car clean. I was keep updated throughout with no unexpected surprises. Perfect.

Service
I really appreciate receiving constructive and appropriate comments such as yours which we can use as part of our ongoing customer service training programme. Thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

Too expensive and the ‘Service’ light went on the next day of servicing. Ever since I have been trying to call people to get this fixed. Still unresolved.

Service

Brilliant service . Super Service Advisor

Service

I was satisfied with the servicing apart from the price I was given over the phone was different to the price on the sheet I had to sign when dropping car in which was more and then different again to the final bill.

Service

Everything worked, staff were good and my car ran so much better afterwards

Service

Booking process and information given over phone and at beginning of service proved to be incorrect

Service

Every thing done as required and cheaper than originally quoted. Very pleased.

Service

Had to make an appointment to return as a lid hadn’t been screwed on properly causing the engine light to come on.

Service

Self-explanatory

Service

The problem we have is a serious software error which took a long time to identify and although it is not solved an acceptable proposal has been offered to me.

Service

Work carried out as agreed with no fuss

Service

everything was dealt with quickly and efficiently It would have been great to have been given a courtesy car while my car was in fro a service

Service

Didn't fix the problem as couldn't replicate the symptoms but otherwise very satisfied with the usual excellent customer service as usual.

Service

have informed barons Farnborough craig hankin to prevent this happening again very pleased with replaced turbo

Service

Always excellent customer service.We’ve purchased over nine cars from Barons.

Service

Work done in agreed time, all staff very polite, professional but importantly,not stuck up

Service

good uality

Service

You weren't prepared to help

Service

Because it applies

Service

Very good service - prompt and free valet of car after service. Free collection and delivery of vehicle. Long wait though on telephone to book service.

Service

Completed within time. Sat in waiting area with WiFi and coffee access despite being in a temporary accommodation during building works. Met by a gentleman who explained before and afterwards what they were going to do

Service

Slight delay when I arrived to collect my car.

Service

Four tyres fitted swiftly, although I’m not happy with the vibration coming from the front wheel / tyre area now! Maybe balancing is out???

Service

The whole process from first enquiry to collection day was first class

Sales

The reason I have marked this down is due to the month delay of the car (as mentioned above) - I do however understand this was not down to Barons

Sales

Painless

Sales

James Lewis provided a very good level of service

Sales

We had no cause for complaint in any area.

Sales

Disappointed about lack of help with a car from BMW while is was waiting for my new car to arrive and my company car being returned.

Sales

All went extremely smoothly and we had our new car within a couple of weeks - it was great!

Sales

The process was dealt with superbly, very helpful and kept us informed.

Sales

Good service however, would have been 5 stars if more information on the delivery of my new car was more accurate to facilitate the handback of my previous vehicle. I was informed that the vehicle had shipped but no estimation on delivery.

Sales

Personal service and flexibility.

Sales

Very attentive and accommodating

Sales

Although it took some time to arrive I was kept informed of progress and Barons worked with me to get the collection date agreed

Sales

I am 100% satisfied with the service i received from this dealership (Barons Farnborough) hence why i have returned to them for 3rd time to purchase my new car, even though i live in Oxford.

Sales

I have bought cars through this dealership for many years and have always found the sales team to be totally professional and efficient.

Sales

Fantastic deal that I was taken through with a well informed sales person. Freddie Staines was excellent on how he explained the finance and options.

Sales
I appreciate you taking the time to write in, and I have passed your comments onto Freddie with thanks. I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

Car was a bit later arriving than I thought and there was an issue with the original colour chosen. I had to change to black as the mineral grey had been sold. Disappointing.

Sales
Thank you for giving us your comments, which will be really useful as part of our ongoing customer training programme. Unfortunately, delays do occur in production for a variety of reasons and we fully appreciate your co-operation in this matter. Regards, Mark Althorp, Head of Business.

Kept me up to date and informed.

Sales

Kerry and Neil were extremely helpful throughout with excellent communication.

Sales
Thank you for taking the time to write in with your lovely feedback which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business

Good sales man and business manager

Sales

They took care of everything and friendly

Sales

Clean, quick easy hand over

Sales

Spot on service in every respect of part exchanging and collecting my new car

Sales

The sales team and the car itself are fantastic. The only slight draw back was the presentation of the car. When I got home I discovered some of the transportation tape hadn’t been removed

Sales

Great personal service - first time I have owned a new car

Sales

Nothing to much for the team. Spot on

Sales

excellent the advice and co ordination from reception staff to sales team (Freddie) and collecting my new car

Sales

Barons listened to what i wanted and researched and offered me a car based on my specifications. They understood me as a customer and did all they could to ensure they found me the right car.

Sales

Fantastic service from initiating the contact to delivery of the vehicle

Sales
Thank you for taking the time to write in with your lovely feedback which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business

My car is amazing and the sales guys were brilliant, making the process so easy and enjoyable

Sales
I appreciate you taking the time to write in, and I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.