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Overall satisfied. Took a little longer than expected and some items on my end of warranty check were not picked up until I pointed them out.
First time back in main showroom for minor service, able to work after a look at new models.
It may be a central booking issue but trying to get a date was not easy. Being told that I would have to pay for collection and delivery. Final main issues were the call after my car was driven off to advise the service was not covered as part of my
I am unable to give fair/favourable feedback, due to the lack of reply to a letter of complaint, dated 21st April, regarding incorrect services from the BWM agent in Lysons Avenue Aldershot.
Really poor valeting, but Barons agreed it could be returned for a proper clean. I couldn't afford the time at present. Fuel gauge could not be repaired without removal of fuel tank. I agreed to defer this job in case their "fix" worked. Not yet know
All absolutely fine.
Quick and professional.
For reasons outlined above.
The MOT was excellent. The paperwork was not complete although I had been told the car was ready to collect. The car had not been washed as promised.
Resolved issue. I asked a further thing but not looked at
I refer to my previous answer.
Work was completed as expected. Regular contact was maintained providing updates on progress and explaining delays
Booking was good. Wasn't kept waiting and the issue was fixed.
Everybody at Farnborough on the ball. Efficient, friendly and helpful.
In approaching 25 years of BMW ownership Michael Helps is consistently the best Service Adviser I have ever dealt with. Barons also have a good track record for resolving technical issues with my car.
They did what was needed (an MOT) and washed my car too.
I received my car back Thursday before the Easter weekend. It had it's first service and the IT was re-booted/updated. Very hot weather, stuck on motorway, AirCon u/s Due to re-boot? Phoned on Tuesday, overflow answered, call u back but didn't. Poor!
I couldn't get a job carried out during it's time there, so had to book another appointment.
done on time
Ok nothing to add
The overall service is excellent.
Great friendly service.
1. It took me 15 minutes to find a parking space when i first brought the car in. 2. I brought the car in for an MOT but afterwards I was told I would have to wait a month for brake fluid change and front disc replacement. This was unacceptable
Was given nothing but excellent service
Excellent staff and treated well
Car was serviced and cleaned
The team at Barons were very professional and attentive in particular Emma Edmundson who went the extra mile to help resolve the issue with my car.
The customer service was excellent. Charlotte was very happy, efficient and professional. She kept me fully informed and had me quickly on my way
staff updated me all the time and supply of coffee is second to none
Service was good when when we finally got a booking, unfortunately it took a month to get said booking.
Problem solved quickly and efficiently.
Couldn't have been better.
My 520 d was serviced but when I drove it home there was smoke coming from the enginine bay. When I reported it all I got was bring it back. No apology, no offer to come and collect. Even when I asked the response was we don't do that. Very poor.
I was generally satisfied with the work and the reception team. I did not like the long waiting time to book the service as the earliest they could fit me in was 3 weeks. I also wanted an MOT so had to take the car elsewhere for this.
They struggled with the update they had to do. Took two days and didn't seem to know what the update was for Gave me a poor loan car when I requested an automatic. Scratched rear bumper on washing the car which unfortunately I noticed after the event
You took my car in as a breakdown, so I understood it would take some time to repair. But it took a week, even though the fault was diagnosed immediately. I thought this was quite a long time.
Would have been completely satisfied if I could have booked my MoT and Brake Fluid Service together while I waited.
In for 48 hrs had to fend for my self, plus no help to return the car,not a Happy chap.
The faulty EGR was fixed and it was done quickly and with no issues. Great communication.
work completed in given time car cleaned and checked
The cr was in for MoT and if time carryout a brake service. Brake not done as run out of time. The car was left at 8am and picked up 3pm
Met all my expectations and beyond on this occasion. Friendly, efficient and professional.
To be completely satisfied the BMW documentation provided needed to be correct. It wasn't and I spent a very frustrating hour or so trying to connect my smartphone to the cameras only to find both the SSID and password supplied were incorrect.
I was happy with the service overall but this is the third occasion that the car has been into the centre for the same problem and is still not fixed. It is booked in again in May for further investigations.
Completely satisfied, everything ran very smoothly
Did not complete my service manual as requested several times
Think previous question provides answer. However, please see my comments in item 4, unfortunately ran out of space and did not complete my comments.??? these are a continuation !!! had to drive down to workshop to obtain details from service enginee
Very polite service agent (Michael Helps) and high quality warranty work completed. However the courtesy car process needs improvement.
Unable to contact you by phone
Service carried out to time while I waited in quiet and comfortable surroundings. Friendly staff. Only reasons for four stars were long wait for Fast Track appointment and inadequate customer parking at Lysons Avenue.
Always a long wait for available appointments for both regular service and work . Fault diagnosed in November was eventually fixed in March. If you need a courtesy car - be prepared to wait even longer to get an appointment scheduled.
Very helpful and Couteous
well satisfied with the way the service was carried out
Excellent, knowledgeable service from all staff.
There was no communication between Reception and Service area. When I arrived, I checked in at Reception and was told to take a seat. 20 minutes later my husband phoned me to ask where I was - Service had called him saying I hadn't turned up!
I had a dispute about the date, spoke a second time with someone at BMW and confirmed the date, Farnborough then said it was a month later when I arrived on the date. I requested the recording which I am still waiting for 6 weeks later
The process was very smooth and all queries were dealt with in a friendly and professional manner.
