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About Barons Farnborough

We maintain the highest possible standards at all times, whether you are new or existing customer.

Meet the team

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Dan Leeds

Head of Business

Mark Lewis

General Sales Manager

Tiffany King

Business Manager

Neil Fradgley

Business Manager

Nikki Hall

Retention Specialist

Brogan Fielden

Retention Specialist

Nick Dempsey

New Car Sales Executive

Freddie Staines

New Car Sales Executive & Motability Specialist

George Gill

New Car Sales Executive

Lee Mackel

New Car Sales Executive & Motability Specialist

Louis Hale

New Car Sales Executive & Motability Specialist

Tom Dodd

Used Car Sales Executive

Richard Thorne

Used Car Sales Executive

Sam Webber

Used Car Sales Executive

Barry Hayward

Used Car Sales Executive

Kenny Parker

New Car Sales Administrator

Nicky Judd

Used Car Sales Administrator

David Morris

Sales Co-ordinator

Jade McArthur

Reception Manager

Karen Budge

Receptionist

Samantha Lloyd

Receptionist

Sanchia Gallifent

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Even with Covid restrictions dropping off and collecting the vehicle was made effortless. Great setup at the centre.

Service

Completely satisfied with the whole experience.

Service

Timely, good communication, cleaned car (fine for a non paid visit) and gave it a 'health check' .

Service

They kept us informed along the way and even though the work took longer than expected it was communicated well and therefore no problem for us.

Service

Very satisfied with the overall process and the courteous service provided

Service

Charlotte Hyde managed the entire process seamlessly from start to finish and went above and beyond to ensure that the work was done and the handover process at the start and end of the work was simple and efficient.

Service

Charlotte Hyde managed the entire process seamlessly from start to finish and went above and beyond to ensure that the work was done and the handover process at the start and end of the work was simple and efficient.

Service

The service was first class

Service

All great no problems

Service

Good communication, customer service, COVID 19 measures.

Service

no fuss and great attention to customer satisfaction

Service

Always so professional and helpful

Service

Good customer service/experience

Service

Quick easy response and excellent service for 20 years

Service

Service was completed within the time allotted & thought the video sent was a nice touch

Service

Everything done to a high standard

Service

Service from Barons was super slick - easy to call, and get my appointment booked in. Drop off and Pick-up was equally smooth and the Wash was a nice little extra.

Service

Check-in was easy and it's good to be kept informed by text on progress.

Service

MOT passed primary reason for visit plus filter change before warranty expired. Dissatisfaction that broken air vent not available to be fitted despite prior request.

Service

Helpful staff nice touch getting wash

Service

Very efficient and friendly

Service

Great service and value for money. Very impressed

Service

All items rectified as discussed

Service

Charlie was awesome. She did a great job keeping me informed and being flexible with my collection.

Service

Time keeping and service.

Service

Great support and service from Josh at Barons, Farnborough.

Service

1st class service from Charlotte

Service

Very satisfied and was kept up to date with everything that was going on. Michael was fantastic, made what could have been a very complicated and stressful situation easy. I can't remember her name, but the lady I spoke to on reception was fantastic.

Service

They were very understanding and helpful.

Service

Good service, helpful and got a clean car at the end of the day.

Service

Excellent customer service and attentive to detail.

Service

Efficiency

Service

Outstanding. We have dealt with Barons for many years and always received excellent sales and service. It is a pleasure to visit Barons and superb service team led by Gary Holmes - especially Dave Lynn, Maddie, Darcy and Mike. Thank you!

Service

Always welcoming and caring

Service

Polite staff good communications

Service

Great customer service from start to finish.

Service

It took a while to get booked in due to Covid-19 but once I dropped my car off the service at the desk was quick and efficient. My car was fixed and looked immaculate on collection. Very happy.

Service

The staff were all super friendly and efficient. The work on the car was done super quick.

Service

Kept me informed about the work, done quickly

Service

Good communication and response times.

Service

It was no trouble booking the appointment and the car was returned on time and clean.

Service

Mike was excellent. Very efficient and courteous. Kept me updated regarding the fixing of my car He is an asset to your workforce.

Service

Excellent personal service every visit.

Service

Fitted me in at short notice due to an impending long journey, to check whether the heater box was working and/or air conditioning needed regassing. Were very helpful and kept car for one night only.

Service

From the reception staff through to final delivery back of the car very helpful

Service

no issues

Service

Wonderful customer service

Service

No issues

Service

Usual, smooth, professional performance.

Service

Efficient team and kept me in the loop on progress

Service

CitNow video was swift and to the point with minimal background noise.

Service

They did everything possible to make the process enjoyable.

Sales

Lee Mackel (the sales contact) did a fantastic job. He is very customer focused and keen to understand your requirements to then deliver on them. Despite the set back of the pandemic he went the extra mile in all areas

Sales

I love the pickup process. Great experience with the car hidden from view ready for the great reveal!

Sales

It was exciting and went without a hitch.

Sales

It was an enjoyable, and high quality experience from start to finish. Tom Dodd was knowledgable, engaging, professional and very accommodating - going out of his way to make it a positive experience.

Sales

What I expressly asked for on my car was for it to be fully loaded with rear screens for my children. My car didn't arrive with these fitted.