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About Barons Farnborough

We maintain the highest possible standards at all times, whether you are new or existing customer.

Meet the team

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Mark Althorp

Head of Business

Dan Leeds

General Sales Manager

Mark Lewis

Retail Sales Manager

Tiffany King

Business Manager

Neil Fradgley

Business Manager

Richard Thorne

Senior Used Car Sales Executive

Freddie Staines

New Car Sales Executive & Motability Specialist

Barry Hayward

Used Car Sales Executive

Kerry Welch

New Car Sales Executive

Tom Dodd

Used Car Sales Executive

Nikki Hall

Loyalty Specialist

Chris Loveland

Product Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Knowledgable about the car, financing options and were accommodating. Really made this a special experience for me and the family

Service

Kerry in the sales team was absolutely brilliant, she understood my needs and helped me find a car based around my budget , since buying the car she has helped me with my MOT which was done by the Ash Vale service team also brilliant

Service

The car was ready early and the lady who dealt with me was very friendly and courteous

Service

The mot was carried out on time and even after I had to rearrange the appointment time at short notice.

Service

Professional and prompt service, the recall check took less than the time advised.

Service

When collecting my vehicle, I had popped to the ladies. The key for my vehicle was given to my 13 yr old daughter who was told that it was in front of the showroom and that the repairs were completed. I returned from the toilet and she relayed to me

Service

The services have been done on time and staff helpful and friendly, the only problem is two people were going to ring me back, one sales man and somebody from finance neither havve

Service

Found the problem quickly and sorted it out.

Service

The service was handled well and everything was explained fully.

Service

The service brought the throttle response back to when I bought the car, i.e. near perfect. The wash and valet were superb. And the driver's seat position was in the same position as when I took the car in. This last factor is really appreciated!

Service

Was impressed with how Lauren based at the farnborough showrooms dealt with the problem of the part not being delivered, hence immediately organising a hire car. Her politeness an sincere apologies should be commended.

Service

Very happy with the service and how my problem with the car was sorted. Only minor thing was not being able to get loan car. But option were given to help out.

Service

The staff were friendly, the service was completed in the 1.5hrs I was informed it would take and the car was cleaned too.

Service

Michael has been very helpful and reasonable. He secured a goodwill payment from BMW for a hi-voltage cable problem with our i3 which was much appreciated. He doesn't seem to be trying to squeeze every last penny from us.

Service

Good service advisor, very friendly and professional.

Service

Quite unsatisfied as I am left in a poor position

Service

see above

Service

Very good and friendly service provided by Laura Thomas.

Service

Problem not solved

Service

Easy to book, good receptionist, handled more work than was originally booked for in short time span.

Service

We were looked after very well from start to finish.

Service

Good informative service personnel. Service and MOT completed on time.

Service

Really friendly, efficient, courteous and reliable service

Service

For the excellent service received!

Service

I have always had good service from BMW Ash Vale

Service

I felt I was singled out over the courtesy car. All the real customers were provided with free cars. I was there due to a manufacturing defect, but I had to pay for mine. There were no parts in stock and the delivery system meant I had to pay 2 days

Service

Full and clear explanations.

Service

I was required to pay for the replacement of parts that had been fitted poorly under warranty to get my car back in time to go on holiday. Repeated delays to the delivery of fitting and parts added to my frustration.

Service

Easy to do business with

Service

friendly and helpful service team.

Service

Well looked after

Service

I was fully informed of the likely duration of the service and the car was ready on time. I appreciate the cleaning and post service valet appearance of my car.

Service

I arrived early and was hosted by two or three staff who made a fine and successful wait for that wait. Very friendly staff.

Service

Barons at Ash Vale have always given me good service

Service

Service took longer than 90 minutes . inside of boot was not cleaned. Car was returned to service reception but I was kept waiting a further 10-15 minutes whilst the receptionist chatted to the staff who returned the car and one of the engineers

Service

You are thebest

Service

The work was fine. But it was difficult to get hold of Barons Farnborough and impossible with Barons Hindhead

Service

As above.

Service

Although I thought going in for service and MOT, was pleased when they told me it didn't need service, although the light always comes on when I start the car!!