Service and MOT perfectly executed. My only complaint is that the car was showing that it needed brake pads serviced in 1000 miles, but I was not offered the opportunity to have that done early. I now have 600 miles to do and then take it in again!!
Great service, just one item they could not resolve, but I was given good direction on what to do.
Sorted my issue that had been ongoing
Service staff pleasant, work done was fine. It was impossible to contact the service department for an update while the car was with you - I phoned over 8 times over 3 hours before I could speak to anyone who could help. This disrupted my afternoon
Car ready when said it would be.
Did what was required
My car was washed, but poor job on the interior.
I raised an issue of the next device indicator not having been reset at the recent service and it was sorted with the MOT
Customer service was great from buying the car to it's service. Always polite and helpful.
Efficient and friendly. Would have liked a call to tell me it was ready.
You don't just service my car and carry out an MOT inspection, you also keep me informed about tyre wear, and brake pad wear which helps me to anticipate what my costs will be going forward. You present my car beautifully vacuumed and wax washed,
I have always got great service from Barons.
VALUE OF DISCUSSION
Impeccable service, really nice surroundings, I felt like a valued customer.
Super service from the Barons service rep
Always had good service but in the past have had problems with quoting for unnecessary work, tyres, brakes etc.
BMW made it easy for me to book my car in for a service and MOT on the same day. It was also collected and delivered back to me which was helpful.
Happy issue was resolved
Well treated by reception staff, coffee isn't so great though!!
ok service could be better priced.
One of the managers lives locally and he collects and returns my car. When you consider we live nearly 55 miles from Barons that is quite something!
This was supposed to be a complete servicing along with car wash and vacuuming internally, I wasn't very happy at all as the internal was not vacuumed properly at all and the boot was not even vacuumed. Not happy with the service. The only one thing
Unsure of the level of service, people have commented on how noisy my car is which has led me to notice it. I'm now not happy with my driving experience
Problems with the booking (at first attempt loan car not available, not made clear or followed up), difficult to get through on phone, gearbox oil leak issue not made clear, promised follow up did not take place. This used to be an exemplary centre.
Freddie was very helpful.
Invited to launch and well looked after from initial request through to order
Could not fault the service we'll done
The team of Nick and Gary got everything done quickly and efficiently and delivered our new car in less than 3 hours!
All round good service, was not pressured by Sales assistant Louis, Car delivery was a little bit delayed, but Louis made sure i got a Free Loan car, which was pretty good.
They look after me well and the car was ready for me to look around with plenty of time.
Long history of private car purchasing with Richard Thorne at Barons of Farnborough
Nick did a great job throughout the sales process. I like the no pressure sales approach at Barons which is very different from some other BMW dealers. This is my third BMW I have bought from Barons.
Pre delivery and post delivery communications from sales person
From start to finish fantastic service. Mr Nicholas Dempsey is first class salesman.
The car was in perfect condition and the handover was carried out in a highly efficient and professional way.
Excellent friendly, efficient and professional customer service by Freddie Staines, Dan Leeds and everyone else at Barons Farnborough throughout the whole sales process.
Barons is extremely well run. I have other BMW dealers much closer to home and work but would only buy from Barons.
Very satisfied, those Biscoff biscuits hit the spot... also the receptionist was an absolute sort. 10/10 would bang.
We had to chase for the date to pick up the car, and then when we did hear back we were told it was the next day and we couldn't make it (we may have been able to make it if we were told). We shouldn't have had to chase for this
turned up and when the car got unveiled to me it was dirty and had scratches on the bonnet, I don't expect to pay all this monet for a brand new car and have ti in this state.
The process of purchase was very clear and simple. BMW keeps you up with every step of your car's production and delivery. The sales people are very helpful through the process.
Everyone kept in contact aNd the whole process was handled in a friendly and professional way. Louis aNd Tiffany deserve particular praise.
Always made to feel welcome when arriving and from the first person I met walking in to actually concluding the purchase received nothing but fantastic customer service.
Simply a top class dealer. Trust them to provide good advice and a good deal. Overall an enjoyable buying experience.
What was fantastic is that Kate Brooker made the experience and attended to my needs and queries. It was also a very nice touch having a separate area with a cover over the car revealing the 'beauty'...
Great product. It's a shame the M140I is being phased out.
I wanted the last blue M140i on the floor and I was given some crap answer as to why I could not have the blue but they can give me a white one. I just think that the car was promised to someone else that did not have finance yet.
Sales staff made everything easy and fun.
Completely satisfied drove my old car in and my new car out.
Louis kept me informed, helped with any queries I had, was easily contactable. Good customer Service
Nick was brilliant throughout our whole purchasing experience. Very friendly, approachable and very knowledgable about every vehicle. Nothing was too much trouble.
Simon was brilliant with the handover of my new car & the whole process was painless from start to finish.
Freddie Staines made me feel very welcome and helped make my dream come true. Tiffany king was also very kind and helpful, both great people. The process was done quick and very professional.
There was a handover and it was good. In hindsight I think some more time spent going over set up crireaia would have been good. Have had a subsequent session since at the bmw centre.
Good, informed and efficient service.
Barons have always been friendly, knowledgable and helpful.
Louis Hale was very clear and professional and managed the sale exceptionally well
Really felt welcome - genuine interest in our specific needs
No issues - sales staff attentive
All our requirements for the spec and purchase price met
They were welcoming, attentive and did exactly what they promised.
Super quick - helpful team!
For the reasons above. Helpful, providing good support information.