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About Barons Farnborough

We maintain the highest possible standards at all times, whether you are new or existing customer.

Meet the team

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Mark Althorp

Head of Business

Dan Leeds

General Sales Manager

Mark Lewis

Retail Sales Manager

Tiffany King

Business Manager

Neil Fradgley

Business Manager

Richard Thorne

Senior Used Car Sales Executive

Freddie Staines

New Car Sales Executive & Motability Specialist

Barry Hayward

Used Car Sales Executive

Kerry Welch

New Car Sales Executive

James Lewis

Used Car Sales Executive

Tom Dodd

Used Car Sales Executive

Nikki Hall

Loyalty Specialist

Chris Loveland

Product Genius

Jon, Lee, Charlotte, James, Samanatha, Natasha and Martin

Corporate Team

Clare, Louisa, Charlotte, Chloe, Izy, Charlee & Carl

Marketing & Graphic Designing Team

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

good uality

Service

You weren't prepared to help

Service

Because it applies

Service

Very good service - prompt and free valet of car after service. Free collection and delivery of vehicle. Long wait though on telephone to book service.

Service

Completed within time. Sat in waiting area with WiFi and coffee access despite being in a temporary accommodation during building works. Met by a gentleman who explained before and afterwards what they were going to do

Service

Slight delay when I arrived to collect my car.

Service

Four tyres fitted swiftly, although I’m not happy with the vibration coming from the front wheel / tyre area now! Maybe balancing is out???

Service

Because I was well looked after while waiting and it is comfy and relaxing.

Service

It was done to exactly the time stated

Service

getting a reservatuion took longer than expected. no loan car available but home delivery service was good

Service

All the staff I met or spoke to were very professional and treated me as important to them.

Service

The service time was much longer than anticipated, 3 hours which is quite long for a while you wait service.

Service

Efficient / Friendly and great communication

Service

Of particular note was Zoe Frissen who was covering in the service reception. She was friendly, bubbly and professional and nothing was too much trouble for her. She always had a smile on her face. Please pass on my compliments.

Service

Reception were slow to put me through to the right person, but once I was handed over she did everything to make it a good experience

Service

When at the garage I was handled well by the receptionist even though she was hanging on the phone for over 15 minutes and got a service engineer to see me. This chap was totally uninterested with my cars problem and offered no help at all.

Service

Full confidence in staff to carry out the work to a high standard and the ability to have a chat with service staff if required

Service

Staff are very friendly, helpful & efficient, whether by phone, email or in person. My only frustration was a bit of back-and-forth confusion with regards to pricing (finance costing more than outright payment, which wasn't made clear initially).

Service

Had a problem.... and it was fixed. No issues

Service

When i arrived they immediately said I would be helped in a minute, within a few minutes I was helped with the paperwork . They greeted me by my name and my hired car was ready for me. I got my phonecall in the afternoon without me prompting them.

Service

See above

Service

See my comments above, regarding my rating and experience, it was disappointing, but not the fault of your representative who was my last contact and who I understand will be rated on this occasion.

Service

Only thing I noticed was that the service reminder had not been cleared and is still showing service due 05/2018, which also does not remind when the next service is due?

Service
I really appreciate receiving constructive and appropriate comments such as yours which we can use as part of our ongoing customer service training programme. Thank you for taking the time to write in with your thoughts. Regards, Mark Althorp, Head of Business.

The service was great

Service
Superb feedback, thank you. Regards, Mark Althorp, Head of Business.

Great service, met expectations

Service
Wonderful feedback, thank you. Regards, Mark Althorp, Head of Business.

Barons always look after me, despite the building work going on there, which made parking awkward. The courtesy car (Mini Cooper S) was great.

Service
Thank you for your support of our business. As you have already seen we are mid-way through an extensive refurbishment of our customer facilities which will without doubt enhance the customer experience in the future. Thank you for your comments, and thank you for your understanding in what is a challenging environment as a result of this work being carried out. Regards, Mark Althorp, Head of Business.

Car collected and delivered plus phone calls to keep me informed. Told likely cost before anything touched

Service
I really enjoyed reading your fantastic feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Car returned on schedule but only three of the four footwells were vacuumed out. I subsequently sent an email with a photo to point out the shoddiness and to inform them that their cleaner did not do a good job but, as yet received no response.

Service
Thank you for taking the time to write in with your feedback, and I am sorry that our complimentary wash did not live up to your expectations. If you would like to bring the car back into us at a tie convenient to you we would be happy to carry out another clean. I really do appreciate your comments and have shared them with our valeting team in an effort to improve our level of service. Regards, Mark Althorp, Head of Business.

I had to return to service center which is not close where I live, because they forgot to reset service update in my car after my big service. The service reminder kept coming up.

Service

They are outstanding compared to others

Service
I really enjoyed reading your wonderful feedback, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Good reliable & friendly service.

Service
Superb feedback, thank you. Regards, Mark Althorp, Head of Business.

Courtesy from all staff very welcome.

Service
Great feedback which I have shared with my team here at Barons Farnborough, thank you for taking the time to write in. Regards, Mark Althorp, Head of Business.

Reception is a friendly no hassle experience were your comfort is a prime factor. My car was ready for me when it was due, and came back washed and cleaned.

Service
Thank you for taking the time to write in with your lovely feedback which I have shared with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business

Seamless service from start to finish

Sales
I appreciate you taking the time to write in, and I have passed your comments onto Freddie with thanks. I hope that you are enjoying your new BMW. Regards, Mark Althorp, Head of Business.

It was an absolute pleasure. The only thing I would have changed is to get a 'run-around' of the inside of the vehicle when they unveiled it to get acquainted with the new car and to provide insight into how to operate the BMW Connect feature.

Sales
Thank you for giving us your comments which will be really useful as part of our ongoing customer training programme, and I will share your thoughts with the team here at Barons Farnborough. Regards, Mark Althorp, Head of Business.