Service

Really efficient and friendly service. Good advice and care to ensure the experience is very positive

Service

Engine light was diagnosed as a problem with some sensors and not an engine problem. After paying over £800 for replacement sensors the engine light came on again after driving less than 2 miles. I was told this was because the new sensors could now

Service

From the moment of booking to taking the car for attention and collection met with utmost courtesy and explanation of pre/post service,

Service

I was very satisfied with my service experience at Barons, the only thing I was dissapointed with was the condition of the car when it returned, it went out spotless but came back with water marks on the paintwork after being washed onsite.

Service

I knew what was happening all the time my car was in for its service.

Service

Servicing was Ok but booking Experience and long delay to get service (7 weeks) is unacceptable. This has been a continuous problem But this was worst experience so far.

Service

Really nice, easy etc

Service

Used the Farnborough sales site for the first time for a routine service. First class customer service when receiving the car, no problems during or after the service, no concerns over parking at the main site and made very welcome here, as always.

Service

The car was returned with a hose disconnected. Computer read out clearly indicated the fault .

Service

Problem still is there not totally fixed but the team did try really hard to solve

Service

Excellent work carried out on my car

Service

Overall satisfied. Took a little longer than expected and some items on my end of warranty check were not picked up until I pointed them out.

Service

It may be a central booking issue but trying to get a date was not easy. Being told that I would have to pay for collection and delivery. Final main issues were the call after my car was driven off to advise the service was not covered as part of my

Service

First time back in main showroom for minor service, able to work after a look at new models.

Service

I am unable to give fair/favourable feedback, due to the lack of reply to a letter of complaint, dated 21st April, regarding incorrect services from the BWM agent in Lysons Avenue Aldershot.

Service

Really poor valeting, but Barons agreed it could be returned for a proper clean. I couldn't afford the time at present. Fuel gauge could not be repaired without removal of fuel tank. I agreed to defer this job in case their "fix" worked. Not yet know

Service

All absolutely fine.

Service

Quick and professional.

Service

For reasons outlined above.

Service

The MOT was excellent. The paperwork was not complete although I had been told the car was ready to collect. The car had not been washed as promised.

Service

Resolved issue. I asked a further thing but not looked at

Service

Booking was good. Wasn't kept waiting and the issue was fixed.

Service

I refer to my previous answer.

Service

As above

Service

Work was completed as expected. Regular contact was maintained providing updates on progress and explaining delays

Service

In approaching 25 years of BMW ownership Michael Helps is consistently the best Service Adviser I have ever dealt with. Barons also have a good track record for resolving technical issues with my car.

Service

They did what was needed (an MOT) and washed my car too.

Service

Everybody at Farnborough on the ball. Efficient, friendly and helpful.

Service

I couldn't get a job carried out during it's time there, so had to book another appointment.

Service

I received my car back Thursday before the Easter weekend. It had it's first service and the IT was re-booted/updated. Very hot weather, stuck on motorway, AirCon u/s Due to re-boot? Phoned on Tuesday, overflow answered, call u back but didn't. Poor!

Service

done on time

Service

Ok nothing to add

Service

The overall service is excellent.

Service

Very professional, and friendly.

Sales

Great service

Sales

Great service from all of the team at barons farnborough

Sales

Faultless

Sales

excellent sales person courteous and efficient

Sales

All the staff were very friendly and professional. Special thanks to Tom Dodd and Neil Fradgley for all their time and support in the purchase and finance of my new car.

Sales

Love my car, love the experience and will be buying from Barons BMW Farnborough as soon as it's time for another one!

Sales

Would be 5 stars but electric sockets not working and can't get app or credit card key working and nether could tech chap at the dealership , expect a new car to be working on all aspects

Sales

Freddie was very helpful.

Sales

Invited to launch and well looked after from initial request through to order

Sales

Could not fault the service we'll done

Sales

The team of Nick and Gary got everything done quickly and efficiently and delivered our new car in less than 3 hours!

Sales

All round good service, was not pressured by Sales assistant Louis, Car delivery was a little bit delayed, but Louis made sure i got a Free Loan car, which was pretty good.

Sales

They look after me well and the car was ready for me to look around with plenty of time.

Sales

Long history of private car purchasing with Richard Thorne at Barons of Farnborough